Hello!
I opened an account played and I started a withdraw to my Moneybookers account (I made deposit from this account): Date Amount Method
December 4, 2009 6:52 AM $ 1000.00 MoneyBookers.
I received an e-mail:
From: Sports Interaction
Sent: Friday, December 04, 2009 3:52 PM
Subject: 560876 - Sports Interaction Registration LTK152029831208X
They asked copies of my different documents to validate my account.
I've sent all documents they required (a screenshot of my MoneyBookers account profile page, photo of my electricity bill, ID card and driving licence, and my bank account bill):
Sent: Saturday, December 05, 2009 6:54 AM
To: Sports Interaction
Subject: Re: 560876 - Sports Interaction Registration LTK152029831208X
They didn't answer to me, I beleived they couldn't received my e-mail. I've sent it again:
Sent: Wednesday, December 09, 2009 4:28 PM
To: registrations@sportsinteraction.com
Subject: Fw: 560876 - Sports Interaction Registration LTK152029831208X
I've uploaded the documents to company's website too.
I inquired a lot about the status of account validating process by live chat (I sent the e-mails).
They said:
Chat start time Dec 6, 2009 4:51:02 AM EST - LTK152029898832X
"Edmund: We received your documents on December 5th 2009. The documents are usually reviewed within 4 business days."
Chat start time Dec 9, 2009 10:21:39 AM EST - LTK152030036827X
"Missy: I can see that you seen us an email with documents attached to it. All documents that are sent in and time stamped and are seen in the order they arrived for fairness to all clients. I believe your should be viewed very shortly and you will be emailed about this.
Missy: I can see that the documents arrived 4 days ago so I would imagine that you should be receiving an email possibly today or tomorrow."
Chat start time Dec 10, 2009 11:44:50 AM EST - LTK152030088709X
"Missy: I can see that we did receive an email from you that contained attachments for your Registration.
Missy: These documents have been time stamped when they have arrived and will be reviewed in the order they arrived for fairness to all clients. This normally takes 2-3 business days to review, however you sent the documents during the weekend and the Registration Department does not work on the weekend, this adds more to do so it may take a bit longer.
Missy: Rest assured that once the documents have been reviewed you will be emailed right away at e-mail"
Chat start time Dec 11, 2009 7:08:48 AM EST - LTK152030127317X
"Travis: The Security department has your information in hand, so we will probably have an update about your registration during the day today. When the review is complete we will email you with an update."
Chat start time Dec 11, 2009 10:54:11 AM EST - LTK152030134330X
"Nahrin: Thank you for holding. We have received your documents and they are with our Security Department pending review. Please note that, it takes about 2-3 business from the day we receive all the documents for registration to be completed. Expect an email back from us once your account is processed.
Nahrin: Unfortunately, I do not have access to any information regarding your account as it is with our Security Department. We have received your last document on the 9th of December.
Nahrin: I am going to have to escalate your account to have it looked into. You will be hearing back from us by the end of today. Is that ok Peter?"
Chat start time Dec 11, 2009 11:26:22 PM EST - LTK152030160245X
Edmund: Your account is registered
Chat start time Dec 13, 2009 4:44:43 AM EST - LTK152030196200X
Edmund: The account was recently registered. The withdrawal should be processed at the end of the business day Monday.
Chat start time Dec 14, 2009 12:43:30 PM EST - LTK152030242104X]
Nahrin: Once the withdrawal request is approved by our Accounting Department, you should be receiving the funds to your MoneyBookers account within 24-48 hours. You do not have to do anything. We are taking care of it right at the moment.
Nahrin: You should be hearing from us by 8 PM EST.
NO ANSWER!
Chat start time Dec 15, 2009 12:25:07 AM EST - LTK152030262954X
Edmund: Please contact us tomorrow between 9am to 5pm EST, and the Security and Accounting department will be in.
Chat start time Dec 15, 2009 4:16:40 PM EST – LTK152030292887X
Kyle: Thank you for your previous chat session paste with regards to Edmund's response to you, I am currently awaitin a response from Security regarding the approval of your withdrawal request.
Kyle: Thank you for the rules and regulations, those processing times are from when they are "PROCESSED" and processing time for guidance purposes in general scenerios, this is not a general issue as the account is being reviewed by Security and can be held for an unset amount of time which is not listed in the rule.
Kyle: You will be notified by our Security Department by email once your account review has completed and your withdrawal processed.
Kyle: You can email security@sportsinteraction.com if you wish to have an answer directly from them.
Kyle: I have been notified that they will email you back when their randomreview/audit has completed.
Kyle: I have no further information at this time. My apologies.
Kyle: You can ask them what the delay is in your payout Peter if you wish, however as I Have mentioned, they will notify you back once your account audit/review has completed.
Kyle: Peter, "Email them at Security@sportsinteraction.com" if you would like to contact them directly about your withdrawal. I have already forwarded this matter off through my Supervisor and they have told me that you will receive an email once your withdrawal is good to go. Other then that I have no further inforamtion.
Kyle: Peter I am sorry if your withdrawal is not processed yet, however as I have stated on a number of occasions through this chat, email security at Security@sportsinteraction.com and pose your questions to them. I have no answers for you.
They didn't send me mail and didn't send my money to my Moneybookers account untill now. They promised a lot, but done nothing.
Have you got any idea? What may I do?
