Ok so i have this problem with a book. A decently rated book and i do not want to name them as this just happened today. I want to get some imput and go from there maybe they will do the right thing idk.
I deposited for a nice promo at this book. A higher amount then normal closer around $480 or so. I normally use my debit card but they give me a problem so i use Bitcoin with them.
I use that coinbase thing. I am not great at it i have used it a few times . When i went to get it from my bank i noticed CB looked different . So i did not want to make a mistake and called the book up. My rep answered .
I am 99.999 percent i said to him (Because i was looking at i when i did it ) do i send this to the Bitcoin cash? He said yes you got it . He did seem busy though .
So i put the money and sent it there to their link or whatever that is. I called and another guy answered and i told him it was done i sent it to Bitcoin Cash and he said "Whoa -hold on " . I find out that i had actually sent it to the wrong place and i can lose my close to $500 .
He gives me a # to call hoping i can cancel it. They will not my money the entire $480 is gone. I am pissed because i called them and the 1st guy told me yes when i asked him. I called THEM so this would not happen.
So i call back and he says they can do a FP for me. Basically i am out my money. I said yea but it was YOUR guy who told me to do this. He started basically saying they mentioned this to me in the past like i guess it was supposed to be my fault idk.
I said it does not matter i called you asking what to do and i was told to send it there. Listen to the recording you will hear that i said that and he said yes. He said we did listen to it. I said Oh then you heard me say that then. He said no you said nothing about cash. So i pressed a bit and he finally admitted he did not hear it management listened to it . So i said Ok -if i said that i will take full responsibility. If i just said Bitcoin and not Bitcoin cash. I want to hear the recording . Send it in an e-mail or something.
Still nothing. I understand he was just busy and did not listen probably. But that cost me. If i as an agent make a mistake which i do once in awhile and cost my client money - i will pay them what i cost them . It has not happened often but i have reimbursed my clients a couple times $300-$400 .
I hope you guys understand my ramblings sorry if this in confusing. I just do not know what to do.
I deposited for a nice promo at this book. A higher amount then normal closer around $480 or so. I normally use my debit card but they give me a problem so i use Bitcoin with them.
I use that coinbase thing. I am not great at it i have used it a few times . When i went to get it from my bank i noticed CB looked different . So i did not want to make a mistake and called the book up. My rep answered .
I am 99.999 percent i said to him (Because i was looking at i when i did it ) do i send this to the Bitcoin cash? He said yes you got it . He did seem busy though .
So i put the money and sent it there to their link or whatever that is. I called and another guy answered and i told him it was done i sent it to Bitcoin Cash and he said "Whoa -hold on " . I find out that i had actually sent it to the wrong place and i can lose my close to $500 .
He gives me a # to call hoping i can cancel it. They will not my money the entire $480 is gone. I am pissed because i called them and the 1st guy told me yes when i asked him. I called THEM so this would not happen.
So i call back and he says they can do a FP for me. Basically i am out my money. I said yea but it was YOUR guy who told me to do this. He started basically saying they mentioned this to me in the past like i guess it was supposed to be my fault idk.
I said it does not matter i called you asking what to do and i was told to send it there. Listen to the recording you will hear that i said that and he said yes. He said we did listen to it. I said Oh then you heard me say that then. He said no you said nothing about cash. So i pressed a bit and he finally admitted he did not hear it management listened to it . So i said Ok -if i said that i will take full responsibility. If i just said Bitcoin and not Bitcoin cash. I want to hear the recording . Send it in an e-mail or something.
Still nothing. I understand he was just busy and did not listen probably. But that cost me. If i as an agent make a mistake which i do once in awhile and cost my client money - i will pay them what i cost them . It has not happened often but i have reimbursed my clients a couple times $300-$400 .
I hope you guys understand my ramblings sorry if this in confusing. I just do not know what to do.
