1. #71
    johnanderson23
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    Quote Originally Posted by dealer wins View Post
    Its outrageous that they suspend your account in the first place. They should just ask for the documents within the next 4 weeks or else we will have to suspend your account from them on.

    And secondly for people who dont have a job/fixed income but either live of their savings, partners income, betting winnings they need to be much more accepting of this as a lot of people that use Betfair exchange heavily will be in the later category!

    Well issue is. That i use neteller for bookies deposits. I got almost regular income from dividends to my bank account and i provided them everything. Then they said that i didnt deposit to betfair by bank account but by neteller. I said ok - but i didnt make deposit to my neteller account for maybe 3-4 years because i got there just my betting money.
    They said ok send some deposits to your neteller account from bookies. I sent them printscreens of statements. They said that they do not accept printscreens.
    LOL. ok - there was a single bookie that was willing to send me report in Excel - Pinnacle - i asked for it and forwarded right away to their email.

    Neteller told me that this is not proof as it is not sure if it came from pinnacle - LOL. Again!

    I said look i forwarded it right away you can see their email on it .

    And then wait for it !

    They told me that this is not proof that i really received that money to my neteller account.

    And they do not accept print screen statement from my neteller. They do not accept also exported excel file from neteller - because how they could know its from neteller.

    Its pretty clear they just want to close my account.

    After that i tried different way using forex brokers. - it was all the same. How can they know that i really received that money to my neteller account when I sent them PDF statements from them.

    Also firstly i sent them withdrawals statement from brokers to my neteller account. They refused it stating that they want to see how i made that money there ?! ?! ?! ?! WTF again?

    I sent them then statements of my trades. Then they told me old thing - that it is not proof i really received that money on neteller account.

    After i provided several documents. They told me that they cant verify my proof of income . WTF ????

    And that they need to suspend my account.

    I provided them - proof of regular income - bank account
    I provided them with screenshots of neteller history - bookmaker statements
    Forex account statements - in PDF

    Still not enough.


    They are a JOKE!

    Also i made several complaints here at SBR - even 2 months ago never had any reply!!
    Last edited by johnanderson23; 11-27-18 at 02:46 PM.

  2. #72
    Brooklyn
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    Quote Originally Posted by johnanderson23 View Post
    They said ok send some deposits to your neteller account from bookies. I sent them printscreens of statements. They said that they do not accept printscreens.
    Why don't you try the following:

    Make a video logging in to your Neteller account, and then record the receiving payments from those sportsbooks.

    If they say they cannot accept that video as a proof as well, then they are clearly playing some dodgy games with you.

  3. #73
    Optional
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    Surely Neteller can release the info to their merchant if you give permission?

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  4. #74
    dealer wins
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    I hate reading these posts about Betfair, Im in a similar position where my money sloshes around Betfair, Matchbook, Pinny and to a lesser extent Betdaq and a couple of soft books who still let me win more than pennies.

    I manage to make a living between them and have done over the last 15 years now, but have no formal income apart from this, but substantial savings which is spread out between investments, bank accounts, Ewallets, and the aforementioned sites. I dont keep detailed records of every bloody bet, (I keep a sheet of my market exposure in all games I bet on but overwrite it every week) I just know I make more than enough to live on every year.

    Nothing dodgy whatsoever, just me betting, just my accounts, but if Betfair get funny with me I will have no way of satisfying them looking at the above postings.

  5. #75
    Vadym
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    Quote Originally Posted by dealer wins View Post
    I hate reading these posts about Betfair, Im in a similar position where my money sloshes around Betfair, Matchbook, Pinny and to a lesser extent Betdaq and a couple of soft books who still let me win more than pennies.

    I manage to make a living between them and have done over the last 15 years now, but have no formal income apart from this, but substantial savings which is spread out between investments, bank accounts, Ewallets, and the aforementioned sites. I dont keep detailed records of every bloody bet, (I keep a sheet of my market exposure in all games I bet on but overwrite it every week) I just know I make more than enough to live on every year.

