I have registered at Tipico and after I deposited 100eur I got a bonus. I have placed bets and rolled over 602eur. After I requested withdrawal, this was cancelled and the bonus was debited from my account. I think this is just one of many other bookies which are not behaving very politely to their customers. I have fulfilled the T&C!!!
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What country are you from?
There were a lot of users from the UK complaining of the identical thing in this recent thread:
I'd guess you could complain to the LGA, though I doubt it would have much effect. From that thread, it looks like complaints to Tipico directly achieved nothing.Comment -
I am from Slovakia. That´s far away from UK :-( I don´t understand it. I thinks they just see, they are not able to continue to payout the bonus so they just took it away. I think, it´s theftComment -
Unless your country is mentioned above you are not entitled to a bonus according to tipico.Originally posted by Tipico terms
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Yes, but this condition was changed only after I fulfilled the previous terms and conditions. They just gave me the bonus and then took it back. This cannot be made by a reliable bookie. I will avoid them in the future, as they do what they want to do.
The good is the new experience I obtainedComment -
You are all right, but Tipico is a non serious bookie.
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Yes, all the bookies were at the beginning non serious. When something is new you never know, what will happen later. There are always 2 options. It will be the serious bookie or will stay a non serious one.Comment -
I am sending my discussion with them. Really not very surprising, I would say, it made me disappointed. So here you are:
ME: Good evening, I am very disappointed because you have stolen 100eur from my
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> > account. You have changed the terms and conditions. Yes, you have the right to
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> > do that. But it is not possible that this change can affect me, because I got
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> > the bonus when other terms and conditions was valid. The changed terms and
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> > conditions should be valid only for the future and not for the history. Really
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> > very disappointed and will never get back to you. This is the way, how bookies
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> > can lose their customers.
TIPICO:
Dear Ms XXX,
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> we apologize for the very late reply.
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> The withdrawal has been cancelled and the bonus has been debited from your
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> account in relation to the terms and conditions valid at the time of your
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> registration.
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> Tipico reserves the rights to review players account at any time and to revise
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> the granted bonuses according to our Terms and Conditions.
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> Please note the following point of our Terms and Conditions:
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> "Whether or not the bonus is paid is at Tipico's discretion. Customers who use
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> more than one account will not be credited with a bonus. The bonus is intended
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> exclusively for the accounts of amateur players and is only granted to such
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> players accordingly. Professional players and player syndicates, player
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> communities and multiple applications will not be awarded a bonus. The bonus
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> can not be used in connection with other opening offers either. In this
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> respect, Tipico's decision is final and is not negotiable. If there should be
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> any suspicion of one of the conditions of this offer being breached or
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> customers placing bets that guarantee a win no matter the outcome of the bet
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> on account of a paying-in bonus, free bets, improved winning payments or any
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> other special offer, Tipico reserves the right to demand the offer bonus back,
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> correct or cancel bets placed, refuse to make payments and close accounts."
ME: But I am not a professional player. I haven´t broken any of the rules that was
> valid at the time I got the bonus. I think, you haven´t any reason to take the
> bonus away from my account. At sbr, there is a forum, where players are
> stating, that they also lost the bonus. You are liars and I will never get
> back to you, as you are not behaving as a serious bookie which would never
> took the bonus back after the fulfilling of the terms and conditions.
TIPICO: Dear Ms XXX,
Please note the following point in our bonus conditions:
"Tipico's decision is final and is not negotiable."
Thank you for your understanding.
FROM THAT ONE MESSAGE I SEE, HOW TRICKY ONE SPORTSBOOK CAN BE. YAH!Comment
