SBR, I can't log into Matchbook. Anybody home?

CarpeDime · 10-03-09, 01:26 AM

I can't log in either, I'm assuming my ip was blocked.

I'm going to try to call them now.

Marauders · 10-03-09, 02:21 AM

I have no problem logging in using Firefox.

DukeJohn · 10-03-09, 02:48 AM

Originally posted by Marauders

I have no problem logging in using Firefox.

me too... logging on just fine... I am also on Firefox...

DukeJohn · 10-03-09, 02:53 AM

Just tried with IE and I could load the page, but not log on... only Firefox was working for me...

Dark Horse · 10-03-09, 10:45 AM

Tried it all without success. I did send them my IP address, so hopefully that works.

Ridiculous situation. Especially in the weekend.

For the record, Matchbook lines also don't show in SBR lines.

Dark Horse · 10-03-09, 10:54 AM

Called them.

"It's a bandwidth issue. And we're getting more bandwidth. It's not affecting everybody. Should be resolved in ten to fifteen minutes. "

Bill Dozer · 10-03-09, 11:01 AM

They are down again...looks like more DoS attacks.

FreeFall · 10-03-09, 11:02 AM

Dark Horse as a CSC major this site scares me. That quote doesn't even make sense. Bandwidth is how you measure the transfer of data. So assuming these guys knew what they were saying then they would have an error which means you've used up all your transfer for the month say 2TB of data. THEN NO ONE can use the site till they pay the service provider for more bandwidth.

These guys are starting to making lying excuses and I'm actually looking to move money out. They are going to far with this.

CarpeDime · 10-03-09, 11:03 AM

very strange situation for me.

I sent them an email saying i couldn't log on, please unblock my ip, they sent me an email back saying ok, everythings fine you should be able to get on

havent been able to load the page at all for a while now, the page won't even load

called them, they forwarded my ip to the tech dept, called them again, they said wait 3minutes, then wait half an hour, etc etc etc etc etc

still cant load the page at all

tried www2, www3, cleared cache, etc etc

Is everyone else getting in fine??? I don't get it....

relaaxx · 10-03-09, 11:09 AM

every day just before games start. 10 minutes from now i should be fine. has been happening to me daily for a week.

FreeFall · 10-03-09, 11:12 AM

Been working for me all morning.

Dark Horse · 10-03-09, 11:12 AM

Originally posted by FreeFall

Dark Horse as a CSC major this site scares me. That quote doesn't even make sense. Bandwidth is how you measure the transfer of data. So assuming these guys knew what they were saying then they would have an error which means you've used up all your transfer for the month say 2TB of data. THEN NO ONE can use the site till they pay the service provider for more bandwidth.

These guys are starting to making lying excuses and I'm actually looking to move money out. They are going to far with this.

Thanks for the info. I was afraid of that. I'm starting to move funds out to other books. They've lost my trust and confidence.

I also have no idea if my outstanding offers were canceled or not.

LVHerbie · 10-03-09, 11:24 AM

Can anyone give me the support number? Can't get to the site to get it...

relaaxx · 10-03-09, 11:33 AM

just as i said-been able to get in for 15 minutes-1-877-586-9477=general info

Dark Horse · 10-03-09, 11:36 AM

I called again. It's not a bandwidth issue (nor was it resolved in 15 minutes). That must have been Craig's own creative addition. Why do they have people giving disinformation?

Talked to a much more helpful person this time. Basically, they don't know how the long problem will last.

LVHerbie, it's 877-586-9477

LVHerbie · 10-03-09, 11:40 AM

Thanks alot Relaxx and Dark Horse... So the consensus is that all sites (including mirrors) are down for everyone and getting your IP addressed unblocked will currently accomplish nothing? Probably not much reason for me to call right now then...

