Justbet.cx $36,038 (Update Added)

[eritas2]

Edit by SBR Admin:

eritas2,
Thanks for sharing. To clarify a few points, your balance is not in dispute. The confusion was your account had been identified as not being bonus eligible, but as you were credited the bonus and subsequently put in sufficient play to clear rollover you will be paid in full. You would need to submit your ID documents before payment can be released. We've sent you an email with more details.

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I opened an account with justbet.cx about a month ago. I made 5 $500 deposits over the course of 2 weeks with a 100% 80x rollover match for their bonus casino. On the 5th deposit I hit a royal flush for $20,000 in their bonus casino. After clearing the bonus I put in $500,000-$600,000 in additional action on their regular casino blackjack and some sports action winning a further ~$16,000 for a total balance of $36,038. I went to submit a cashout on Friday and it was denied and my entire balance was confiscated because I had previously had accounts with 2 other "related" sites bookmaker and galaxysports.

They offered to refund my original deposits of $2,500 and asked me to take my business elsewhere.This was a new account on justbet. Apparently having accounts at bookmaker and galaxy made me ineligible for this offer. I had won close to $50k on NBA and Blackjack throughout the NBA playoffs on these bookmaker and galaxy. I had never hit a royal flush in the bonus casino on any other of their "family" of sites so I was pretty excited with the win. Surprised as I checked to see they were an A book here before depositing. Beware playing with them. Was on an insane heater but didn't do anything wrong. Apparently if you win too much they will seize it...beware...

[eritas2]

Justbet.cx stole $36,038 from me

Posted this in "players talk" but posting this here as well

I opened an account with justbet.cx

about a month ago. I made 5 $500 deposits over the course of 2 weeks with a 100% 80x rollover match for their bonus casino. On the 5th deposit I hit a royal flush for $20,000 in their bonus casino. After clearing the bonus I put in $500,000-$600,000 in additional action on their regular casino blackjack and some sports action winning a further ~$16,000 for a total balance of $36,038. I went to submit a cashout on Friday and it was denied and my entire balance was confiscated because I had previously had accounts with 2 other "related" sites bookmaker and galaxysports.

They offered to refund my original deposits of $2,500 and asked me to take my business elsewhere.This was a new account on justbet. Apparently having accounts at bookmaker and galaxy made me ineligible for this offer. I had won close to $50k on NBA and Blackjack throughout the NBA playoffs on these bookmaker and galaxy. I had never hit a royal flush in the bonus casino on any other of their "family" of sites so I was pretty excited with the win. Surprised as I checked to see they were an A book here before depositing. Beware playing with them. Was on an insane heater but didn't do anything wrong. Apparently if you win too much they will seize it...beware...

[19th Hole]

[JoeCool20]

Wow. Amazing how they don't tell you these things until AFTER you win!

If you lost all those deposits, then they'd have never said a word. Then if you kept depositing, and you ever finally won, this is what they would have done to you.

Damn devil sportsbooks!

[bonzaii]

Need to see actual emails from them.

[eritas2]