    Nothing dodgy whatsoever, just me betting, just my accounts, but if Betfair get funny with me I will have no way of satisfying them looking at the above postings.
    be careful and don't hold too much in one account. All 3 exchanges you mention are not exchanges anymore. Their liquidity is dropping drastically every year, and they fill the markets by their own. So they operate mostly like regular bookies and don't like smart actions at all.

  6. #76
    johnanderson23
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    sure i can try every thing. But they will not accept it for sure. Its a joke. As i wrote - now they told me that my account is suspended and they do not require any documents anymore and because they cant verify me!

    What are they IRS what they are asking is simply not their business - i mean also copy of trades that is very ridiculous asking such documents but i had no problem with it. Surely i asked neteller - they got no more formal statements and maybe i could manage something but betfair wont accept it anymore. Thats why i need SBR help or i will try regulator or some other institution.

  7. #77
    besime
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    What is your Account Balance?

  8. #78
    BetBangBooze
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    If you are betting 'normal' and are not a trader and especially for horse racing there is literally no reason to still have an original betfair account

    Via an agent, you can get all your bets on and you never have to pay premium charge.

  9. #79
    johnanderson23
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    I had 70 000 eur there. But they paid it all. Just my account is suspended and i cant play anymore.

  10. #80
    Gaze73
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    Dude, you lost 100 grand, you should be thankful they suspended your account and never come back. Maybe stick to $1 bets if you have no clue what you're doing.

  11. #81
    johnanderson23
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    Quote Originally Posted by Gaze73 View Post
    Dude, you lost 100 grand, you should be thankful they suspended your account and never come back. Maybe stick to $1 bets if you have no clue what you're doing.
    I do not understand what you are saying. I didnt lost 100grand.

  12. #82
    Gaze73
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    Quote Originally Posted by johnanderson23 View Post
    I do not understand what you are saying. I didnt lost 100grand.
    I was talking to OP.

  13. #83
    Brooklyn
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    Quote Originally Posted by johnanderson23 View Post
    I had 70 000 eur there. But they paid it all. Just my account is suspended and i cant play anymore.

    If they actually paid all your balance, that's a whole different story. I was under the impression that they hold all your funds and you're now running in circles without being able to get your money.

    It kinda sucks if you can't play there any more, but you got your money which is the most important thing here.

  14. #84
    sarkami
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    @johnanderson23

    horrible story
    you said ''...Then they said that i didnt deposit to betfair by bank account but by neteller. I said ok - but i didnt make deposit to my neteller account for maybe 3-4 years because i got there just my betting money...''
    cant you just make a deposit from your bank to betfair account for a proof?
    and why do you think they asked you for an proof of income? i can image this can happen to anyone

  15. #85
    johnanderson23
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    I believe its because i started to use more money . And i was making much larger bets.

    For sure i can make deposit from bank. But problem is they want to have proof that money on neteller account that i deposited were mine. I gave them many proofs. But they arent willing to accept them - not because they got problem with that that proofs are wrongs but because they are screenshots - because there is no official logo on them or signatures and then when i forwarded them emails from departments they said its no proof because they cant be sure if i really received that money. Even when i sent them statement from neteller .

    Its a joke. And i request SBR to help me . Instead i did fill 3 complaints first 2-3 months ago and i do not have single reply from SBR>

  16. #86
    dealer wins
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    Maybe send them a video of you logging in to your Neteller account, and clicking on statements etc, and then turn the camera to you holding todays newspaper with a cheesy grin. They cant dispute that is not real.

  17. #87
    dealer wins
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    Taking a step back for a minute this is actually completely outrageous behaviour by Betfair. You are no doubt a long standing VIP customer, who would have been fully ID'ed, and sent in that form ages ago that needed to be countersigned by a bank official etc.

    What a completely disgusting way to treat a genuine customer!!

