problem with betfred.com

Justin7 · 03-25-10, 07:56 AM

Did you telephone them to ask about a grading mistake? If you can't reach anyone by telephone, I'd try an email.

If both of those fail, fill out a complaint and we'll be happy to jump in.

iceminers26 · 03-25-10, 08:08 AM

Originally posted by Justin7

Did you telephone them to ask about a grading mistake? If you can't reach anyone by telephone, I'd try an email. If both of those fail, fill out a complaint and we'll be happy to jump in.

Usually once you contact pretty much any book about a grading error it will be resolved within minutes. I'll say this, it probably won't be the last time this happens to you and sometimes it will be the other way, they'll grade a loss a win but the majority of the time the excess money will be taken back out of your account. Should have nothing to worry about here so don't sweat it, just contact the book.

oskarek · 03-25-10, 08:21 AM

i cant call

maybe someone could call them for me?

Dunder · 03-25-10, 09:14 AM

support@betfred.com

As has been mentioned, they will sort this out for you very quickly if you draw it to their attention.

oskarek · 03-25-10, 09:39 AM

i wrote there
and :
bets@betfred.com
accounts@betfred.com

i send 5-6 emails from yesterday and nothing

korbal29 · 03-25-10, 10:05 AM

maybe takes time to reply

oskarek · 03-25-10, 12:02 PM

ok they no reply on my emails but i have money on account

Ruifgalmeida · 03-25-10, 12:28 PM

This will be no problem BetFred are a respect Book , You problably dont need to send a email because they will see that is a mistake.
Support@betfred.com they will solve in less that 24h

Peep · 03-25-10, 12:34 PM

Originally posted by oskarek

ok they no reply on my emails but i have money on account

That is MUCH better than a stinkin' e-mail back.