bet365 payout issue of 5500 Euro

**twister** · 11-16-09, 09:04 AM

Bet365 are a horrible horrible company that will limit you as soon as you win. HOWEVER, they do not steal peoples money. I'm from the UK and there are huge postal problems and backlogs here, so they are not lying about that. You will get your money, just wait. Oh, and even though their requests are stupid (like asking for your ID again), just do what they say. As long as you do what they say, you will get your money sooner or later.

**AimingHigh** · 11-16-09, 09:52 AM

I agree with Twister. If the facts are as you say they are, ie. that you just won a lot of money from a very small deposit (congrats BTW!), you'll get paid.

They're not looking for a shyster-like way to avoid paying you because you won, even though the requests may seem a bit silly to you. They're an honest company, though their customer service can be lacking. I'm actually surprised they let you win so much before limiting you heavily - they're not known as Bet £3.65 for nothing.

**razvanz** · 11-16-09, 03:59 PM

I'm sick of this "bet 365 is honest and will pay" posts.

**twister** · 11-16-09, 04:54 PM

Originally posted by razvanz

I'm sick of this "bet 365 is honest and will pay" posts.

That's because you are thick.

Bet365 is regulated by the UK gambling commission, not some offshore "who cares what they do" type company. If Bet365 ever ripped off a genuine player by keeping monies owed, they would be royally ****ed. The safest place your money can be is in a bookmaker regulated and licensed by the UK gambling commission.

**bigloser** · 11-16-09, 05:51 PM

Originally posted by twister

That's because you are thick.

Bet365 is regulated by the UK gambling commission, not some offshore "who cares what they do" type company. If Bet365 ever ripped off a genuine player by keeping monies owed, they would be royally ****ed. The safest place your money can be is in a bookmaker regulated and licensed by the UK gambling commission.

Bet365 do steal. There is ample evidence in other threads.

**316316** · 11-16-09, 06:00 PM

Yes I read some forum bout bet365 then I just noticed that this bookie not that quite good.
Compare to other..
I dunno most ofd the time the thread is like for the payouts..

**wangpoker** · 11-16-09, 06:48 PM

bet365 doesn't steal money from players. This company is honest although bet365 limits players fast.

**yobinad** · 11-16-09, 09:33 PM

Incredible how you turn 20 euros in 5500

Don't be afraid, you will receive your money. Bet 365 don't stole their players.

**bluefish** · 11-16-09, 09:51 PM

m

**TheBeautifulGame** · 11-17-09, 09:22 AM

They limit you pretty damn quickly in sports but they won't steal your money. Thats 99% guaranteed

**316316** · 11-17-09, 05:53 PM

How come that Bet 365 does not stole money???

Luckily I don't have account there..

**halbleiter** · 11-22-09, 04:02 PM

lol - I was told the following today:
XXXXX: The PVC was re-sent on the 16/11/2009.

XXXXX: We advise this may take up to 28 days to to reach you.

XXXXX: This is dependant on the postal system.

**davidchong** · 11-22-09, 04:55 PM

you money is safe... unless if you take the bonus before or has an account before.

if the pvc dont arrive in 30 days, is missing... send information, like passport, goverment ID, Driver License, utility bill, if your studing send a letter from the university, or if your working send a letter work., that you studing or working there, as probe that you r living there....

the mistake cam from you, not bet365, now they suspect there something wrong due returned transfer.

anyways congrats, good job..
usually i have to wait from 2 to 4 hours to receive payments (using neteller or moneybookers)

**betpartners** · 11-22-09, 07:20 PM

Originally posted by bigloser

Bet365 do steal. There is ample evidence in other threads.

Er no

Just because they wont talk to the all seeing all dancing SBr dont mean they steal

Bet365 may well limit quickly but stealing, get real

And Bet365 are rated C by the SBR while the ever reliable BetPhoenix are rated B+, go figure

**316316** · 11-22-09, 07:34 PM

Originally posted by davidchong

you money is safe... unless if you take the bonus before or has an account before.

if the pvc dont arrive in 30 days, is missing... send information, like passport, goverment ID, Driver License, utility bill, if your studing send a letter from the university, or if your working send a letter work., that you studing or working there, as probe that you r living there....

the mistake cam from you, not bet365, now they suspect there something wrong due returned transfer.

anyways congrats, good job..
usually i have to wait from 2 to 4 hours to receive payments (using neteller or moneybookers)

You mean it's normal and it's part of their verification steps that is why they need some time???