    IMO you should complain to the UKGC, and take it all the way with them.

  18. #88
    johnanderson23
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    well i have been using them for 6-7 years. And of course i was fully verified. I made dozens of withdrawals. And just out of the blue sky this came on me. Anyway i do not have any problem with documents. As i said i provided everything.

    Now i am waiting on SBR complaint department if again they will not write me i will seek help elsewhere.

  19. #89
    Brooklyn
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    Hypothetical question:

    How would Betfair react, if you would have lost all your deposits that you made to your Betfair account.

    For example: 1st deposit 10k - you lose it all, 2nd deposit 10k - you lose it all, 3rd deposit 10k - you lose it all....


    I'm pretty sure, they wouldn't give you a single "proof of income" request in that case.

  20. #90
    besime
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    Quote Originally Posted by Brooklyn View Post
    Hypothetical question:

    How would Betfair react, if you would have lost all your deposits that you made to your Betfair account.

    For example: 1st deposit 10k - you lose it all, 2nd deposit 10k - you lose it all, 3rd deposit 10k - you lose it all....


    I'm pretty sure, they wouldn't give you a single "proof of income" request in that case.
    you are pretty sure but you are wrong. maybe no questions because of -30k.

  21. #91
    dafabetscam
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    It's very difficult to pass this - it's likely some idiot team related to paddy power have been given the task to conduct these checks and don't know their arse from their elbow. It will take weeks of ridiculous requests and maybe they will be satisfied in the end. Many players have taken their volumes to other exchanges as a result. Very very poor from BF.

  22. #92
    Brooklyn
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    Quote Originally Posted by besime View Post
    you are pretty sure but you are wrong. maybe no questions because of -30k.
    I know plenty of cases where sportsbooks don't cause you a single problem as long as you're losing. When you finally hit a winning streak, that quickly changes with all possible requests - including forementioned proof of income.


    So you're welcome to share some arguments about your "being wrong" statement above.

  23. #93
    Optional
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    Quote Originally Posted by Brooklyn View Post

    I know plenty of cases where sportsbooks don't cause you a single problem as long as you're losing. When you finally hit a winning streak, that quickly changes with all possible requests - including forementioned proof of income.


    So you're welcome to share some arguments about your "being wrong" statement above.
    UK regulated books have asked losers to justify that they can afford it, under their responsible gambling guidelines.

    And books, probably including Betfair, have been fined quite heavily for allowing people who can't afford it to lose too much without checking.

    EG: https://www.theguardian.com/society/...-800000-pounds

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  24. #94
    Brooklyn
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    Quote Originally Posted by Optional View Post
    UK regulated books have asked losers to justify that they can afford it, under their responsible gambling guidelines.

    And books, probably including Betfair, have been fined quite heavily for allowing people who can't afford it to lose too much without checking.

    EG: https://www.theguardian.com/society/...-800000-pounds
    Thank you for this explanation Optional, wasn't aware that spotsbook's regulation in UK changed that much recently.

    Which is a good thing for losing gamblers, but an extra hassle for the winning ones.

  25. #95
    Optional
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    Quote Originally Posted by Brooklyn View Post

    Thank you for this explanation Optional, wasn't aware that spotsbook's regulation in UK changed that much recently.

    Which is a good thing for losing gamblers, but an extra hassle for the winning ones.
    My opinion of UK regulation is really low.

    There is some advantages and a general feeling of better player protection but I don't think those upsides come anywhere near outweighing a lot of downsides of the latest regulations.

    In terms of how intrusive bookmakers can be and how often it feels like the laws are not being used in good faith.

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  26. #96
    semibluff
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    I would remind members that William Hill got a much bigger fine in Feb 2018 partly for not having greater knowledge of their customers' incomes. That fine was 6.2M. I would expect any UK regulated book to be asking questions of anyone who loses 30K+. They would be foolish not to ask.

