Hi all,
I feel very tired after no reply from Unibet since 9 Feb 2010. I hope to get help from SBR forum.
On 9 Feb 2010, I created another account and deposit EUR300 to unibet through moneybookers. The fund was went through immediate. But I realised there is no fund come into the account so I check with the online suppoert. They requested a copy of NRIC, billing address prove, Moneybooker account and transaction record. All docs send immediately to them
.
At that moment, I realised that I can't create more than one account so I called the Unibet online support and tell them to close any of my account. The support replied they will investigate.
1 week later, they told me
"Unfortunately you have transgressed our rules and regulation with regards to creating multiple accounts and therefore we would not be able to keep you as a customer on our website."
I find this is ridiculous so I called to check the reason for block my account and my fund. They said the reason "cannot be told".
Since then, I am very disappointing over Unibet and ask them to refund EUR300. They said they didn't receive the money and all money have been return. I told them "No refund have been make to Moneybooker". They request again for the Moneybooker record and I send again.
Then unibet said the financial department will handle, since 17feb, there is no replied.
I had no choice then log complain at moneybooker. After a reply from moneybooker said they will contact unibet. there is no more news from both moneybboker and unibet.
I don't know what to do now. Kindly help me.
I feel very tired after no reply from Unibet since 9 Feb 2010. I hope to get help from SBR forum.
On 9 Feb 2010, I created another account and deposit EUR300 to unibet through moneybookers. The fund was went through immediate. But I realised there is no fund come into the account so I check with the online suppoert. They requested a copy of NRIC, billing address prove, Moneybooker account and transaction record. All docs send immediately to them
.
At that moment, I realised that I can't create more than one account so I called the Unibet online support and tell them to close any of my account. The support replied they will investigate.
1 week later, they told me
"Unfortunately you have transgressed our rules and regulation with regards to creating multiple accounts and therefore we would not be able to keep you as a customer on our website."
I find this is ridiculous so I called to check the reason for block my account and my fund. They said the reason "cannot be told".
Since then, I am very disappointing over Unibet and ask them to refund EUR300. They said they didn't receive the money and all money have been return. I told them "No refund have been make to Moneybooker". They request again for the Moneybooker record and I send again.
Then unibet said the financial department will handle, since 17feb, there is no replied.
I had no choice then log complain at moneybooker. After a reply from moneybooker said they will contact unibet. there is no more news from both moneybboker and unibet.
I don't know what to do now. Kindly help me.