**halbleiter** · 11-23-09, 07:00 AM

strange strange strange. no pvc code today - again and as usual.
i finally decided to contact them again and told them i can not accept my account being locked for weeks now. furthermore i decided to get my telephone number verified. i received their callback and at least this is verified now, too.

what is verified now? passport number, bank statement, telephone number, driving license
what do they need now? pvc which i guess will never arrive

Ah, sending them the driving license was funny again. I faxed it last night and the status said they received it. this morning i contacted them and they said they don`t have it yet but will contact me once they get it. So i decided to fax it again. Status was ok again. I contacted them and they said they have not received it yet - again. This time i insisted that they should check for it because i was told they had not received the first one. After minutes i was told they have it but they have to send it to verification and i will get an email once it is verified. lol
Remember: it was verified weeks ago. then they decided i have to send it again. i wonder how long that will take now? even then i guess i will not be able to access my account because then they say i need the pvc. i asked them if i should go to a lawyer, police or anyone else for getting certified documents but days ago i was told that would not help because they need the pvc. i was even at the local post office and they investigated that they have not had a letter from England in the past days which they sent back to the releaser of the letter.

Oh boy, I want to show them that I really live at my adr. but they don`t accept anything, even not certified copies of documents.

**halbleiter** · 12-01-09, 07:56 PM

Oh boy, can it get any worse? Since weeks I am waiting for this code. It never arrived. Now an operator told me to send a utility bill what I did. It seems like it was accepted. Now we have another game going on. They always tell me to send in some docs. They first told me I can fax it - then I get an email telling me it could take 48 hours for verification. Right before the 48 hours are over they tell me they need the documents in coulour. I sent it to them. They are telling me it could take 48 hours for verification. Right before the 48 hours are over they tell me they need the back of my driving license. Then they tell me it could take 48 hours for verification. My guess is that they will accept this form of id as well as the bill and tell me they need the pvc now. And that could take up to 28 days until it arrives. I am wondering how long that all will go on and if it will ever find an end.

**Bet365thieves** · 12-01-09, 08:32 PM

Well bet365 shit on all their winning players
I think they have big financial problems

Good luck taking your money out

**justonetime** · 12-01-09, 08:37 PM

Sorry to hear of your troubles with 365. From my experience though, they have been good to me. I did have to send in some ID docs but never had to do the PVC thing. Have not been limited in almost one year now. I am down with them overall though.

**halbleiter** · 12-02-09, 04:13 PM

I am so upset now.

Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Gareth S.

Gareth S: Hello, welcome to Live Chat. How may I help you?

XXXXX: Hallo. I received a email after lunch that my fax with the driving license was not accepted. fine. but i sent the same documents at 23.28 yesterday by email in colour scan as requested. can you please ask if they were accepted and i can bet again today.

Gareth S: We also need your Postal Verification Code (PVC). Do you have this?

XXXXX: i still don`t have it and i don`t know why. you always tell me you send it but it is not here. sarah or so told me to send in bills. i send you my wage tax card, gez utility bill, id card, driving licence, driving licence in colour and many more until today. you always request something different and then tell me to wait 48 hours for weeks now. this is nothing against you. i am confused.

XXXXX: you told me you send the code again last week on friday. why is it not here??? XXXXXXXXXXXXXX, Germany. Do you really send it to Germany or some other country???

Gareth S: We have sent the PVC to that address.

XXXXX: so why is it not here ????

XXXXX: i always ask the mail lady and she has not seen any letter for me from england for the past weeks. so i want to know why i dont get it

Gareth S: I am not sure, perhaps there was an issue with the mail service. W]ould you like me to resend it?

XXXXX: then i have to wait weeks again - right?

Gareth S: It should not take weeks.

XXXXX: something i dont understand is that some operators told me to send bills instead and now the pvc again. why all this confusion?

Gareth S: I have resent the PVC, there should now be two on their way to you.

XXXXX: and has my driving licence send by email at 23.28 yesterday been finally approved

XXXXX: otherwise i get the code and tell it and then i am told i need to send in another id and wait another 48 hours

Gareth S: One moment please.

XXXXX: it was in colour as requested

Gareth S: One moment please.

XXXXX: i send it by fax first and after i was told the fax was not received send it by email again. front and back in colour as requested

Gareth S: Do you mind continuing to hold while I look into this for you?

