BetPhoenix Shadiness

bluefish · 01-12-10, 06:49 PM

I'm pissed about this since I wasted 60 minutes. It is $100 some but when you have an e-mail and one cocky lady in the casino department that apparantly could care less it burns on you.

This place is a far cry from when that Richard guy seemed to care about things.

I'm a diplomatic guy and tried to settle this before coming here.

bluefish · 01-12-10, 06:59 PM

hopefully something so simple can be resolved without filing a complaint.

tltaylor89 · 01-12-10, 08:25 PM

Hey Bluefish I got the same run around about another issue just shoot Richard@betphoenix.com a message and within a hour youre issue will be resolved

bluefish · 01-12-10, 09:03 PM

Originally posted by tltaylor89

Hey Bluefish I got the same run around about another issue just shoot Richard@betphoenix.com a message and within a hour youre issue will be resolved

I'll try, but this guy from what I hear doesn't answer e-mails anymore. He did about 1 year ago or so. I did a complaint. I see BP is once again a SBR sponsor. I guess it depends what day of the week it is. We'll see what happens. Whatever the case is, I'm done playing there and mostly it is because of the dead space of what is supposed to be an employee in the casino area. She is full of crap and thinks she is hard. Answer a god dam e-mail and don't blame a back log . You have a backlog from 12-14-09 when you didn't reply on another inquiry? She is full of nothing but hot air.

tltaylor89 · 01-12-10, 09:04 PM

RIchard answered my emails yesterday he got my issue resolved in less than an hour the customer service reps were placing more money on bets than I had told them to place RIchard refunded me promptly

bluefish · 01-12-10, 09:09 PM

Originally posted by tltaylor89

RIchard answered my emails yesterday he got my issue resolved in less than an hour the customer service reps were placing more money on bets than I had told them to place RIchard refunded me promptly

I just e-mailed him. Thanks for the suggestion.

bluefish · 01-12-10, 11:03 PM

There must be a meteor shower or something since no one will take accountability at bp. Funny how sbr is mum.

tltaylor89 · 01-12-10, 11:08 PM

Richard is the only one that matters their and trust me he will answer youre email included you're account number if you we wronged he will correct it.I told him the same thing in my email that I would not deposit anymore until they resolved it .Some books just have forgotten who writes their checks we do.

BET THE HOOK · 01-12-10, 11:31 PM

Carlos is the casino manager and can help. Email carlos@betphoenix.com. Also Charles told me that everybody was dropping to 5% a few days ago. Its not just you man.

ArunSh · 01-13-10, 12:37 AM

Will Richard also fix the fact that my -105 was taken away and yet they are still demanding I complete a rather large rollover before withdrawing?

tltaylor89 · 01-13-10, 12:38 AM

Originally posted by ArunSh

Will Richard also fix the fact that my -105 was taken away and yet they are still demanding I complete a rather large rollover before withdrawing?

email RIchard aand see what hapens

pokerplayer22 · 01-13-10, 01:12 AM

Originally posted by tltaylor89

Richard is the only one that matters their and trust me he will answer youre email included you're account number if you we wronged he will correct it.I told him the same thing in my email that I would not deposit anymore until they resolved it .Some books just have forgotten who writes their checks we do.

Agreed completely. Since day one when i opened my acct over a year ago, Richard has been a total class act.

bookie · 01-13-10, 01:40 AM

Originally posted by ArunSh

Will Richard also fix the fact that my -105 was taken away and yet they are still demanding I complete a rather large rollover before withdrawing?

What are the details? Were you steam chasing? How long had you been betting? What sports? It's always good to hear what a book says when they put on a collar.

bluefish · 01-13-10, 10:52 AM

Iwill try him now. The change is fine. Before I blew almost 6k I would have liked to know this.

Originally posted by BET THE HOOK

Carlos is the casino manager and can help. Email carlos@betphoenix.com. Also Charles told me that everybody was dropping to 5% a few days ago. Its not just you man.

dbnmln · 01-13-10, 11:02 AM

Richard is a good guy and an asset to Betphoenix. Every company has issues and it's important to have someone commence with customers and help them out.

Keep it up Richard!

bluefish · 01-13-10, 12:44 PM

Richard made it better. Hats off to him. Sucks that it had to get to him. If I do have another problem I know where to go. Maybe the casino lady with the bad attitude was isolated

JoeVig · 01-13-10, 08:39 PM

Originally posted by bookie

Were you steam chasing?

Steam = Lazy linesman. These guys should appreciate the information gained from seeing the honest steamer coming rather than dishing out punishment.

ArunSh · 01-14-10, 12:01 AM

"What are the details? Were you steam chasing? How long had you been betting? What sports? It's always good to hear what a book says when they put on a collar."

Yes I'm sure it was for chasing steam. Had only been betting for a few weeks before they did this, pretty much all on NBA (a bit of NFL too though).

Either way if they don't want me to bet there fine, I know books don't like steam players, but again asking me to complete a rollover when they essentially changed the terms on me (by taking away my reduced juice + limiting me) doesn't seem right...

eberetta1 · 01-14-10, 12:29 AM

tough change going from 10 percent rebates to 5 percent. they do something like that at Carib. I better check before I go wild.
Because I bet differently based on the juice sometimes

Thremp · 01-14-10, 12:35 AM

WHY IS -105 CONSIDERED A PROMOTION?!?!?!?!?!?!?!?!?!?!?!?!

Moving someone to -120 is just as legitimate as moving them from -105 to -110.