Hi all,
My bet365 account got hacked and the hacker managed to change the email/phone number associated with the account itself. I have tried and tried again to call bet365 support in the UK, and whenever we seem to be getting somehwere, they say that ' the email address and phone number do not match what we have on system, therefore we can no longer proceed with the security verification'.
While I applaud bet365's stringent security, what happens in a situation like mine? I offered to send them my passport, my ID, my deposits/withdrawals, everything, and they said they cannot proceed unless I give them the email or phone number ( both which were changed by the hacker).
The account still has funds in it and that is what I am trying to retrieve. Anyone have any suggestions on what to do next at this dead-end?
My bet365 account got hacked and the hacker managed to change the email/phone number associated with the account itself. I have tried and tried again to call bet365 support in the UK, and whenever we seem to be getting somehwere, they say that ' the email address and phone number do not match what we have on system, therefore we can no longer proceed with the security verification'.
While I applaud bet365's stringent security, what happens in a situation like mine? I offered to send them my passport, my ID, my deposits/withdrawals, everything, and they said they cannot proceed unless I give them the email or phone number ( both which were changed by the hacker).
The account still has funds in it and that is what I am trying to retrieve. Anyone have any suggestions on what to do next at this dead-end?
