I sent an email 3 weeks ago asking about a bonus and it took like 5 days to respond by the time it happened bonus had already been passed. I sent another email about the site having technical difficulties and no reply, I sent another about using this card that keeps declined no reply. If you want help from a book look another place this site has turned into a joke.
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Dont email them, just call the 800 #.Originally posted by boyfromtroy
They always answer and are very helpful.Comment -
This. Or I've always had better luck with the online chat.Originally posted by BrickJamesComment -
Lol
Yep email them and get nothingComment -
Agreed on chat.
Had problem w email w them too.
That being said they're still the best I've done business with.Comment -
Why are people so afraid to just call the book? Of course an email is going to take a while to get a reply. Do people not use phones to call anymore? I don't get it.Comment -
You answered your own question.Originally posted by themike78
Yes these young kids these days are afraid to pick up the phone and make a phone call. They would prefer everything done over texts so their little feelings don't get hurtComment -
live chat is pretty good for me. might be a little wait but not too long even during peak hours.Comment -
Okay, fine. That's where chat comes into play. If something is time sensitive, I'm never going to send an email when there are other options available.Originally posted by BrickJamesComment
