SBR complaints procedure

**littlekona** · 08-04-19, 09:33 AM

I got an email verifying my complaint instant(auto) then it was 2 days later an email from a rep that they where working on it

**Bpeng** · 08-04-19, 12:28 PM

Thanks, maybe it was missed, I'll submit it again

**lonnie55** · 08-04-19, 05:09 PM

don't expect too much

>99% of books are a*sholes and won't corporate

**BigOrange** · 08-04-19, 05:13 PM

Check your spam. They usually respond fairly quick but it is vacation time for several staff members right now.

**Mild Mannered** · 08-05-19, 04:49 AM

Originally posted by Bpeng

So this isn't a complaint against SBR but just to know where I stand.

I submitted a complaint against a bookmaker to SBR just under 2 weeks ago and followed it up with 2 more emails but have heard nothing back.

I just would like to know what to expect if anyone has had experience. Should I hear nothing and then be informed of any results? Or do they usually keep people updated? Any input from moderators would also help. Thanks

Similar experience here. I tried OSGA, they responded in a few days, and are actively looking into my issue now.

**Ksherm** · 08-05-19, 06:53 PM

Go on live chat.

**Bpeng** · 08-08-19, 05:14 AM

Live chat gave me an email address to which I wrote and received no reply. I don't understand the point of having a complaints procedure in place if nothing happens. Thanks for the help though

**Optional** · 08-08-19, 05:23 AM

Originally posted by Bpeng

Live chat gave me an email address to which I wrote and received no reply. I don't understand the point of having a complaints procedure in place if nothing happens. Thanks for the help though

Please PM me the basic details of what book and what email you used and I will see what I can do.