fyi this situation was resolved 11-25-09.. not sure there ever was an issue, but just a customer service agent that did not understand what the SBR freeplays was. have a happy thanksgiving, off to Pittsburgh and cleveland for the weekend
Purchased $350 of freeplay $ from SBR from BetPhoenix....
waited till my account was at zero dollars balance and put the freeplays into play starting nov 17th
turned it into about $275 dollars..... asked in chat tonight what my total winnings and thus 8x rollover was for sure, as i thought I was getting close to meeting the 8x rollover requirement for the $275ish won off the freeplay.... and it was double what I had figured in my head.
Apparently BP, says they are including the my last deposit + my freeplay winnings into the rollover requirement, even though the $ from my last deposit was gone before I used my Freeplays.... my balance was zero when I started using my freeplays...
yet I still have to roll that old balance over? so what is the actual rules on this SBR... is it just rollover your fp winnings or rollover fp winnings+ whatever else BP thinks you should?
Purchased $350 of freeplay $ from SBR from BetPhoenix....
waited till my account was at zero dollars balance and put the freeplays into play starting nov 17th
turned it into about $275 dollars..... asked in chat tonight what my total winnings and thus 8x rollover was for sure, as i thought I was getting close to meeting the 8x rollover requirement for the $275ish won off the freeplay.... and it was double what I had figured in my head.
Apparently BP, says they are including the my last deposit + my freeplay winnings into the rollover requirement, even though the $ from my last deposit was gone before I used my Freeplays.... my balance was zero when I started using my freeplays...
yet I still have to roll that old balance over? so what is the actual rules on this SBR... is it just rollover your fp winnings or rollover fp winnings+ whatever else BP thinks you should?