BetUS still as crappy as ever

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  • skrtelfan
    SBR MVP
    • 10-09-08
    • 1913

    #1
    BetUS still as crappy as ever
    Several years ago I made a tiny deposit at BetUs to check them out, despite all of the bad things I heard. (The deposit was no more than $500.) They immediately switched me to a different line set after I made my deposit, before I could even place my first bet, and despite the fact that my bets weren't ever more than $100 or $200, I was very quickly put on a lengthy delay, at least 60 seconds if not 90 seconds. After I busted, I didn't have any intention of redepositing, but Justin7 said they've improved so I decided to try them again, and made a very tiny deposit there.

    Nope, no improvement at all. I was offered a 100% freeplay bonus and told to contact the CS person directly. 6 days and 5 emails later, I have yet to get a reply or my bonus credited, so I suppose I'll have to call them up to get it. And they still are complete wimps about taking bets. I noticed a decent soccer line this morning, they had -125 when Pinnacle had +123 on the opposite side, so I tried to bet my remaining balance on it ($40.) Nope, "the line has moved to -130," then "the line has moved to -140." And the line wasn't actually moving at all, their odds on that particular spread were a bit out of line with the other spreads they were offering on that game. And that nonsense or a freaking $40 bet! I can understand that some books want to be "recreational only," but someone who deposits $200 like I did and is betting tiny amounts is the definition of "recreational." If you can't deal a 30 cent soccer line without putting a $40 bet on a 60 second delay, you have no business bookmaking.

    Needless to say, I won't be redepositing there after my $200 balance eventually goes bust.
  • Smurf71
    Restricted User
    • 08-03-09
    • 163

    #2
    What is it with BetUS and line movement? BetUS never advertised themselves as a rec. book only. There are people there who are hitting 20k/game a la John Morrison . With BetUS you have to have solid account rep and you talk only to him. Yet this line movement thing is something that smells bad. I have account there but my own experience is modest besides the fact that I tried their casino few years ago and I will neve touch that again ( If you are serious about sports investing you should never touch any online casino, ever) . Word is out they are improving but there is still that dark shadow of doubt hanging over them.
    Comment
    • terpkeg
      SBR MVP
      • 10-26-09
      • 2364

      #3
      They are complete scum. I decided to give them a try about 1 year ago. The first bet I placed was on Ricky Story, in an MMA fight (UFC), over John Hathaway at +360. The line was opened at 5dimes the day before at -550/+400 and had slower been dropping.

      BetScum, i mean BetUS, slowly lowered their line over the next week to about Hathaway -150/+110. About 2 days before the event, I noticed my bet had been cancelled. I was told that the line I had wagered was a "mistaken line" and their rules gave them the right to cancel it.

      I argued that this was not a mistaken line, that industry rate was what you opened it at and that you changed the line 5 times before cancelling my wager. I was under the impression that a "mistake" worthy of cancellation was a typo, putting up +10 instead of +1. Or, accidently setting the wrong favorite.

      After passing off much of my overplay at another book, I was stuck with a 10u wager I didnt want and wound up just taking a loss after betting off it at the new shit number.

      I got nowhere, asked around the forum I was using at the time and got no help. Chalked it up as a lesson in getting what I deserved for dealing with criminals.

      STAY AWAY FROM THESE SCUMBAGS
      Comment
      • thechaoz
        SBR Posting Legend
        • 10-23-09
        • 12154

        #4
        Ya I urged my brother not to deposit there but he did anyway. He is a terrible player and just bets for fun and his gut but deposits a minimum of every two weeks. The lines he gets are always worse then any of the other places I play (5 dimes, matchbook etc) and they constantly change after he takes 20-30 seconds to make a bet and look it over.

        Needless to say one time he cashed out for $200 cause he had enough and got some great offer from oddsmakers (LOL we are not from the same parents I swear) and it took about 11 weeks to get there
        Comment
        • Bill Dozer
          www.twitter.com/BillDozer
          • 07-12-05
          • 10894

          #5
          Originally posted by skrtelfan
          Several years ago I made a tiny deposit at BetUs to check them out, despite all of the bad things I heard. (The deposit was no more than $500.) They immediately switched me to a different line set after I made my deposit, before I could even place my first bet, and despite the fact that my bets weren't ever more than $100 or $200, I was very quickly put on a lengthy delay, at least 60 seconds if not 90 seconds. After I busted, I didn't have any intention of redepositing, but Justin7 said they've improved so I decided to try them again, and made a very tiny deposit there.