Chat Transcript

Info: Thank you for choosing to chat with us. An agent will be with you shortly. Info: You are now chatting with Jerry. Jerry: Welcome to our Live Chat Department. My name is Jerry. How may I be of assistance? Jerry: Hello xxxxxxxx! JB152608: Hello- my account number is JB152608. I just got an e-mail that a recent payout request had an issue and to contact customer service JB152608: Hi Jerry Jerry: I see, let me go ahead and check on that! Jerry: Will you please confirm your 6-digit PIN code? JB152608: xxxxxx Jerry: Thank you! I appreciate it. Jerry: Are you able to hold while I check on that for you? JB152608: sure, thanks Jerry: According the notes in your account you need to contact casino department allow me to transfer you over. JB152608: ok thank you Info: Please wait while your chat is transferred to the appropriate group. Info: You are now chatting with Casino. JB152608: Hello Casino: good day sir JB152608: Hi- my account is JB152608, was transferred over about an issue with payout Casino: Mr xxxxxx- my name is Randy -- i run the casino operations here JB152608: Hi Randy Casino: Mr xxxxxx- you have two other accounts that were created amongst our family of brands... Casino: 2 too many actually... Casino: We offer bonuses in our casino for recreational play ONLY... Casino: for new accounts.... JB152608: What do you mean? I thought these were separate sites using same leased out software JB152608: I've never won anything on a bonus on any site hit royal flush first time on here last week Casino: you've been fortunate enough to earn off the other two accounts a handsome amount-- won mainly from bonuses we have provided.... JB152608: I'm down 6 figures online this year, never won anything in bonus on other sites won almost all on blackjack in your main casino JB152608: put in 500k in Blackjack action in last like 3 or 4 days here lol Casino: we unfortunately didn't recognize the multiple accounts until recently.... you've won a signficant amount from bonus funds we provided.... JB152608: i agree I'm on a heater JB152608: i have just 1 justbet account JB152608: so how am I able to cashout then? Casino: however, this account i'm willing to provide your original deposits amounts back to you... Casino: some $2500 JB152608: what about the $500k in action I put in JB152608: at BJ and won 15k having nothing to do with your bonus JB152608: It says for new accounts, this is a new account Casino: funded by our bonus Casino: correct JB152608: i';ve never won anything in your bonus casino before. Casino: you opened 2 new accounts to take advantage of the bonus.... JB152608: Anything I've ever won on any accounts that share your software has been lost back and any wins were on blackjack Casino: i understand but we don't allow that here.... JB152608: this is my only account with this webstie JB152608: You guys have the same software as other websites like 5dimes JB152608: It's a different website. Bonus casino seems like a scam to me. Casino: clearly, you are seeking bonuses.... JB152608: Never hit anything on it. ALso I've been triple fisting $250s in your BJ casino all week JB152608: I'm seeking ACTION Casino: and we offer those for recreational play ONLY JB152608: is playing $250 BJs x 3 all week for 500k in action not recreational lol JB152608: just having fun here Randy Casino: i understand JB152608: How can you steal 35k in winnings. Casino: you're having fun with a bankroll we provided you Casino: that falls under bonus abuse JB152608: winning is bonus abuse? Casino: and we do our best to provide opportunities to recreational players.... JB152608: how is someone who does 500k in blackajck recreational JB152608: not recreational lol JB152608: you would probably make it all back and then some Casino: clearly, you are a smart player... JB152608: I have just 1 justbet account Casino: some might even say "sharp" when it comes to identifying bonus opportunities.... JB152608: what accounts are you seeing connected. Casino: i'm certain you could tell me that information JB152608: Where does it say you can't have different accounts on different sties Casino: 1) Bonuses are offered to players only once per transaction (with a maximum of 3 to 10 bonuses per day depending on the player level). Multiple requests will be viewed as promotional abuse and will automatically void all winnings and the account will be banned from the bonus program. JB152608: I had 5 bonuses on this account over the course of 2 weeks Casino: 2) The Casino Department reserves the right to alter the Terms and Conditions of its promotions at any time. The player is responsible for consulting the website at least once every three months. The player accepts and agrees to abide by both the terms and conditions of this agreement, as amended from time to time, and the rules of the casino games. JB152608: it says it offers up to 10 per day JB152608: account hasn't been open 3 months...c'mon. JB152608: I have screenshots of hitting first ever royal flush on your bonus casino Casino: 11) All bonuses are for recreational players only and inactive players in the Cash Casino can’t be included in the Casino Bonus Program. JB152608: I am a recreational player. Someone trying to make money doesn't put in half a million in BJ action Casino: 14) The Casino Department reserves the right to audit all withdrawal requests before processing. 