Zencasino(same as Zetbetting) closed account and conficate winnings
Registered at Zencasino (same as Zenbetting-accidentally wrote Zetbetting in tittle thread, the correct is Zenbetting) and deposited a total of 400 euros.
My account is verified and i didn't took bonus.
Few days after my balance reached 1868 euros. I asked for a partial withdrawal of 800 euros.
Zencasino locked my account for reviewing for 10 next days. Said ok, it is 10 days but i could wait.
Yesterday they sent me an email.
So, Zencasino decided to close account and confiscate winnings cause i violated their T&C. In their email, they don't specify what term i violated. A general statement that i violated their Terms is not accepted. They are not even willing to give more details. According to their email sent '' All requests from you about your account blocking will be ignored.''
I even asked their live chat support why they closed my account. He couldn't provide more information and told me to write to support email.I wrote to support email, my email was ignored. I created a ticketin their site and a minute after i was not even able to log in.
Zencasino, are you serious?? You think you can confiscate my winnings without a proper explanation?? You know very well i violated nothing. I took no bonus, my account is unique, i am not using VPN etc. I know very well your T&C!. If i violated your Terms and Conditions, prove it!
Will give them a few more days before submitting official complaint in case they change their mind. Will update thread obviously. Till then, don't deposit there, doubt you will get paid.
My account is verified and i didn't took bonus.
Few days after my balance reached 1868 euros. I asked for a partial withdrawal of 800 euros.
Zencasino locked my account for reviewing for 10 next days. Said ok, it is 10 days but i could wait.
Yesterday they sent me an email.
So, Zencasino decided to close account and confiscate winnings cause i violated their T&C. In their email, they don't specify what term i violated. A general statement that i violated their Terms is not accepted. They are not even willing to give more details. According to their email sent '' All requests from you about your account blocking will be ignored.''
I even asked their live chat support why they closed my account. He couldn't provide more information and told me to write to support email.I wrote to support email, my email was ignored. I created a ticketin their site and a minute after i was not even able to log in.
Zencasino, are you serious?? You think you can confiscate my winnings without a proper explanation?? You know very well i violated nothing. I took no bonus, my account is unique, i am not using VPN etc. I know very well your T&C!. If i violated your Terms and Conditions, prove it!
Will give them a few more days before submitting official complaint in case they change their mind. Will update thread obviously. Till then, don't deposit there, doubt you will get paid.