XXXXX: ok. when was the code send the last time? Was it last Friday or on another day? I guess I remember it was friday

Gareth S: Yes it was Friday.

XXXXX: ok. i am just checking online how long it should take

Gareth S: Please wait for the PVC to reach you then contact us.

Gareth S: I can assure you that the PVC is on its way.

XXXXX: but was my id approved now or do you need anything else now

Gareth S: Thank you for your cooperation in this matter.

Gareth S: Is there anything else I can help you with today?

XXXXX: yes, but do you need anything else or was my id approved now

Gareth S: Yes your ID has been approved, all we need now is your PVC.

XXXXX: ok. i hope it is here tomorrow. thank you

**halbleiter** · 12-02-09, 04:14 PM

Then a while later I contacted them again. Check it out and you won`t believe it:

Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Zoe R.

Zoe R: Hello, welcome to Live Chat. How may I help you?

XXXXX: Hallo. my id and utility bill have been approved so i should be able to log in in my account. but it still does not work

XXXXX: i was waiting weeks now for this approval but now i can not still log in

Zoe R: When did you send your ID in?

Zoe R: I can see that your ID was received yesterday and was passed onto the Verification department.

Zoe R: It can take up to 48 hours for accounts to be verified. Once this has been done, you will be contacted straight away.

XXXXX: earlier abour two hours ago someone told me it was approved

XXXXX: Gareth S: Yes your ID has been approved

Zoe R: I can see that your ID has been received. It has not been approved as of yet.

Zoe R: Once it has been approved you will be contacted.

XXXXX: ok but i don`t get that anymore. one person said it was approved then another person says it was not. i sent in so many documents now and feel like you are playing games with me

Zoe R: Ok, I am looking at your account now.

XXXXX: thank you zoe. pls dont take it personal

Zoe R: The notes on the system say 'ID received and forwarded to the verification department'.

XXXXX: but why did he say it was approved?

Zoe R: Your account is still pending verification.

XXXXX: what does that mean?

Zoe R: That we have received the ID but we have not verified the account as of yet.

Zoe R: Which means that you need to wait up to 48 hours from the ID being received.

Zoe R: We received the ID at 23:24 yesterday. So it could take up until 23:24 tomorrow.

XXXXX: oh my god. i am waiting weeks now for all that and i am always told send in documents - then wait 48 hours etc etc etc. this goes on for weeks now

Zoe R: I can apologise for this, however we do ask for identification from all customers.

XXXXX: but i sent in my id, driving license, gez utility bill, wage tax card etc etc etc and all you tell me is verification pending, wait up to 48 hours and then you ask for new documents, new fax, colour scan or whatever. i do not get that anymore. i have to appology for being a bit upset but i will wait another 24 hours as advised by you. thanks zoe

Zoe R: Ok.

Zoe R: Is there anything else I can help you with today?

XXXXX: bye

**Bet365thieves** · 12-02-09, 04:46 PM

I am sorry for you man, I have problems with bet365 too, changing odds for my winnings
I found some guy had his account blocked and remained blocked with 1800 € and no one could help him,
I doubt someone here can really help you,

You just have to keep asking them to send that letter until they really do

**halbleiter** · 12-02-09, 04:51 PM

Are they kidding me? One operator says my id was approved and one hour later they say verification is still pending. I don`t get that anymore.

**halbleiter** · 12-02-09, 06:57 PM

Now I wanted to know it and get a totally different answer

Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Jamie B.

Jamie B: Hello, welcome to Live Chat. How may I help you?

XXXXX: hallo. can you please do me a big favour and contact verifications and ask if my account will be finally verified now and if i can finally bet tonight again

Jamie B: One moment please.

Jamie B: Your identification has been sent to our German support team who will verify it. They are not available overnight. You will be contacted when your account has been verified.

XXXXX: look what he said: Gareth S: Yes your ID has been approved

Jamie B: One moment please.

Jamie B: We still require a colour copy of your passport and driving license and you will also need to confirm the postal verification code.

XXXXX: i already provided that last night

XXXXX: it was sent Dienstag, 1. Dezember, 2009 23:06 Uhr

XXXXX: the german team contacted me today and said i can not fax the id - i have to supply it by email. i did that yesterday 30 minutes after sending the fax. they only talked about the fax and not about the email with the scan which was sent 1. Dezember, 2009 23:06 Uhr. this is so confusing. i am waiting since the beginning of november for being able to bet again. even my telephone is verified as well as utility bills etc etc etc. i sent so many documents over the past weeks and always get the reply to wait 48 hours. I don`t understand it anymore now. I was told to send a colour scan of my driving license. i sent the front and back last night and i am always told to wait wait wait. i am not even able to make a single bet for weeks because i just have an account with your company. Please understand me. Whenever I sent something in your company tells me to wait and then wants this document or that which I provide and have to wait again. I am really using faith that i will ever be able to bet again.