          Nope, no improvement at all. I was offered a 100% freeplay bonus and told to contact the CS person directly.
          BetUS has improved but that's on the CS level and general practices. They aren't robbing players on big payouts and they answer emails much faster. They nabbed a real good CS guy, Jake, who was with Sportbet years ago. So, they are investing in their reputation. This is in contrast to canceling bets because the line moved or slow-paying sharps. Justin is currently fielding complaints where guys are getting their free-plays taken away after meeting the rollover.

          If you have free-play cash bet BetUS bet if first thing!
          Comment
          • relaaxx
            SBR MVP
            • 06-15-06
            • 3281

            #6
            never liked betus - years ago had problems getting my money - finally did - would not give them another shot at me.
            Comment
            • Czu81
              SBR MVP
              • 10-25-09
              • 1082

              #7
              Originally posted by relaaxx
              never liked betus - years ago had problems getting my money - finally did - would not give them another shot at me.
              Exactly the same for me.... I`m glad I pulled my money out...
              Comment
              • MBENZ
                SBR Hall of Famer
                • 01-07-07
                • 5238

                #8
                Leopards don't change their spots.Can honestly say they are the only book that ever cussed me for not depositing more.Been years,but some things you don't forget.
                Comment
                • Sforz
                  SBR MVP
                  • 08-07-08
                  • 2221

                  #9
                  actually have had good experiences with them.....
                  Comment
                  • skrtelfan
                    SBR MVP
                    • 10-09-08
                    • 1913

                    #10
                    Originally posted by Bill Dozer
                    BetUS has improved but that's on the CS level and general practices. They aren't robbing players on big payouts and they answer emails much faster.
                    They answered my emails extremely quickly when I asked them about what they'd give me if I deposited, but now that I deposited, I can't get an answer out of them. Poor CS when you have to call them up just to get an answer out of them.
                    Comment
                    • Yi
                      SBR Wise Guy
                      • 03-19-09
                      • 646

                      #11
                      Sadly, I'm actually having a good experience with them so far. They offered me a 100% free play bonus and aup to $500.00 bet on the Super Bowl where if you lose they will refund your money. The customer service was great.
                      Comment
                      • mtneer1212
                        SBR MVP
                        • 06-22-08
                        • 4993

                        #12
                        I will never play with them, but they are welcome to keep sending me sports schedules and bikini calendars
                        Comment
                        • Bill Dozer
                          www.twitter.com/BillDozer
                          • 07-12-05
                          • 10894

                          #13
                          Many old school players won't play with them out of principal or they think of BOS and wonder what happens if thing hit the fan.
                          Comment
                          • princesspolamalu
                            SBR Sharp
                            • 02-10-10
                            • 373

                            #14
                            They have been pretty good to me so far.....however I have yet to request a payout. I started with 250 and they gave me a 250 freeplay...I turned it into 2.5K and met my rollover within a week. They say I have to wait 60 days to request a payout which I dont like at all....Ill let everyone know how the payout goes.
                            Comment
                            • MBENZ
                              SBR Hall of Famer
                              • 01-07-07
                              • 5238

                              #15
                              Originally posted by princesspolamalu
                              They have been pretty good to me so far.....however I have yet to request a payout. I started with 250 and they gave me a 250 freeplay...I turned it into 2.5K and met my rollover within a week. They say I have to wait 60 days to request a payout which I dont like at all....Ill let everyone know how the payout goes.
                              LOL 60 days,WTF is that?They are hoping you lose it back,even if you don't play,there will be another excuse.
                              Comment
                              • princesspolamalu
                                SBR Sharp
                                • 02-10-10
                                • 373

