Have played at Bookmaker for nearly a decade now. Diamond member, etc. Haven't hit them big for anything in years. Took about a 6 month break recently and came back to see that all of my parlay payouts are capped - for instance, I used to make 4-5 team underdog parlays for $100-$200 that wound pay in the thousands or tens of thousands easily when they hit.
Now, my "Max Winning" seems to be capped at $1,500 or sometimes $3750 for these bets, which makes them ridiculous to place. BM says they have no clue, they are "investigating" and will get back to me they keep saying. Total nonsense - feel like they are blowing me off. For a book with a great reputation, where I've never had this issue, it seems so weird. Has anyone on SBR experienced anything similar?
Further, can I file a complaint with SBR and have them look into it? Not sure how to do that.
Good luck to everyone.
-NS
Now, my "Max Winning" seems to be capped at $1,500 or sometimes $3750 for these bets, which makes them ridiculous to place. BM says they have no clue, they are "investigating" and will get back to me they keep saying. Total nonsense - feel like they are blowing me off. For a book with a great reputation, where I've never had this issue, it seems so weird. Has anyone on SBR experienced anything similar?
Further, can I file a complaint with SBR and have them look into it? Not sure how to do that.
Good luck to everyone.
-NS
