I'll keep the description as brief as possible and stick to facts.
Early morning on 3/19 about 5 hours before they started the Valspar Championship, I made some futures bets for the tournament. One of those bets was TOP LEFT HANDED PLAYER which had 3 players. Matt McCarty : +105/Garrick Higgo +190/Joe Highsmith +275....I bet $80 on Joe Highsmith to win $220
These 3 players were the ONLY ones listed, and the market price of 109.93% (a bookmaker theoretical hold of +9.03%) shows that the odds were correct and it was meant to be just those 3 players. I took a screen shot because I was worried some unknown lefty might play and I didn't want his result to impact the bet (obviously they've made mistakes likes this before).
I looked in the transactions the next day and saw that they refunded my $80 and considered the bet NO ACTION/player did not participate. This made no sense because all 3 players started and would all play 36 holes (they all missed the cut).
Joe Highsmith ended up with the lowest score among the three players with equal holes being played by all, and the bet should have been graded a winner.
When I contacted customer service FIVE DIFFERENT TIMES to rectify it, they keep saying Askhay Bhatia didn't participate and all bets were NO ACTION. Keep in mind that Bhatia withdrew from the tournament early Wednesday, and this bet and wagering menu was offered and bet on early Thursday morning before tee offs without Bhatia listed. Bhatia would have been a prohibitive favorite, so their reasoning make no sense because off the odds on the 3 golfers listed. I also HAVE SENT THEM A SCREEN SHOT of the wagering screen when I placed the bet that didn't have Bhatia listed and they either don't look at it or don't care.
To be fair this was graded NO ACTION before the result was known, so it's not like they're intentionally stiffing a winning bet, but they cancelled this out of pure incompetence and it SHOULD BE VERY EASY to fix with one detailed look into their records, and they just keep giving the same idiotic and erroneous reason.
I have a screen shot showing the menu when placed. It's on a JPG file and is 7.02 MB. I tried to upload it as a photo on this post and then an attachment, but I keep getting an error message from SR saying file exceeds 2.0MB limit. If anyone knows how to upload it anyway, I'll share the screen shot.
If Optional still helps out with these types of things and still knows anybody over there that has an IQ over 75 that could fix it, I have the wager reference # and whatever else you might want if you would be so gracious as to lend your mediation brilliance and expertise. I have a screen shot I can share that I can link to an e-mail.
Early morning on 3/19 about 5 hours before they started the Valspar Championship, I made some futures bets for the tournament. One of those bets was TOP LEFT HANDED PLAYER which had 3 players. Matt McCarty : +105/Garrick Higgo +190/Joe Highsmith +275....I bet $80 on Joe Highsmith to win $220
These 3 players were the ONLY ones listed, and the market price of 109.93% (a bookmaker theoretical hold of +9.03%) shows that the odds were correct and it was meant to be just those 3 players. I took a screen shot because I was worried some unknown lefty might play and I didn't want his result to impact the bet (obviously they've made mistakes likes this before).
I looked in the transactions the next day and saw that they refunded my $80 and considered the bet NO ACTION/player did not participate. This made no sense because all 3 players started and would all play 36 holes (they all missed the cut).
Joe Highsmith ended up with the lowest score among the three players with equal holes being played by all, and the bet should have been graded a winner.
When I contacted customer service FIVE DIFFERENT TIMES to rectify it, they keep saying Askhay Bhatia didn't participate and all bets were NO ACTION. Keep in mind that Bhatia withdrew from the tournament early Wednesday, and this bet and wagering menu was offered and bet on early Thursday morning before tee offs without Bhatia listed. Bhatia would have been a prohibitive favorite, so their reasoning make no sense because off the odds on the 3 golfers listed. I also HAVE SENT THEM A SCREEN SHOT of the wagering screen when I placed the bet that didn't have Bhatia listed and they either don't look at it or don't care.
To be fair this was graded NO ACTION before the result was known, so it's not like they're intentionally stiffing a winning bet, but they cancelled this out of pure incompetence and it SHOULD BE VERY EASY to fix with one detailed look into their records, and they just keep giving the same idiotic and erroneous reason.
I have a screen shot showing the menu when placed. It's on a JPG file and is 7.02 MB. I tried to upload it as a photo on this post and then an attachment, but I keep getting an error message from SR saying file exceeds 2.0MB limit. If anyone knows how to upload it anyway, I'll share the screen shot.
If Optional still helps out with these types of things and still knows anybody over there that has an IQ over 75 that could fix it, I have the wager reference # and whatever else you might want if you would be so gracious as to lend your mediation brilliance and expertise. I have a screen shot I can share that I can link to an e-mail.