15) ALL Management decisions are final. JB152608: how do you keep your A+ rating like this Casino: 15) ALL Management decisions are final. Casino: from your galaxy account you were paid 25k... JB152608: yea won on BLACKJACK recreationally Casino: from your bookmaker 48K JB152608: yes. JB152608: Max Betting blackjacl. JB152608: if your max bets were higher I would be busto JB152608: Also there are no disclaimers they are even connected. Appears to be same software JB152608: As on other sites Casino: you understand very clearly what was being offered, and in this case you landed on my desk and classified as bonus abuser.... JB152608: no bonus is worth not getting paid out if I knew this was a problem would have stayed on just 1 site JB152608: I don't see how you can justify confiscating 35k though Casino: in this case, i'm fine with returning your original deposit amounts for your justbet account-- while closing the other two accounts. we can allow one account open in your case. Casino: you've gotten paid handsomely from the other two accounts... JB152608: I'd be happy to keep this balance on here with like a 1 million rollover or something JB152608: yes I got LUCKY and won JB152608: it is ridiculous to win almost 200 bets at $250/hand JB152608: if I lost on the other accounts, this wouldn't be an issue huh JB152608: even if I had gotten the same bonus JB152608: 1 simple question, where does it say all 3 are the same site? Casino: you collected the same exact bonus in all three accounts.... Casino: specifically coming in with bitcoin.... JB152608: those bonuses are worth $0 99% of time and then hit royal flush one time JB152608: what's wrong with using bitcoin btw. I would think you would prefer it Casino: there is nothing wrong with using bitcoin, in fact... Casino: it is a great methodology for you you and us.... JB152608: ok well you were saying it like it's a bad thing. Casino: it is not Casino: that wasn't the intended message-- but there is a clear pattern within all 3 accounts.... JB152608: of getting lucky JB152608: lol Casino: i am sure you can appreciate we manage thousands of players.... JB152608: of course. Casino: we take fraud and bonus abuse very seriously... JB152608: Look at my playing history. I'm not a professional. This is the luckiest run of my life JB152608: I bet 15k on an NBA game -110 JB152608: on bookmaker JB152608: is that something someone who is grinding out some 1% bonus JB152608: I consider stealing 35k from a lucky customer fraud. I haven't won anything from your bonuses on your other sites. I occasionally got some freeplay but was always losing Casino: i can appreciate that.... Casino: but, we are a sports first operation.... Casino: you didn't come to us for sports to begin.... Casino: that is very clear, and should have been identified from the start.... JB152608: I'm down 6 figures+ on another A+ book JB152608: I'm not a bad customer. JB152608: I actually do play more sports than casino. Casino: i'm willing to keep you as a customer... JB152608: Just happened to get lucky on here. Casino: but not under the current scenario JB152608: Then you can't confiscate 35k JB152608: no chance in hell I'd ever put another cnet on here and would raise hell on whatever forums I can find for complaints JB152608: THere has to be something that can be done other than refunding less than 10% of the balance Casino: between the two previous accounts and the bonuses we provided you, we essentially bankrolled you.... JB152608: running hot at blackjack bankrolled me Casino: you were playing with house money JB152608: Put a big rollover on sports on my account or something. JB152608: I'd be happy to play here since I have been lucky with you. JB152608: You shouldn't offer bonuses you don't intend to keep JB152608: and confiscating 15k in winnings unrelated on top is bogus Info: The chat transcript will be sent to:xxxxxxx at the end of your chat. Casino: we intend those bonuses for recreational players-- anyone deemed as abusing said bonuses will be considered... JB152608: how am I not a recreational player? I'm down gambling online JB152608: No one can make a living gambling online Casino: and in this case, and considering the pattern of behavior to open new accounts while we continue to offer you a scaled down bonus.... JB152608: I make 6 figures at my day job and lose prob 20k/year online Casino: you furthered the situation by continuing to open new accounts... JB152608: down over 100k in last 5 years JB152608: its for fun Casino: i understand JB152608: i didn't know I was doing anythign wrong Casino: and you've been playing with fun money since opening the first two accounts.... JB152608: I thought the bonus was meant for new accounts JB152608: Thi si s a new account. I thought this site was likely owned by someone else sharing platform Casino: your device and ip should have been considered but wasn't until now... JB152608: I'm not trying to hide anything. I' Casino: i think you're more savvy than that.... JB152608: Ive used same device, same email Casino: yes Casino: unfortunately, we've identified it now.... JB152608: That could easily be masked if ti were thought to be a problem. If i were a "professional" Casino: then clearly you are more savvy than most.... Casino: this is why we're having this conversation now Casino: i will return your deposit amounts to you-- and allow one account to be open -- the choice is yours which account. JB152608: You should at least allow winnings above any "bonus" won to be on this account. JB152608: that's complete BS Casino: we can move things forward from there... or, i can shut down all the accounts and cordially ask you to play somewhere else... JB152608: Can you confiscate 20k bonus win and keep the account open? JB152608: Randy, it's really not fair to confiscate anything above that amount even with your logic JB152608: Which is clearly flawed and fraudulent JB152608: I'll make a deal with you, you do that I won't raise complaints on this anywhere. And you will keep my lucrative business on here Casino: confiscate is your word--- you never should have received the multitude of bonuses in the first place.... JB152608: ok, but you have to have some responsibility for offering it in the first place on a NEW account where it doesn't even say these sites have the same ownership group anywhere Casino: you seem to be more in tune to a gaming society than most, and it isn't hard to figure out --- i suppose you have visited a forum or two.... JB152608: I can get why you would rather have 14k rather than a complaint filed that no one will probably even read JB152608: but just thinking you would want to do right by the customer somewhat Casino: i think you releasing some 70k from two distinguished accounts... is doing you right? Casino: and then, you open a third account.... Casino: you knew what you were doing JB152608: I've been gambling online for 15 years and I've never won anything before this run Casino: i get it JB152608: I'm still down so much on here Casino: so, we honored multiple payouts from your 2 other accounts (even when we shouldn't have) Casino: this conversation should have been had after you opened account number 2.... Casino: that was our mistake Casino: the choice is yours-- we can maintain one account open JB152608: well you aren't giving me a choice really JB152608: stealing 35k from me JB152608: I guess I have to accept a refund of deposits on this account then JB152608: keep this open and close other accounts. I do think what you are doing is fraud though JB152608: But that's the risk of betting online. my wife is going to kill me. told me it was a scam for years Casino: fraud is abusing a recreational offer on multiple accounts.... JB152608: I have 1 account on just bet Casino: you are 70k up in doing so.... JB152608: there was nothing to indicate it was same ownership group JB152608: 5dimes.eu has the same software that is where I am down 100k+ JB152608: they are a different ownership group but use same software for a lot of their game Casino: "15 years gambling online" --- you are smarter than that Casino: you knew where to find the bonuses.... Casino: cashed out from one account Casino: cashed out from the second account JB152608: i went to sbrforum website JB152608: and looked up all A+ books to play at Casino: i understand where you might feel frustrated, but c'mon xxxx.... Casino: you knew what you were doing... in response to us scaling down your bonus offering Casino: we didn't take away bonuses... JB152608: how were you scaling down bonus offering Casino: you cashed out from two separate accounts.... and opened a 3rd JB152608: theses same bonuses are avialable on all accounts JB152608: even after cashing out JB152608: they aren't even worth much and then to use a highly unlikely event to confiscate Casino: the event is this : you opened a third account to take advantage of a new player bonus JB152608: It is a separate account Randy JB152608: you should have some disclaimer on there JB152608: that this is related to other sites JB152608: Otherwise I just thought it was another A+ book with same software type Casino: so, you have accounts at multiple books? JB152608: yes Casino: but you prefer casino Casino: ? JB152608: I play casino and sports Casino: casino is primary, correct? JB152608: A mix between both JB152608: I've probably bet more sports over the years Casino: but, primarily casino JB152608: but its probably close JB152608: been playing a ton of casino due to blackjack heater Casino: if all 3 brands, not including your multiple other outs, have the same casino.... JB152608: yea Casino: then, why bother changing? Casino: or opening a new account at essentially