Betonline does not pay money from 05/16/19

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  • VladimirDM
    SBR Rookie
    • 05-25-19
    • 20

    #1
    Betonline does not pay money from 05/16/19
    Hello. I have an account in this bookmaker since January 2019. Payouts came tight, but they came. But since May 16, all my requests for payment are canceled after manual review. In support they say about some kind of verification, but no one even requested documents, as in the other bookmakers. On May 30, I wrote a complaint, but no one answered me.The bookmaker has the highest rating A +, at the pinnacle level, but pinnacle does not allow such delays.Please assist.
  • VladimirDM
    SBR Rookie
    • 05-25-19
    • 20

    #2
    A company representative in a personal message asked for the username of the account. Since I can not answer in private messages (I do not have 40 posts on the forum) I will write a login here. B2294492
    B2294492
    Comment
    • Optional
      Administrator
      • 06-10-10
      • 60816

      #3
      You can also submit a sportsbook complaint form to get the details to them; https://www.sportsbookreview.com/sportsbook-complaint/
      .
      Comment
      • jtoler
        BARRELED IN @ SBR!
        • 12-17-13
        • 30967

        #4
        may 16th is national sea monkey day good luck trying to get a payout on a holiday
        Comment
        • the_orangekat
          SBR MVP
          • 12-08-07
          • 1267

          #5
          Never an issue with any withdrawals.
          Comment
          • VladimirDM
            SBR Rookie
            • 05-25-19
            • 20

            #6
            Originally posted by the_orangekat
            Never an issue with any withdrawals.
            until May 16th, history is not visible, there are successful payments, but after one cancellation
            Comment
            • euronet
              SBR Hustler
              • 05-25-18
              • 71

              #7
              Originally posted by the_orangekat
              Never an issue with any withdrawals.
              Me also. But use only BTC as deposit/withdrawal method.
              This guy use Skrill, maybe that can be problem.
              For that payment method they need KYC/AML procedure...
              Comment
              • VladimirDM
                SBR Rookie
                • 05-25-19
                • 20

                #8
                Originally posted by euronet
                Me also. But use only BTC as deposit/withdrawal method.
                This guy use Skrill, maybe that can be problem.
                For that payment method they need KYC/AML procedure...
                I don’t mind going through the KYC procedure, but they don’t request anything, they just unsubscribe about some kind of verification.
                Comment
                • VladimirDM
                  SBR Rookie
                  • 05-25-19
                  • 20

                  #9
                  On June 20, they requested the documents, immediately sent them, but there is no feedback. Already do not respond even in the ticket. Why such a bestial attitude to the bookmaker with the highest rating?
                  Comment
                  • Optional
                    Administrator
                    • 06-10-10
                    • 60816

                    #10
                    Originally posted by VladimirDM
                    On June 20, they requested the documents, immediately sent them, but there is no feedback. Already do not respond even in the ticket. Why such a bestial attitude to the bookmaker with the highest rating?
                    I guess you need to wait a little longer.

                    It's only been one working day since then. Security staff dont always work weekends,
                    .
                    Comment
                    • pabonaparte
                      SBR MVP
                      • 01-21-16
                      • 3566

                      #11
                      Originally posted by jtoler
                      may 16th is national sea monkey day good luck trying to get a payout on a holiday
                      lol
                      Comment
                      • VladimirDM
                        SBR Rookie
                        • 05-25-19
                        • 20

                        #12
                        Originally posted by Optional
                        I guess you need to wait a little longer.

                        It's only been one working day since then. Security staff dont always work weekends,
                        HOORAY! http://prntscr.com/o61e5s
                        Comment
                        • Optional
                          Administrator
                          • 06-10-10
                          • 60816

                          #13
                          Originally posted by VladimirDM
                          Very good.
                          .
                          Comment
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