I deposited 4.100€ a couple of weeks ago, placed some bets (mainly European soccer competitions and some NBA games) and after some fortune in betting, my balance was 9.501,14€. This week I wanted to cash out on some profits and after the security check they decided to void all my bets and only pay back my initially deposited amount.
This was there mail:
Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company: Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
-bet cancellation;
-closure of the customer’s account with the balance being refunded;
-filing a claim to a law-enforcement agency.
Effective as of 1 January 2011
It was made decision after close investigation of the situation by our Security Service. We ask you not to create playing accounts in our company. Please, be aware that new accounts created by you will be closed, bets will be cancelled, deposited funds will not be returned, they will be used on the expenses related to investigation and blocking. Due to the fact that your actions are the most rough violation of rules of our company, the decision about stopping the collaboration with your is final and it can not be reviewed.All requests from you on the topic of blocking will be ignored. You can withdraw the deposited sum only.
To be completely honest I am not guilty to any of the above mentioned frauds. I’m just a recreational gambler from Belgium, I have a full time job so I just place bets for recreational purposes. I do not have multiple accounts, I do not have automated betting software, I do not do arbitrage betting, I did use the account for betting purposes and I did not misuse the loyalty schemes. So I do not agree with the incorrect account closure. I asked for proof of any of these accusations, no further reply was given, just complete radio silence.
Can you help me with this? Because I would really like to have my winnings. If they want to close my account because I'm winning, I can live with that as long as they pay me the money that I won by placing legit bets!
Conclusion: account closed and 5.401,14€ in winnings were confiscated. For me this is a pure scam, if you lose they take your money and if you win then they don't pay you..