on 6th of January I signed up on Bettilt and on 14th I made a deposit of 500 euros (with a 500 euros bonus)
after completing the required amount to bet (10x the bonus amount), i made my 1st withdrawal request by bank transfer, which was canceled, according to Bettilt, due to data entry error
i continued to bet and try to withdraw part of my balance, until the account had very low limits, so I stopped placing bets
from that moment I made withdrawal attempts that were all canceled (around 10), always with the indication (by email and/or chat) that the data of my bank account would not be correct, which is not possible since I copied / pasted directly from my bank statement or were typed after strict check
on January 28, my account was blocked / closed, Bettilt claimed the reason is IP duplication, but I don´t have any other account, nor did anyone access my PC and mobile phone for this purpose and I did not use external access (public wireless)
therefore Bettilt either has serious system problems or there is a clear intention to retain the customer's balance
P.S.: i´ve filed a complaint yesterday
David
after completing the required amount to bet (10x the bonus amount), i made my 1st withdrawal request by bank transfer, which was canceled, according to Bettilt, due to data entry error
i continued to bet and try to withdraw part of my balance, until the account had very low limits, so I stopped placing bets
from that moment I made withdrawal attempts that were all canceled (around 10), always with the indication (by email and/or chat) that the data of my bank account would not be correct, which is not possible since I copied / pasted directly from my bank statement or were typed after strict check
on January 28, my account was blocked / closed, Bettilt claimed the reason is IP duplication, but I don´t have any other account, nor did anyone access my PC and mobile phone for this purpose and I did not use external access (public wireless)
therefore Bettilt either has serious system problems or there is a clear intention to retain the customer's balance
P.S.: i´ve filed a complaint yesterday
David