  27. #97
    dealer wins
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    Quote Originally Posted by semibluff View Post
    I would remind members that William Hill got a much bigger fine in Feb 2018 partly for not having greater knowledge of their customers' incomes. That fine was 6.2M. I would expect any UK regulated book to be asking questions of anyone who loses 30K+. They would be foolish not to ask.
    Yes, but no need to suspend the account, and if the player says "im a trader/arber" then thats it.

    These type of players, including myself can sometimes have monstrous swings from one exchange to another, take tonight if Welborn beats Hurd in the boxing it will move 90000 of my from Pinnacle and MB to betfair!!!

  28. #98
    semibluff
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    Quote Originally Posted by dealer wins View Post
    Yes, but no need to suspend the account, and if the player says "im a trader/arber" then thats it.

    These type of players, including myself can sometimes have monstrous swings from one exchange to another, take tonight if Welborn beats Hurd in the boxing it will move 90000 of my from Pinnacle and MB to betfair!!!
    I understand your point but it's not realistic to expect any book to allow an account identified as suspicious or potentially failing a check required by a regulator to continue trading until the issue is resolved. In the circumstances you've outlined it shouldn't take more than 10 minutes on chat for you to explain and identify our accounts you have on other sites and demonstrate your liquidity by saying what trades those accounts will open before they happen. That would prove the accounts were yours. That should at least buy a grace period of time for you to provide documentation that satisfies the book's regulators. Then again I don't have any experience of exchange trading and my saying what could or should happen is for nought. There are smart and innovative people that work for books but there are also some incredibly stupid and/or intransigent people for whom rules are rules. Again, in the circumstances you've outlined it would be prudent to outline your situation to the books concerned before a book could wrongly think you've suffered a catastrophic loss.

  29. #99
    Optional
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    Quote Originally Posted by semibluff View Post
    it shouldn't take more than 10 minutes on chat for you to explain and identify our accounts you have on other sites and demonstrate your liquidity
    It should be easy to just provide betting statements, or give books permission to confirm the required info directly.

    But people in the exact situation Dealers Wins describes end up with problems.

    It ends up feeling impossible to prove your trading activity is within your means sometimes. Thye wont take screenshots or electronic data files. They usually want a written letter from your other books. And good luck getting that from a softbook you've beaten up.
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    semibluff gave Optional 1 Betpoint(s) for this post.

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  30. #100
    besime
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    I agree here "dealer wins" if you are a trader/arber no need to suspend the account or let them show you 4378545 Bets. For what reason? That is why the people are looking for alternatives and leaving bf.

  31. #101
    BetLoose18
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    Say you sell yourself then send a pic of your asshole ?

  32. #102
    cristianbet
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    Wow man , I stopped betting online a while ago when S-books started asking selfies with id.
    Now I come back and see they ask for proof of income (a full explanation of how an account is funded) which is kind of impossible to prove
    Guess this is the end of the industry, at least here in UE

  33. #103
    darrell74
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    I shouldn't say this but this thread makes me so greatful that I moved to Vegas.

  34. #104
    Foxx
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    Quote Originally Posted by BetBangBooze View Post
    If you are betting 'normal' and are not a trader and especially for horse racing there is literally no reason to still have an original betfair account
    Via an agent, you can get all your bets on and you never have to pay premium charge.
    Which are the best agents for BF?

  35. #105
    johnanderson23
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    Quote Originally Posted by Optional View Post
    It should be easy to just provide betting statements, or give books permission to confirm the required info directly.

    But people in the exact situation Dealers Wins describes end up with problems.

    It ends up feeling impossible to prove your trading activity is within your means sometimes. Thye wont take screenshots or electronic data files. They usually want a written letter from your other books. And good luck getting that from a softbook you've beaten up.
    Well maybe you can help, when some agent will take a look on my complaint maybe even from 1- september 1-october and then last one week ago.?

    Are you willing to help ? or should i ask help elsewhere ?

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