I opened an account played and I started a withdraw to my Moneybookers account (I made deposit from this account): Date Amount Method
December 4, 2009 6:52 AM $ 1000.00 MoneyBookers.
I received an e-mail:
From: Sports Interaction
Sent: Friday, December 04, 2009 3:52 PM
Subject: 560876 - Sports Interaction Registration LTK152029831208X
They asked copies of my different documents to validate my account.
I've sent all documents they required (a screenshot of my MoneyBookers account profile page, photo of my electricity bill, ID card and driving licence, and my bank account bill):
Sent: Saturday, December 05, 2009 6:54 AM
To: Sports Interaction
Subject: Re: 560876 - Sports Interaction Registration LTK152029831208X
They didn't answer to me, I beleived they couldn't received my e-mail. I've sent it again:
Sent: Wednesday, December 09, 2009 4:28 PM
To: registrations@sportsinteraction.com
Subject: Fw: 560876 - Sports Interaction Registration LTK152029831208X
I've uploaded the documents to company's website too.
I inquired a lot about the status of account validating process by live chat (I sent the e-mails).
They said:
Chat start time Dec 6, 2009 4:51:02 AM EST - LTK152029898832X
"Edmund: We received your documents on December 5th 2009. The documents are usually reviewed within 4 business days."
Chat start time Dec 9, 2009 10:21:39 AM EST - LTK152030036827X
"Missy: I can see that you seen us an email with documents attached to it. All documents that are sent in and time stamped and are seen in the order they arrived for fairness to all clients. I believe your should be viewed very shortly and you will be emailed about this.
Missy: I can see that the documents arrived 4 days ago so I would imagine that you should be receiving an email possibly today or tomorrow."
Chat start time Dec 10, 2009 11:44:50 AM EST - LTK152030088709X
"Missy: I can see that we did receive an email from you that contained attachments for your Registration.
Missy: These documents have been time stamped when they have arrived and will be reviewed in the order they arrived for fairness to all clients. This normally takes 2-3 business days to review, however you sent the documents during the weekend and the Registration Department does not work on the weekend, this adds more to do so it may take a bit longer.
Missy: Rest assured that once the documents have been reviewed you will be emailed right away at e-mail"
Chat start time Dec 11, 2009 7:08:48 AM EST - LTK152030127317X
"Travis: The Security department has your information in hand, so we will probably have an update about your registration during the day today. When the review is complete we will email you with an update."
Chat start time Dec 11, 2009 10:54:11 AM EST - LTK152030134330X
"Nahrin: Thank you for holding. We have received your documents and they are with our Security Department pending review. Please note that, it takes about 2-3 business from the day we receive all the documents for registration to be completed. Expect an email back from us once your account is processed.
Nahrin: Unfortunately, I do not have access to any information regarding your account as it is with our Security Department. We have received your last document on the 9th of December.
Nahrin: I am going to have to escalate your account to have it looked into. You will be hearing back from us by the end of today. Is that ok Peter?"
Chat start time Dec 11, 2009 11:26:22 PM EST - LTK152030160245X
Edmund: Your account is registered
Chat start time Dec 13, 2009 4:44:43 AM EST - LTK152030196200X
Edmund: The account was recently registered. The withdrawal should be processed at the end of the business day Monday.
Chat start time Dec 14, 2009 12:43:30 PM EST - LTK152030242104X]
Nahrin: Once the withdrawal request is approved by our Accounting Department, you should be receiving the funds to your MoneyBookers account within 24-48 hours. You do not have to do anything. We are taking care of it right at the moment.
Nahrin: You should be hearing from us by 8 PM EST.
NO ANSWER!
Chat start time Dec 15, 2009 12:25:07 AM EST - LTK152030262954X
Edmund: Please contact us tomorrow between 9am to 5pm EST, and the Security and Accounting department will be in.
Chat start time Dec 15, 2009 4:16:40 PM EST – LTK152030292887X
Kyle: Thank you for your previous chat session paste with regards to Edmund's response to you, I am currently awaitin a response from Security regarding the approval of your withdrawal request.
Kyle: Thank you for the rules and regulations, those processing times are from when they are "PROCESSED" and processing time for guidance purposes in general scenerios, this is not a general issue as the account is being reviewed by Security and can be held for an unset amount of time which is not listed in the rule.
Kyle: You will be notified by our Security Department by email once your account review has completed and your withdrawal processed.
Kyle: You can email security@sportsinteraction.com if you wish to have an answer directly from them.
Kyle: I have been notified that they will email you back when their randomreview/audit has completed.
Kyle: I have no further information at this time. My apologies.
Kyle: You can ask them what the delay is in your payout Peter if you wish, however as I Have mentioned, they will notify you back once your account audit/review has completed.
Kyle: Peter, "Email them at Security@sportsinteraction.com" if you would like to contact them directly about your withdrawal. I have already forwarded this matter off through my Supervisor and they have told me that you will receive an email once your withdrawal is good to go. Other then that I have no further inforamtion.
Kyle: Peter I am sorry if your withdrawal is not processed yet, however as I have stated on a number of occasions through this chat, email security at Security@sportsinteraction.com and pose your questions to them. I have no answers for you.
They didn't send me mail and didn't send my money to my Moneybookers account untill now. They promised a lot, but done nothing.
Have you got any idea? What may I do?
And they always say: tomorrow, tomorrow, tomorrow..