the same casino....? JB152608: customer service or promotions can be different JB152608: been trying out lots of different books JB152608: done with 5dimes.eu JB152608: don't want to play there anymore Casino: you don't want to play there anymore? Casino: or they don't want you there anymore? Casino: i can speak for them.... Casino: but, what i can tell you is our casino offers a fair game... JB152608: Accept you get mugged on the way to the cage JB152608: except* Casino: and fair bonuses to players that don't abuse the system JB152608: THis was a new account. Casino: surely it was..... JB152608: I lost $2k on here before hitting anything Casino: your 3rd new account JB152608: this is my only justbet account Casino: to take advantage of new player bonuses JB152608: I was trying out a bunch of new sportsbooks JB152608: not just your websites other ones like bovada and intertops Casino: you were trying out the SAME Casino though JB152608: I was moving from my primary of 5dimes that I had been at for years JB152608: I was just trying them all out Casino: look, its obvious you knew what you were doing.... Casino: you are a gamer.... JB152608: more like a donkey JB152608: these same bonuses are available on my other accounts JB152608: i legit was just trying to open accounts with a bunch of sites and look for the best book to play on going forward JB152608: this is the first time I've won anything on any of the bonuses JB152608: all other wins are from regular casino and sports Casino: thats just not true JB152608: the value of getting all the bonuses from the sites is probably under 1k cumulatively JB152608: yes it is go back and look JB152608: the cumulative value of all these bonuses in what they are actually worth JB152608: is minimal JB152608: I got lucky and hit a royal flush JB152608: even getting what 15 total bonuses on 3 accounts JB152608: probably worth less than $1k JB152608: I've generated more revenue for you by betting 500k in blackjack over teh weekend here JB152608: with a house edge of 1%, that is $5k theoretically for you JB152608: and because I happened to get lucky and win JB152608: now I'm an abuser Casino: xxxxx- the more we talk the more revealing this is.... JB152608: revealing what? JB152608: that you are scamming me Casino: or vice versa Casino: look, you got us Casino: you took advantage of our new account offering.... JB152608: yea, an offer on a new account. JB152608: which my account was new. Casino: but now those accounts are being analyzed.... Casino: you know exactly what you were doing.... JB152608: don't you want me doing that? JB152608: isn't that why you offer it? JB152608: to entice people like me who lose 20k/year JB152608: I don't get it Casino: and pretending to be oblivious to all, but in fact you know exactly how it works.... JB152608: what do you mean being analyzed JB152608: you will see some expert doubling downs on 12 vs a 7 for $250 JB152608: very expert Casino: actually, i'm going to politefully decline your business... Casino: and ask you to choose another place.... JB152608: ok. JB152608: That's fine, you can't expect me to play here anymore anyway really Casino: then we agree Casino: i'll expedite your original deposit amounts... Casino: and close your multiple accounts JB152608: ok. JB152608: I'd be OK keeping this account open. Maybe I will do a $500 to win 35k chaser Casino: i'm not okay with it though.... JB152608: ok. Casino: so, let's just move on JB152608: you understand I have to make posts and reviews on this right Casino: doesn't sound so novice anymore does it? JB152608: you are acting like casino games are a game of skill JB152608: it's luck Casino: you are hardly what anyone would deem a recreational player.... JB152608: because I bet too much and generally lose too much Casino: am certain the multitude of casinos & sportsbooks could provide a testimonial to that.... Casino: no Casino: you seek opportunities.... Casino: and edge Casino: we provided you that and you took advantage.... JB152608: I disagree, but clearly we aren't getting anywhere Casino: agreed JB152608: don't want to waste either of our times Casino: so, lets just agree to disagree and move on.... Casino: we will ship your original deposits to you JB152608: would you like a BTC address Casino: in the meantime, your accounts will be closed JB152608: or do you have that on file Casino: i'll speak with the powers-that-be the proper method of payout.... JB152608: Is there someone else who is in charge I can talk to JB152608: Hi Randy- are you still there? JB152608: i'll be back in a minute Casino: i'm here now.... JB152608: ok, I have to go do my non-recreational work. please keep me updated. Casino: sure Casino: have you provided documentation on file for payout? JB152608: yes Casino: kyc stuff JB152608: kyc? Casino: id, billing address, etc JB152608: yes Casino: ok i'll verify will our accounting department.... Casino: as long as all of that is there, i can get everything processed.... JB152608: ok see ya Casino: see ya

