Hello everyone. Sorry if I chose wrong topic, I am new here. In that case please let me know where to write.
The thing is. Betfair suspended my account in the late 2019. I don't know when exactly, because I had to notifications on closing itself. I can even post my login, it does not matter anymore. Axel555, same is my login here. I had 6070 USD on my account.
Of course I immediately contacted support (it was on Dec 6, 2019), they requested all the docs, which I uploaded into the chat right away. Then I got wonderful answer from them "We're looking into it, it will take weeks and MONTHS to resolve, just wait". And then they just blocked my main email, so I couldn't even reach to support anymore. 2 weeks after I wrote to account security team, and they requested docs again. Okay, sent again, and even more this time. They took it and no reaction followed.
Right now account is closed, I cannot even login. They refuse to return my money, while "investigation in progress" and do not react to my messages, like at all. No clear terms on investigation ent time either. It looks like they just decided to take my money.
Actually I am pretty shocked, because I am their customer since 2009 or 2010. Did not violate any rules, made the bulk of the money on GB horse racing. I had more than 40k there, and then eventually withdrew funds. Last withdrawal was on late summer 2019, 7000 USD.
And I had like NO bets placed in a last year or two, so I couldn't break any rules. Honestly I already said "good bye" to money, I just want people to know about it. I always thought that Betfair is solid and reputable (and they were back in the days), but now they behave like a scambook and support is straight terrible. Account is closed for 40+ days now, with no clear explanation why and without any clear terms to reslove this issue. Like 72 hours.
If you have any suggestions where to complain, please let me know. The sum that was on balance is quite significant to me. It's not like 200-300 bucks, which I could happily forget.
The thing is. Betfair suspended my account in the late 2019. I don't know when exactly, because I had to notifications on closing itself. I can even post my login, it does not matter anymore. Axel555, same is my login here. I had 6070 USD on my account.
Of course I immediately contacted support (it was on Dec 6, 2019), they requested all the docs, which I uploaded into the chat right away. Then I got wonderful answer from them "We're looking into it, it will take weeks and MONTHS to resolve, just wait". And then they just blocked my main email, so I couldn't even reach to support anymore. 2 weeks after I wrote to account security team, and they requested docs again. Okay, sent again, and even more this time. They took it and no reaction followed.
Right now account is closed, I cannot even login. They refuse to return my money, while "investigation in progress" and do not react to my messages, like at all. No clear terms on investigation ent time either. It looks like they just decided to take my money.
Actually I am pretty shocked, because I am their customer since 2009 or 2010. Did not violate any rules, made the bulk of the money on GB horse racing. I had more than 40k there, and then eventually withdrew funds. Last withdrawal was on late summer 2019, 7000 USD.
And I had like NO bets placed in a last year or two, so I couldn't break any rules. Honestly I already said "good bye" to money, I just want people to know about it. I always thought that Betfair is solid and reputable (and they were back in the days), but now they behave like a scambook and support is straight terrible. Account is closed for 40+ days now, with no clear explanation why and without any clear terms to reslove this issue. Like 72 hours.
If you have any suggestions where to complain, please let me know. The sum that was on balance is quite significant to me. It's not like 200-300 bucks, which I could happily forget.
