Bluesq close the account

[kin1949]

Query Bluesq why the account being close get the following reply:


Thanks for your e-mail regarding your account.


I can confirm that unfortunately we will not be able to activate your account I'm afraid, as your account has been closed by our security department due to gambling problems.


Do you require further assistance? Please click on the Chat link at the bottom of this email to chat live to one of our Customer Service Advisors instantly.


Thanks for choosing Blue Square.

[Chopsticks]

Maybe they have access to some sort of gambling problem database, and for some reason your name (and address) is listed there? Or maybe someone with the same name have registered and self-excluded themself from BlueSquare?

If you really don't have a gambling problem and you talk to them, I am sure that the situation will be sorted out. I can't imagine that a bookie wants to wrongfully prevent someone from gambling. But good on BlueSQ to take this seriously.

[iceminers26]

[vanman]

Never heard of Blue Square closing accounts before.

[Ruifgalmeida]

they have a self exclude program but only a player can ask for self exclusion, it is problably a mistake

[Dunder]

Aside from the above, have you opened/closed an account with 888Sport recently?
These two are closely affiliated.