[eritas2]

Chat Transcript

Info: Thank you for choosing to chat with us. An agent will be with you shortly. Info: You are now chatting with Jerry. Jerry: Welcome to our Live Chat Department. My name is Jerry. How may I be of assistance? Jerry: Hello xxxxxxxx! JB152608: Hello- my account number is JB152608. I just got an e-mail that a recent payout request had an issue and to contact customer service JB152608: Hi Jerry Jerry: I see, let me go ahead and check on that! Jerry: Will you please confirm your 6-digit PIN code? JB152608: xxxxxx Jerry: Thank you! I appreciate it. Jerry: Are you able to hold while I check on that for you? JB152608: sure, thanks Jerry: According the notes in your account you need to contact casino department allow me to transfer you over. JB152608: ok thank you Info: Please wait while your chat is transferred to the appropriate group. Info: You are now chatting with Casino. JB152608: Hello Casino: good day sir JB152608: Hi- my account is JB152608, was transferred over about an issue with payout Casino: Mr xxxxxx- my name is Randy -- i run the casino operations here JB152608: Hi Randy Casino: Mr xxxxxx- you have two other accounts that were created amongst our family of brands... Casino: 2 too many actually... Casino: We offer bonuses in our casino for recreational play ONLY... Casino: for new accounts.... JB152608: What do you mean? I thought these were separate sites using same leased out software JB152608: I've never won anything on a bonus on any site hit royal flush first time on here last week Casino: you've been fortunate enough to earn off the other two accounts a handsome amount-- won mainly from bonuses we have provided.... JB152608: I'm down 6 figures online this year, never won anything in bonus on other sites won almost all on blackjack in your main casino JB152608: put in 500k in Blackjack action in last like 3 or 4 days here lol Casino: we unfortunately didn't recognize the multiple accounts until recently.... you've won a signficant amount from bonus funds we provided.... JB152608: i agree I'm on a heater JB152608: i have just 1 justbet account JB152608: so how am I able to cashout then? Casino: however, this account i'm willing to provide your original deposits amounts back to you... Casino: some $2500 JB152608: what about the $500k in action I put in JB152608: at BJ and won 15k having nothing to do with your bonus JB152608: It says for new accounts, this is a new account Casino: funded by our bonus Casino: correct JB152608: i';ve never won anything in your bonus casino before. Casino: you opened 2 new accounts to take advantage of the bonus.... JB152608: Anything I've ever won on any accounts that share your software has been lost back and any wins were on blackjack Casino: i understand but we don't allow that here.... JB152608: this is my only account with this webstie JB152608: You guys have the same software as other websites like 5dimes JB152608: It's a different website. Bonus casino seems like a scam to me. Casino: clearly, you are seeking bonuses.... JB152608: Never hit anything on it. ALso I've been triple fisting $250s in your BJ casino all week JB152608: I'm seeking ACTION Casino: and we offer those for recreational play ONLY JB152608: is playing $250 BJs x 3 all week for 500k in action not recreational lol JB152608: just having fun here Randy Casino: i understand JB152608: How can you steal 35k in winnings. Casino: you're having fun with a bankroll we provided you Casino: that falls under bonus abuse JB152608: winning is bonus abuse? Casino: and we do our best to provide opportunities to recreational players.... JB152608: how is someone who does 500k in blackajck recreational JB152608: not recreational lol JB152608: you would probably make it all back and then some Casino: clearly, you are a smart player... JB152608: I have just 1 justbet account Casino: some might even say "sharp" when it comes to identifying bonus opportunities.... JB152608: what accounts are you seeing connected. Casino: i'm certain you could tell me that information JB152608: Where does it say you can't have different accounts on different sties Casino: 1) Bonuses are offered to players only once per transaction (with a maximum of 3 to 10 bonuses per day depending on the player level). Multiple requests will be viewed as promotional abuse and will automatically void all winnings and the account will be banned from the bonus program. JB152608: I had 5 bonuses on this account over the course of 2 weeks Casino: 2) The Casino Department reserves the right to alter the Terms and Conditions of its promotions at any time. The player is responsible for consulting the website at least once every three months. The player accepts and agrees to abide by both the terms and conditions of this agreement, as amended from time to time, and the rules of the casino games. JB152608: it says it offers up to 10 per day JB152608: account hasn't been open 3 months...c'mon. JB152608: I have screenshots of hitting first ever royal flush on your bonus casino Casino: 11) All bonuses are for recreational players only and inactive players in the Cash Casino can’t be included in the Casino Bonus Program. JB152608: I am a recreational player. Someone trying to make money doesn't put in half a million in BJ action Casino: 14) The Casino Department reserves the right to audit all withdrawal requests before processing. 