[sandrask866]

Edit by SBR: BetSonic statement

____________________

Hello I have problem with Betsonic. At 4. Aprill I deposited 100euro and receive 100euro bonus. I send documents for verification and they verified my account after few weeks. At 24. April I fulfill bonus requirements and I make withdraw request. After 17 days I send message where is my money and why it takes so long? they answer me:
“Hi sandra,
Your withdrawal has been executed.
We apologize for the delay.”
And yesterday after 23days they payout me half of my balance 888euro and send me message:
Hi sandra,
this is to inform you that the final payment into your Skrill account is the half amount requested, since The Company is of the opinion that there are legitimate concerns that your account is, has been or may be used for illegal, fraudulent or dishonest practices.
Best Regards,
Irini Borg
I look for an explanation and they answer me:
Hi sandra,
Our decision is in line with the terms and conditions that you accepted when you applied for the bonus.
Please see the relevant term below
'' 5) The company reserves the right to deny any bonus to any client without explanation. Also the company reserves the right to deduct the bonus at any time without explanation, even if the client performed all necessary turnover requirements. Betsonic reserves the right to deduct the bonus and confiscate all winnings made from the bonus. ''
According to this term that you accepted, we can deduct all the winnings and return to you just the amount of your deposit. Nevertheless, we decided to credit you the half amount back as a good will gesture from our side.
And finaly:
Hi Sandra,
please be informed that your gaming account is now suspended till further notice.
Best Regards,
Μaria Spiteri
I really not know what is problem. I just place sports bets and win 1776euro. they rob me for 888euro without reason . please help me.
And do not deposit your money there because they are fraudsters and they will rob your money (or half of money)

[Optional]

Please fill in this complaint form

[sandrask866]

Today I recieve this:

Dear customer,

We would like to inform you that your post
http://www.sportsbookreview.com/foru...onic-scam.html
has been reviewed by our lawyers and we will take all legal measures against you unless you take it down in the next 48 hours.


Best Regards,


Your Betsonic.com Support Team

I really do not know what to do. Do I need to delete this post?

[Optional]

Today I recieve this:

Dear customer,

We would like to inform you that your post
http://www.sportsbookreview.com/foru...onic-scam.html
has been reviewed by our lawyers and we will take all legal measures against you unless you take it down in the next 48 hours.


Best Regards,


Your Betsonic.com Support Team

I really do not know what to do. Do I need to delete this post?

I do not think you have the ability to take the post down do you?

And if it were me I would not be concerned by their lame threats.

I'd say the book knows they are wrong and have effectively admitted it by giving you half your money. I'd just submit the complaint form and let an SBR agent deal with the book for you and not respond at all.

[dealer wins]

Scam book meets scam player probably lol

[mario85]

Any news?

[SBR Forum]

Any news?

We've asked the player to confirm whether or not she has received payment yet.

[SBR Forum]

BetSonic has provided SBR with this statement:

This is our answer regarding the following post:Betsonic scam

First of all, Betsonic is not a scam site, is trust company since 2010 and offer services in thousand of players without complaints.
From beginning of Betsonic, the customer service management & our accounting department fulfills the requirements based on excellent cooperation with main squares in a the smooth operation and the terms and conditions maintained by our company. Respected our conditions we found your betting activity like arbitrage & bonus abusing method.
You deposit 100 Eur on the 6th of April and you got 100 Eur bonus. you made 200 Eur bet, when specifically we allow maximum bet equal to the deposit in the bonus terms and conditions. On the 10th of April you realized this rule and ever since you always bet 100 eur bet, without any deviation. Obvious indication of bonus abuse strategy. Even more, the moment you fulfilled the wagering requirements, you stop immediately betting, despite of the fact that before you were very keen to bet. A proof of bonus abuse strategy.
Despite this, we decided to credit you the half amount back as a good will gesture from our side, as we believe you deserve the profit came from your real money, but you do not deserve the bonus comes from our bonus money.

Thank you for understanding.
-BetSonic

[sandrask866]

I still not recieve my money and probably will not get it because this is scam bookmaker. Do you think that is good reason to stole money? Every day I placing bets on books like betonline, pinnacle and 5dimes and never happends something like this. They rob me because I adhered rules? My recommendation to everyone that to avoid books like betsonic and use only reliable bookmakers. Books like betsonic will always invent a reason for taking your money.

[SBR Forum]

I still not recieve my money and probably will not get it because this is scam bookmaker. Do you think that is good reason to stole money? Every day I placing bets on books like betonline, pinnacle and 5dimes and never happends something like this. They rob me because I adhered rules? My recommendation to everyone that to avoid books like betsonic and use only reliable bookmakers. Books like betsonic will always invent a reason for taking your money.

It's one thing to say, bets over a certain amount don't qualify toward rollover, as long that is listed clearly. It's another to say betting €100 is bonus abuse. But the book is coming down hard to try to discourage other players they perceive may be only interested in "bonus chasing". If you rolled over more than 50%, you should get more than half of the bonus.

[TopNotch]

If you have a restriction on how much of a deposit a player can wager when accepting a bonus, then have it programmed within the system so that you can't wager more than whatever that comes out to. WagerWeb does this for some of their bonuses. Otherwise it's just a freeroll for the book - this guy bet over the 100eur limit only once in his entire wagering history, they never brought it to his attention, let him continue to bet hoping that he would lose, and then stole half of his money because of this shady condition.

Certainly looks like a scam.

[sandrask866]

After I fulfill bonus requirements I immediately stop betting most because they still not verify my documents. I was waitting 19 days for verification. And because I assumed that is not reliable book.

[SBR Forum]

If you have a restriction on how much of a deposit a player can wager when accepting a bonus, then have it programmed within the system so that you can't wager more than whatever that comes out to. WagerWeb does this for some of their bonuses. Otherwise it's just a freeroll for the book - this guy bet over the 100eur limit only once in his entire wagering history, they never brought it to his attention, let him continue to bet hoping that he would lose, and then stole half of his money because of this shady condition.

Certainly looks like a scam.

Agree. There is a book who was known for doing this that later changed their rules after being blacklisted. Hopefully BetSonic will revisit this ruling.