                                #16
                                Originally posted by MBENZ
                                LOL 60 days,WTF is that?They are hoping you lose it back,even if you don't play,there will be another excuse.
                                I found that to be a little long myself.....I talked to a guy last night and asked if I could request payout as I have met my rollover requirements....He said yes as soon as I sent them the documents. Im going to try to get my money out of there. I refuse to bet another dime with them. Hopefully I can get my money and move on. Technically I am able to req on March 26th. Im praying I can get it sooner.
                                Comment
                                • MBENZ
                                  SBR Hall of Famer
                                  • 01-07-07
                                  • 5238

                                  #17
                                  Originally posted by princesspolamalu
                                  I found that to be a little long myself.....I talked to a guy last night and asked if I could request payout as I have met my rollover requirements....He said yes as soon as I sent them the documents. Im going to try to get my money out of there. I refuse to bet another dime with them. Hopefully I can get my money and move on. Technically I am able to req on March 26th. Im praying I can get it sooner.
                                  Good luck,I hope it works out for you and Dozer is right.Might try not zeroing your acct. out.
                                  Comment
                                  • Justin7
                                    SBR Hall of Famer
                                    • 07-31-06
                                    • 8577

                                    #18
                                    Originally posted by terpkeg
                                    They are complete scum. I decided to give them a try about 1 year ago. The first bet I placed was on Ricky Story, in an MMA fight (UFC), over John Hathaway at +360. The line was opened at 5dimes the day before at -550/+400 and had slower been dropping.

                                    BetScum, i mean BetUS, slowly lowered their line over the next week to about Hathaway -150/+110. About 2 days before the event, I noticed my bet had been cancelled. I was told that the line I had wagered was a "mistaken line" and their rules gave them the right to cancel it.

                                    I argued that this was not a mistaken line, that industry rate was what you opened it at and that you changed the line 5 times before cancelling my wager. I was under the impression that a "mistake" worthy of cancellation was a typo, putting up +10 instead of +1. Or, accidently setting the wrong favorite.

                                    After passing off much of my overplay at another book, I was stuck with a 10u wager I didnt want and wound up just taking a loss after betting off it at the new shit number.

                                    I got nowhere, asked around the forum I was using at the time and got no help. Chalked it up as a lesson in getting what I deserved for dealing with criminals.

                                    STAY AWAY FROM THESE SCUMBAGS
                                    If the facts are this simple, fill out a complaint. You'll win.
                                    Comment
                                    • wisky
                                      SBR Sharp
                                      • 11-04-09
                                      • 458

                                      #19
                                      Originally posted by princesspolamalu
                                      They have been pretty good to me so far.....however I have yet to request a payout. I started with 250 and they gave me a 250 freeplay...I turned it into 2.5K and met my rollover within a week. They say I have to wait 60 days to request a payout which I dont like at all....Ill let everyone know how the payout goes.
                                      60 days let me guess they will let you cash out April 1st
                                      Comment
                                      • terpkeg
                                        SBR MVP
                                        • 10-26-09
                                        • 2364

                                        #20
                                        Originally posted by Justin7
                                        If the facts are this simple, fill out a complaint. You'll win.
                                        The facts are that simple, 100%. I believe this happened in June 09'. I was aware of SBR at the time, but was not a member of this forum, so did not bring the complaint here.

                                        How far back can you file complaints?
                                        Comment
                                        • branch0095
                                          SBR High Roller
                                          • 12-03-09
                                          • 247

                                          #21
                                          I too have money in BetUS right now. I deposited 2grand there a few weeks ago and got $1000 free play from them. They too told me about a 6 time rollover and 60 days before I could cash out. Just trying to get everyone to bust out before they cash out. I have had lines jump on me while Im trying to make bets. Mostly on basketball, and we're talking .5 pt here. I will place bets and then have it take a long time for the page to load. I chalked this up to a slow server because some times I find it hard to get the homepage to load at all at high traffic times. They only reason I deposited there is because they let me use my debit card for 2g without having to fax them all my info and shit. And it was snowing like a bitch that day and I didnt want to go out. My biggest problem with them really is just their juice. Its been a rough couple weeks for me and I blew my free play and deposit down to about $700 but then rebounded back to almost my original $2g. I think I'm gonna either call my account rep and see if I can cash out or just let my money sit until the end of March and pull it out. I wanted to deposit at 5dimes due to their nice discount on juice, but they were only allowing $250 Credit card deposit.....
                                          Comment
                                          • skrtelfan
                                            SBR MVP
                                            • 10-09-08
                                            • 1913

