Pinnacle Login Error: "Access Denied"

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  • SportsBettor5
    SBR High Roller
    • 01-12-22
    • 108

    #1
    Pinnacle Login Error: "Access Denied"
    Anyone else getting this message? Can't change my password or anything.

    Update: resolved. Pinnacle did nothing wrong.
  • SportsBettor5
    SBR High Roller
    • 01-12-22
    • 108

    #2
    Ok, someone re-enabled my account.
    Comment
    • SportsBettor5
      SBR High Roller
      • 01-12-22
      • 108

      #3
      Happening again. Very frustrating
      Comment
      • SportsBettor5
        SBR High Roller
        • 01-12-22
        • 108

        #4
        ...and I can log in again now.
        Comment
        • Optional
          Administrator
          • 06-10-10
          • 64093

          #5
          Maybe try clearing cookies and temporary files. Might be a corrupt file there somewhere that only gets accessed intermittently.
          .
          Comment
          • SportsBettor5
            SBR High Roller
            • 01-12-22
            • 108

            #6
            Originally posted by Optional
            Maybe try clearing cookies and temporary files. Might be a corrupt file there somewhere that only gets accessed intermittently.
            Thanks but that doesn't help. I am trying to reach their CS to figure out what the heck is going on.
            Comment
            • Optional
              Administrator
              • 06-10-10
              • 64093

              #7
              Originally posted by SportsBettor5

              Thanks but that doesn't help. I am trying to reach their CS to figure out what the heck is going on.
              Are they not responding? That would be weird from them.

              If you think you need some help getting in touch with them feel free to PM me.
              .
              Comment
              • SportsBettor5
                SBR High Roller
                • 01-12-22
                • 108

                #8
                Originally posted by Optional

                Are they not responding? That would be weird from them.

                If you think you need some help getting in touch with them feel free to PM me.
                Not responding and the error keeps recurring.
                Comment
                • SportsBettor5
                  SBR High Roller
                  • 01-12-22
                  • 108

                  #9
                  Pinnacle CS got back to me. Also, I seem to have found a workaround. If anyone else experiences this issue, PM me and I might be able to help.
                  Comment
                  • Alllllu7
                    SBR High Roller
                    • 11-14-18
                    • 111

                    #10
                    Is pinnacle still trusted book now?
                    Comment
                    • SportsBettor5
                      SBR High Roller
                      • 01-12-22
                      • 108

                      #11
                      Originally posted by Alllllu7
                      Is pinnacle still trusted book now?
                      Yes. Recent payouts came through quickly. Note there is a 3x RO requirement (industry standard is 1x) on all deposits, so that's pretty lame.

                      Also note that they have been brutal with crypto withdrawals. If you withdrawal $X with a stablecoin like USDT or USDC, you should get $X in your account. Instead, Pinnacle hits you with up to $400 in fees per withdrawal. They severely lag the competition in this regard.

                      That said, those stablecoins seem to deposit the precise amount, which is how it should be.
                      Comment
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