Dark Horse · 10-03-09, 11:43 AM

I was just told, by Matchbook, that unblocking IP addresses manually could solve the problem. But I don't know how true that is (not very, I would think, because I gave them mine last night). Possible that the people working there may be just as poorly informed as we are, and are trying to make the best of it.

relaaxx · 10-03-09, 11:44 AM

everyone having different problems. every day i can not get in for about 25 minutes--10 or 15 before and after games go. just before 7 or 8 pm on weekdays(7 when baseball is big live game of the night or 8 for football and then noon on saturday and then 1pm on sundays. ever since the 1st night i started having problems.

LVHerbie · 10-03-09, 11:50 AM

I haven't got my IP unblocked because this the first time I haven't been able to get on a mirror site... Guess I will go try to work on that route for now...

FreeFall · 10-03-09, 11:57 AM

Still working for me. Extremely smooth too.

Dark Horse · 10-03-09, 12:06 PM

What else could it be, besides the IP address, if Matchbook lines don't show up on SBR odds?

FreeFall · 10-03-09, 12:16 PM

it has to do with IPs. If there tech dep. has any brains they took the server offline and loaded up a backup server(which will probably still get hit). Then look at the logs for where majority of the attack is coming from. Then block that country and put the server back up. From here it's all cat and mouse of whose good and bad.

Chuck Sims · 10-03-09, 12:52 PM

Why am I able to log on and then I am unable to get to the market I want to bet except for a handful of games. Wis-Minn I can see. But then Mich-Mich St will not load.

sinkhole · 10-03-09, 02:26 PM

LOADING RESOURCES

hhsilver · 10-03-09, 02:38 PM

i was in fine until right before the 3:30 games -- then it stopped working --- terrible when you can't depend on getting your late bets in. I may have to quit them until they get this fixed.

9XL · 10-03-09, 02:41 PM

I couldn't access my account 11:50-12pm, and now again 3:20-3:30pm. The rest of the day it has worked mostly fine, although a bit slow at times.

I called CS and they told me to email them my IP address and that might unblock me.

Has giving them your IP address worked for anyone else that is having these problems?

FreeFall · 10-03-09, 02:54 PM

Now it's not working for me.

jackkkk2009 · 10-03-09, 03:05 PM

how do i get my I P address correctly?

JoeVig · 10-03-09, 03:09 PM

Down again right before all the afternoon action... Sick.

Dark Horse · 10-03-09, 03:17 PM

I'm able to log in now.

9XL · 10-03-09, 03:30 PM

Originally posted by jackkkk2009

how do i get my I P address correctly?

Just a moment...

http://www.whatismyip.com/

What Is My IP Address? IP Address Tools and More

http://whatismyipaddress.com/

IP address lookup, location, proxy detection, email tracing, IP hiding tips, blacklist check, speed test, and forums. Find, get, and show my IP address.

katstale · 10-03-09, 03:58 PM

This is gonna drive some folks to try Betmaker for sure. I still believe they are farming out tech to India. which is great for the bottom line whn things are going "ok", but it makes for very difficult times when problems pop up. CS has no access to these people who are likely sleeping during prime betting times.

Edit: BBD would have already flown to Bombay and asked some serious questions!!

Dark Horse · 10-03-09, 04:07 PM

I don't understand why Matchbook is not keeping us informed about what is going on. They are not helping themselves by staying quiet. Now all we have is uncertainty and wild guesses. I'll walk away from that much sooner than from a problem that is defined and can be solved.

Why add a public relations disaster to the connectivity problem?

On a general sidenote, I'm noticing more and more that very simple jobs that people tend to blindly rely on are attracting people too uneducated to perform them correctly. It's amazing how much time I've spend in the past year on having to correct mistakes in jobs (especially in the financial realm) because people just don't care enough about those jobs to do them right. Bank clerks, IRS clerks, on and on. How can a country function like this?! I sure hope Matchbook is not farming out tech to India...

chemist · 10-03-09, 05:08 PM

Once I emailed them my IP address, I had no problem logging in.