Richard@BetPhoenix

tltaylor89 · 01-18-10, 07:58 PM

I have

Rufus · 01-18-10, 09:04 PM

I emailed him this afternoon. No reply yet. Still waiting on a bank wire that was requested on Jan 8... I thought their payouts were supposed to be fast...

tltaylor89 · 01-18-10, 09:08 PM

He usually answers them within hour of getting them strange he hasnt been on the forum in about 2 weeks

Fishhead · 01-18-10, 09:09 PM

Originally posted by rufus

i emailed him this afternoon. No reply yet. Still waiting on a bank wire that was requested on jan 8... I thought their payouts were supposed to be fast...

wowowow

tltaylor89 · 01-18-10, 09:46 PM

Originally posted by Fishhead

wowowow

FH where you been have you tried the new slots at ARIA?

Fishhead · 01-18-10, 10:14 PM

Originally posted by tltaylor89

fh where you been have you tried the new slots at aria?

nope

BrianLaverty · 01-18-10, 10:55 PM

I was actually thinking... I jsut emailed him yesterday and got no reply at all so far. Odd.

20Four7 · 01-19-10, 04:15 AM

on other forums there is talk of phoenix being the next cascade..... google and read.... I'm not saying it's true, but I'm seeing signs it's not necessarily wrong.

Rufus · 01-19-10, 02:21 PM

Originally posted by 20Four7

on other forums there is talk of phoenix being the next cascade..... google and read.... I'm not saying it's true, but I'm seeing signs it's not necessarily wrong.

Richard from BetPhoenix was the marketing manager for Cascade. Doesn't exactly inspire confidence...

Doug · 01-19-10, 02:59 PM

Originally posted by Rufus

Richard from BetPhoenix was the marketing manager for Cascade. Doesn't exactly inspire confidence...

I thought he came from Royal ?

bluefish · 01-19-10, 04:16 PM

Anyone get a recent email reply besides the one guy

Bob Loblaw · 01-19-10, 04:18 PM

I emailed him 3-4 days ago with no reply. First time ever he didn't reply

hhsilver · 01-19-10, 04:42 PM

what is his job at BP besides coming here to give info, etc?

Fishhead · 01-19-10, 04:46 PM

This place reminds a tad of the old CASCADE..........anyone else get that feeling?

bluefish · 01-19-10, 05:20 PM

Originally posted by Fishhead

This place reminds a tad of the old CASCADE..........anyone else get that feeling?

Did they tell you they would get back to you and then not reply for 5 days?

bluefish · 01-19-10, 05:22 PM

I want to give the benefit of the doubt as far as he is away or other reason. Everyday I check for a response and send another e-mail. It is getting old. IF there is a logical reason for the delay, I apologize. I guess time will tell.

Doug · 01-19-10, 05:28 PM

He could be in a meeting....

bluefish · 01-19-10, 05:37 PM

Originally posted by Doug

He could be in a meeting....

since last Thursday?

betphoenix · 01-19-10, 06:06 PM

Greetings,

I am a touch behind right now. We have several business items going on here pertaining to visitors and I have been in and out of the office over the last few days attending to that. Posting is something I do to stay in touch, but at times it is hard to get here and respond to items with background on them and in a conducive manner. I am currently catching up on mails now. Thank you in advance for your patience and consideration.

Cascade was great until Del Mar pulled the plug. SBR can attest to the current backing of Betphoenix and to the fact that ownership is directly involved on a day to day basis. The two are not comparable.

bluefish · 01-19-10, 07:20 PM

Originally posted by betphoenix

Greetings,

I am a touch behind right now. We have several business items going on here pertaining to visitors and I have been in and out of the office over the last few days attending to that. Posting is something I do to stay in touch, but at times it is hard to get here and respond to items with background on them and in a conducive manner. I am currently catching up on mails now. Thank you in advance for your patience and consideration.

Cascade was great until Del Mar pulled the plug. SBR can attest to the current backing of Betphoenix and to the fact that ownership is directly involved on a day to day basis. The two are not comparable.

This is a classy response. Please try to respond to my e-mail before I go nuts.

bluefish · 01-19-10, 08:35 PM

Well I get a response saying he was busy. That was it. The person who responded never made mention of the reason for the e-mail. The e-mail wasn't the first or last that I sent. It was the 2nd to last. Call me a fool but maybe someone is working his box and giving generic responses. Six days is silly to have to wait for a reply. Then when I get one it doesn't even address the issue. I wonder what more I have to go through to get an honest response.

I kid you not. Practially every e-mail I sent them a rarely got a reply. Not just to richard, but to the lady host, livegames@betphoenix, and the casino manager. This over the spam of a month. I guess there is non stop meetings, visitors, etc. That seems to be the excuse. I'm really getting sick of it. What decent book continually doesn't reply to e-mails?

I have an issue about them offering below standard odds on a product they offer. Richard said he would get back to me to see if something could be done. Still waiting. I will give an update everyday until I finally get some sort of resolution. I don't like being a pest and that is what is pissing me off.

Rufus · 01-19-10, 08:55 PM

I got a response from Richard saying he'd take care of the fee for the withdrawal. I talked to customer service today and was told that I'd definitely have my money by Thursday at the latest. I'll update when I get paid.

JoeVig · 01-19-10, 10:31 PM

Just because there was a guy named Richard at Cascade doesn't make this Richard the same guy does it???

tltaylor89 · 01-19-10, 10:34 PM

Originally posted by JoeVig

Just because there was a guy named Richard at Cascade doesn't make this Richard the same guy does it???

Could be the same guy

Rufus · 01-20-10, 01:20 AM

Originally posted by JoeVig

Just because there was a guy named Richard at Cascade doesn't make this Richard the same guy does it???

It's the same guy...scroll up in the thread. That doesn't mean Richard was responsible for the debacle at Cascade though....

bluefish · 01-20-10, 01:21 PM

He came through again and I'm satisfied. Now I could chill

tltaylor89 · 01-20-10, 08:09 PM

Originally posted by bluefish

He came through again and I'm satisfied. Now I could chill

Glad you got it taken care of

Rufus · 01-20-10, 08:21 PM

Got paid by Phoenix. Thanks Richard.

mtneer1212 · 01-20-10, 08:59 PM

Good report Rufus

pimike · 01-20-10, 09:00 PM

It seems that everybody needs to talk to Richard to get things done. It shouldn't be that way.

tltaylor89 · 01-20-10, 09:02 PM

Originally posted by pimike

It seems that everybody needs to talk to Richard to get things done. It shouldn't be that way.

It should but its a shame that it has to come to talking to the boss of the company in order to get things done some of these people running these departments either speak little english or no english but they do know one phrase would you like to deposit with us today?

pimike · 01-20-10, 09:04 PM

Originally posted by tltaylor89

It should but its a shame that it has to come to talking to the boss of the company in order to get things done some of these people running these departments either speak little english or no english but they do know one phrase would you like to deposit with us today?

Thanks for the laugh

tltaylor89 · 01-20-10, 09:18 PM

Its the truth Mike I get so many calls its like they are reading from a script

pimike · 01-20-10, 09:20 PM

Originally posted by tltaylor89

Its the truth Mike I get so many calls its like they are reading from a script

I know, your right that is why I am laughing so hard.