Hi.
Guts.com had an offer a few weeks ago:
"Now you can get a live odds bonus of 1200 NOK, if you lose more than 1000 NOK on a pre match bet or a live bet"... "To qualify for the offer you have to accumulate the following" ... "3000 NOK or more" equals 1200 in bonus. "If you qualify you'll be credited the bonus before 17:00, 14. january 2019.
Because of the promotion I did deposit 3000 NOK ($352). I played it all on one football match that weekend. I lost. According to the rules I was entitled to receive 1200 NOK (141) in bonus.
On the 14th of January I didn't receive anything. I contacted live chat, and they said that it should be paid out soon. I was then told to contact them by e-mail. After a week or so I received an e-mail saying that I wasn't paid because I was not "eligible" to do so, even though it showed up on the promotions page when I was logged in.
After e-mails back and forth they now claim that I didn't get the bonus because I was bonus restricted. I have never heard that before. I registered on Guts 1 month ago, and I have only played a few bets there. I have not been informed at all that I can't play or register in their bonus promotions.
Can they do anything they want? In the terms of the bonus it says that Guts can change, remove or deny bonuse at anytime.
Can they do anything they want? I did only deposit 3000 NOK ($352) only to take part in their promotion. It was stated that I would receive $141 in compensation if I lost my bet, and I did.
Is there anything I can do?
Guts.com had an offer a few weeks ago:
"Now you can get a live odds bonus of 1200 NOK, if you lose more than 1000 NOK on a pre match bet or a live bet"... "To qualify for the offer you have to accumulate the following" ... "3000 NOK or more" equals 1200 in bonus. "If you qualify you'll be credited the bonus before 17:00, 14. january 2019.
Because of the promotion I did deposit 3000 NOK ($352). I played it all on one football match that weekend. I lost. According to the rules I was entitled to receive 1200 NOK (141) in bonus.
On the 14th of January I didn't receive anything. I contacted live chat, and they said that it should be paid out soon. I was then told to contact them by e-mail. After a week or so I received an e-mail saying that I wasn't paid because I was not "eligible" to do so, even though it showed up on the promotions page when I was logged in.
After e-mails back and forth they now claim that I didn't get the bonus because I was bonus restricted. I have never heard that before. I registered on Guts 1 month ago, and I have only played a few bets there. I have not been informed at all that I can't play or register in their bonus promotions.
Can they do anything they want? In the terms of the bonus it says that Guts can change, remove or deny bonuse at anytime.
Can they do anything they want? I did only deposit 3000 NOK ($352) only to take part in their promotion. It was stated that I would receive $141 in compensation if I lost my bet, and I did.
Is there anything I can do?