                                            #22
                                            The "long time for the page to load" is the delay. I have no idea who uses BetUS that isn't on a delay because like I said, a tiny deposit and tiny sized wagers got me on a delay there.
                                            Comment
                                            • SkivChef
                                              SBR Wise Guy
                                              • 10-19-09
                                              • 730

                                              #23
                                              Been with betus a couple years now. I've had no problem with pay outs and the only screwy lines i've seen are the jm games. No complaints here.
                                              Comment
                                              • Vince Lombardi
                                                SBR Wise Guy
                                                • 11-23-08
                                                • 841

                                                #24
                                                Originally posted by terpkeg

                                                STAY AWAY FROM THESE SCUMBAGS
                                                That says it all!
                                                Comment
                                                • Jpound21
                                                  SBR High Roller
                                                  • 11-22-07
                                                  • 206

                                                  #25
                                                  I as well use betus and have never had any problems with the site. I do enjoy the sports booklets they send periodically. I mistakenly placed a bet because the wording on the prop was unclear and they didnt hesitate in canceling the bet for me and refunding my account before the play occured...not sure what other sites stance on that is? They do tend to call alot if youre inactive but you can easily tell them to remove you from there call list or if you only want to accept emails from them.
                                                  Comment
                                                  • tltaylor89
                                                    SBR Posting Legend
                                                    • 06-19-09
                                                    • 19610

                                                    #26
                                                    LOL I got 10000 player points for this survey going to turn it into a 100000
                                                    Comment
                                                    • pat venditto
                                                      SBR Posting Legend
                                                      • 05-07-07
                                                      • 14347

                                                      #27
                                                      Comment
                                                      • frostno98
                                                        SBR Hall of Famer
                                                        • 09-11-07
                                                        • 9769

                                                        #28
                                                        We'll, that why you got the likes of BetJam and 5dimes. These guys don't ever screw around with you, you win you get paid, and you get paid fast. Stay all from the lower tier books, so you can enjoy your hard earned winning picks much quicker.
                                                        Comment
                                                        • THEGREAT30
                                                          SBR Hall of Famer
                                                          • 10-04-08
                                                          • 8970

                                                          #29
                                                          some things will never change
                                                          Comment
                                                          • tltaylor89
                                                            SBR Posting Legend
                                                            • 06-19-09
                                                            • 19610

                                                            #30
                                                            Betus still up to their old tricks its a shame looks like they put alot of money into that operation
                                                            Comment
                                                            • Ballpark
                                                              SBR High Roller
                                                              • 08-19-06
                                                              • 174

                                                              #31
                                                              No Neteller option with this lot now as well.
                                                              Comment
                                                              • TheAccountant
                                                                SBR Wise Guy
                                                                • 11-03-09
                                                                • 658

                                                                #32
                                                                My friend had a good experience - deposited for NFL Season and cashed out before the Super Bowl - won a few hundred bucks and got the money quickly.

                                                                I'll stay with Bookmaker personally, but it seems like BetUS are not complete crooks..
                                                                Comment
                                                                • Frank
                                                                  SBR Wise Guy
                                                                  • 10-13-07
                                                                  • 918

                                                                  #33
                                                                  Originally posted by frostno98
                                                                  We'll, that why you got the likes of BetJam and 5dimes. These guys don't ever screw around with you, you win you get paid, and you get paid fast. Stay all from the lower tier books, so you can enjoy your hard earned winning picks much quicker.
                                                                  Jam and 5dimes both also use delays also just not as long.

                                                                  As for BetUS, while their payouts and resolving of disputes have drasticly improved, they will still outright lie to you about certain things.

                                                                  "You aren't on a delay, we don't do that type of stuff, it's your internet connection that takes exactly 45 seconds for wagers to go through."

                                                                  "The line moves exactly 5 cents against you on every money line wager because you bet during the busy times of the day."

                                                                  "Yes I am sure that our bonus is a cash bonus, I don't know what you mean by free play, it's cash."

                                                                  I had a customer service rep actually tell me that management tells their reps to use these lies if they want to stay on board.

                                                                  While they may be improved in some areas, they are still shady as ****.
                                                                  Comment
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