Jamie B: You will need to contact the German department tomorrow as I have provided the information I have and do not have any further information sorry.

XXXXX: ok. this is a horrible situation for me. why is there no one to get it straight. why cant someone solve the matter?

Jamie B: As our German support are dealing with this, you will need to speak to them about it.

Jamie B: As previously advised, we also require the postal verification code to be confirmed.

XXXXX: okay. sorry for all the questions i had jamie but i hope you understand me.

Jamie B: Is there anything else I can help you with today?

XXXXX: thank you

The German team never mentioned the email I sent them - just the fax i sent them 30 minutes before. Once they say the englisch verification team is responsible, now it is the German team. The German team says they required a coulour scan which i sent last night but in the email today they only mentioned the fax not the scan i sent them. then the operator says now they require the id and driving license again. the german team did not mention that. one operator says it is verified - the other says it is not. one operator asks me to send an utility bill instead of the pvc. the other operator says that is not possible because they need the pvc.

**halbleiter** · 12-03-09, 04:01 AM

email from last night

Thank you for submitting your documents as requested.

Unfortunately, the ID check has proved inconclusive. Please provide an alternative copy of the document, preferably a copy of your passport by fax on 800 11 365 365 or by scanning and e-mailing this to us.

Are they kidding me?

**trumpdown** · 12-03-09, 12:56 PM

Halbeiter,

Sorry for your troubles, but I couldn't help but laugh my ass off on your expressions after reading this whole thread. I can only imagine what you're dealing with. The ups from winning to the doldrums of the pay master. GL to you sir

**halbleiter** · 12-03-09, 03:28 PM

another email with my passport has just been sent. I wonder what they tell me this time. I guess they tell me they need it in colour but whatever i try it is never in true colours. I guess when they ask me to send a coulour one I ask my 8 yrs old son and 2 yrs old daughter to paint one.

It is laughable what they always ask me to provide. Remember - it all started because i mentioned the wrong BIC. Just 3 numbers were wrong (360 and it should have been withour 360). Since that day my account is locked. I provided them my passport ( 3 or four times), driving license ( 3 times), gez utility bill (twice), bank statement, the website which gave me the wrong bic, the website of my bank with the right bic, wage tax card and i think much more. I really wonder what they want me to provide within the next days.

bet 365

**halbleiter** · 12-03-09, 03:31 PM

When they ask me to provide a different id i will send them my Padi license. Maybe they will accept a diving license as my id. I wouldn`t be surprised at all.

**trumpdown** · 12-03-09, 06:15 PM

Originally posted by halbleiter

another email with my passport has just been sent. I wonder what they tell me this time. I guess they tell me they need it in colour but whatever i try it is never in true colours. I guess when they ask me to send a coulour one I ask my 8 yrs old son and 2 yrs old daughter to paint one.

Classic

Can't you send a complaint in through SBR, or don't they correspond with this book?

**halbleiter** · 12-04-09, 05:33 AM

believe it or not:
Thank you for submitting your documents as requested.

Unfortunately, we are unable to accept these documents as the ID check has proved inconclusive.

Can we please ask you to re-submit another form of ID at your convenience either by fax on +441782684792 or by scanning and e-mailing them to us.

We appreciate your cooperation in this matter.

**halbleiter** · 12-04-09, 05:44 AM

Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Jamie Br.

Jamie Br: Hello, welcome to Live Chat. How may I help you?

Jamie Br: We have not heard from you. Do you wish to continue the chat?

XXXXX: Good morning. I am really getting mad now. i provided your company so many documents now. you requested a colour scan of my driving license - i sent it. you requested a scan of my id. i sent it last night and it seems like it was declined again. your company asked me to provide other documents but i dont have anymore. you received my driving license, passports, wage tax card, gez utility bill, bank statement and so much more. there is nothing more i can send you now. maybe my metro card or diving license

XXXXX: selgro card comes to my mind, birth certificare. tell me what you want and i send it

Jamie Br: In order to fully verify your account we would need to see a form of picture identification.

