Hi everybody, my first post here. I try to explain as best as i can cause my english is not so good.
I'm having some problems with Cashpoint, as some others reading old posts.
I opened an account with them sunday january 17th, i deposited 50 euro and i received 50 euro bonus and i placed some bets (following their bonus conditions).
Yesterday 20th al my bets were finally settled (3 days after events finished) but not all winnings were transferred to my account balance.
My account now is 169,30, but it should be 369,30.
I wrote to them (support@cashpoint.com) listing all my winning bets and i also send to them 2 screenshots of My account/All bets section.
That's their answer:
________________________________________ ___________________________
Dear customer
>
> You forget the stakes of this bets, which are 200€ at all, so your balance
> is correct
>
>
> Mit freundlichen Grüßen / best regards
>
> Ihr Cashpoint Supportteam
>
> Cashpoint Agentur & IT Service GmbH
> Viktor Kaplan Str. 9
> A - 2201 Gerasdorf
>
________________________________________ ___________________________
note that the stakes of this bets is 194€
I send another email writing that winnnings should include also stake, but they have not answered to me.
What can i do?
**************************************** *
Maybe i need some rest
Sorry Cashpoint and everyone of you for misunderstanding
I'm having some problems with Cashpoint, as some others reading old posts.
I opened an account with them sunday january 17th, i deposited 50 euro and i received 50 euro bonus and i placed some bets (following their bonus conditions).
Yesterday 20th al my bets were finally settled (3 days after events finished) but not all winnings were transferred to my account balance.
My account now is 169,30, but it should be 369,30.
I wrote to them (support@cashpoint.com) listing all my winning bets and i also send to them 2 screenshots of My account/All bets section.
That's their answer:
________________________________________ ___________________________
Dear customer
>
> You forget the stakes of this bets, which are 200€ at all, so your balance
> is correct
>
>
> Mit freundlichen Grüßen / best regards
>
> Ihr Cashpoint Supportteam
>
> Cashpoint Agentur & IT Service GmbH
> Viktor Kaplan Str. 9
> A - 2201 Gerasdorf
>
________________________________________ ___________________________
note that the stakes of this bets is 194€
I send another email writing that winnnings should include also stake, but they have not answered to me.
What can i do?
**************************************** *
Maybe i need some rest
Sorry Cashpoint and everyone of you for misunderstanding
) for helping me