XXXXX: yes, but i sent in my driving license, passport and all of them have my picture on it

Jamie Br: You can send a copy of your ID card in order to verify your account.

XXXXX: i did that last night and this morning i got a message which is as follows: Thank you for submitting your documents as requested. Unfortunately, we are unable to accept these documents as the ID check has proved inconclusive. Can we please ask you to re-submit another form of ID at your convenience either by fax on +441782684792 or by scanning and e-mailing them to us. We appreciate your cooperation in this matter.

Jamie Br: Unfortunately these documents have been rejected for verification, and we would need to see your ID card to confirm your identity and verify your account.

XXXXX: it was my id card

XXXXX: it was send yesterday at 20.13 hrs

Jamie Br: One moment please.

Jamie Br: Do you mind continuing to hold while I look into this for you?

XXXXX: ok

Jamie Br: Thank you

XXXXX: i just send it again to you. please check your inbox

Jamie Br: One moment please.

XXXXX: ah. should i send you a full scan with my signature. is that the problem?

Jamie Br: Unfortunately the ID that you have just sent has been declined.

XXXXX: then i will let it scan again

Jamie Br: May I ask why you have removed the signature from the documents?

XXXXX: the reason is simple. you can print it out and then go to a shop or somewhere online and send in my documents and say you are me

XXXXX: that is why i removed it. i dont want anyone else to use my id online for fraud

XXXXX: it was self-protection. so is this the problem? then i will let it scan and send it again

Jamie Br: If you can send in both the driving license and the passport as full colour scans with the signatures visible we will be able to verify your account. We can assure the security of your account and that no bet365 employee would ever use a customer's documentation in this manner.

Jamie Br: Thank you.

Jamie Br: Once we have received the documents, we will forward them to our verification department who will review the documents and contact you once their review process is complete.

XXXXX: okay. now i at least know what the problem is. i will go to a shop and let it scan in my lunchbreak. i hope you can verify it then and that it will be finally verified. your company should have told me before that they wanted to see my signature

XXXXX: then we could have avoided weeks of trouble.

Jamie Br: We cannot accept any documents that look as though they have been altered in any way in order to protect both customers and the company from fraudulent activity. We apologise for any inconvenience this may have caused.

XXXXX: yes, but your verification team should have mentioned that they wanted to see my signature.

XXXXX: however why is it not allowed to remove a signature. i think you should offer some kind of protection for sending id cards online

XXXXX: i usually dont like to send my passport online. so why dont you offer some decryption key or direct upload for documents

Jamie Br: We can assure you that bet365 is very secure and takes the security of our customers and their accounts very seriously. We are happy that our email, web message and live chat services are very secure and that there should be no danger to customers sending copies of their identification to us.

XXXXX: okay. i will go to a shop in 45 minutes and let it scan again. should i contact you when i send it out?

Jamie Br: Once we have received your documentation we will contact you by email to say that we have received it.

XXXXX: ok. thanks for your help Jamie Br

Jamie Br: Once the documents have been submitted to and reviewed by our verification team, they will contact you.

Jamie Br: Is there anything else I can help you with today?

XXXXX: not so far. bye

**Bet365thieves** · 12-04-09, 01:08 PM

Jamie Br: If you can send in both the driving license and the passport as full colour scans with the signatures visible we will be able to verify your account. We can assure the security of your account and that no bet365 employee would ever use a customer's documentation in this manner.
...
Jamie Br: We can assure you that bet365 is very secure and takes the security of our customers and their accounts very seriously. We are happy that our email, web message and live chat services are very secure and that there should be no danger to customers sending copies of their identification to us.

I disagree

**halbleiter** · 12-05-09, 04:26 PM

LOL

For the last two days they told me to send my id again. they said they want it in colour. that is impossible. i was wearing a black shirt and i have dark hair. so it looks like the id is in green, black, gray. how should i send it in colour then. this time i even sent them the back of my id.

they are always saying they are not happy with my id. WTF. What do they check for ? All they can check is the dob, passport number etc. Why should it be in colour then? They wanted my driving license in colour. I sent it. Then they wanted the front and back of my driving license. They were not happy (and it was in colour). Then i sent my id again. They were not happy. Now I sent the front and back of my id by fax. I wonder what their reply will be

**Santo** · 12-05-09, 06:10 PM

They want to check it is real not forged I imagine (vs templates of what it should look like). They do seem to be taking the process a bit far though, unless there was something that raised suspicions.