15) ALL Management decisions are final. JB152608: how do you keep your A+ rating like this Casino: 15) ALL Management decisions are final. Casino: from your galaxy account you were paid 25k... JB152608: yea won on BLACKJACK recreationally Casino: from your bookmaker 48K JB152608: yes. JB152608: Max Betting blackjacl. JB152608: if your max bets were higher I would be busto JB152608: Also there are no disclaimers they are even connected. Appears to be same software JB152608: As on other sites Casino: you understand very clearly what was being offered, and in this case you landed on my desk and classified as bonus abuser.... JB152608: no bonus is worth not getting paid out if I knew this was a problem would have stayed on just 1 site JB152608: I don't see how you can justify confiscating 35k though Casino: in this case, i'm fine with returning your original deposit amounts for your justbet account-- while closing the other two accounts. we can allow one account open in your case. Casino: you've gotten paid handsomely from the other two accounts... JB152608: I'd be happy to keep this balance on here with like a 1 million rollover or something JB152608: yes I got LUCKY and won JB152608: it is ridiculous to win almost 200 bets at $250/hand JB152608: if I lost on the other accounts, this wouldn't be an issue huh JB152608: even if I had gotten the same bonus JB152608: 1 simple question, where does it say all 3 are the same site? Casino: you collected the same exact bonus in all three accounts.... Casino: specifically coming in with bitcoin.... JB152608: those bonuses are worth $0 99% of time and then hit royal flush one time JB152608: what's wrong with using bitcoin btw. I would think you would prefer it Casino: there is nothing wrong with using bitcoin, in fact... Casino: it is a great methodology for you you and us.... JB152608: ok well you were saying it like it's a bad thing. Casino: it is not Casino: that wasn't the intended message-- but there is a clear pattern within all 3 accounts.... JB152608: of getting lucky JB152608: lol Casino: i am sure you can appreciate we manage thousands of players.... JB152608: of course. Casino: we take fraud and bonus abuse very seriously... JB152608: Look at my playing history. I'm not a professional. This is the luckiest run of my life JB152608: I bet 15k on an NBA game -110 JB152608: on bookmaker JB152608: is that something someone who is grinding out some 1% bonus JB152608: I consider stealing 35k from a lucky customer fraud. I haven't won anything from your bonuses on your other sites. I occasionally got some freeplay but was always losing Casino: i can appreciate that.... Casino: but, we are a sports first operation.... Casino: you didn't come to us for sports to begin.... Casino: that is very clear, and should have been identified from the start.... JB152608: I'm down 6 figures+ on another A+ book JB152608: I'm not a bad customer. JB152608: I actually do play more sports than casino. Casino: i'm willing to keep you as a customer... JB152608: Just happened to get lucky on here. Casino: but not under the current scenario JB152608: Then you can't confiscate 35k JB152608: no chance in hell I'd ever put another cnet on here and would raise hell on whatever forums I can find for complaints JB152608: THere has to be something that can be done other than refunding less than 10% of the balance Casino: between the two previous accounts and the bonuses we provided you, we essentially bankrolled you.... JB152608: running hot at blackjack bankrolled me Casino: you were playing with house money JB152608: Put a big rollover on sports on my account or something. JB152608: I'd be happy to play here since I have been lucky with you. JB152608: You shouldn't offer bonuses you don't intend to keep JB152608: and confiscating 15k in winnings unrelated on top is bogus Info: The chat transcript will be sent to:xxxxxxx at the end of your chat. Casino: we intend those bonuses for recreational players-- anyone deemed as abusing said bonuses will be considered... JB152608: how am I not a recreational player? I'm down gambling online JB152608: No one can make a living gambling online Casino: and in this case, and considering the pattern of behavior to open new accounts while we continue to offer you a scaled down bonus.... JB152608: I make 6 figures at my day job and lose prob 20k/year online Casino: you furthered the situation by continuing to open new accounts... JB152608: down over 100k in last 5 years JB152608: its for fun Casino: i understand JB152608: i didn't know I was doing anythign wrong Casino: and you've been playing with fun money since opening the first two accounts.... JB152608: I thought the bonus was meant for new accounts JB152608: Thi si s a new account. I thought this site was likely owned by someone else sharing platform Casino: your device and ip should have been considered but wasn't until now... JB152608: I'm not trying to hide anything. I' Casino: i think you're more savvy than that.... JB152608: Ive used same device, same email Casino: yes Casino: unfortunately, we've identified it now.... JB152608: That could easily be masked if ti were thought to be a problem. If i were a "professional" Casino: then clearly you are more savvy than most.... Casino: this is why we're having this conversation now Casino: i will return your deposit amounts to you-- and allow one account to be open -- the choice is yours which account. JB152608: You should at least allow winnings above any "bonus" won to be on this account. JB152608: that's complete BS Casino: we can move things forward from there... or, i can shut down all the accounts and cordially ask you to play somewhere else... JB152608: Can you confiscate 20k bonus win and keep the account open? JB152608: Randy, it's really not fair to confiscate anything above that amount even with your logic JB152608: Which is clearly flawed and fraudulent JB152608: I'll make a deal with you, you do that I won't raise complaints on this anywhere. And you will keep my lucrative business on here Casino: confiscate is your word--- you never should have received the multitude of bonuses in the first place.... JB152608: ok, but you have to have some responsibility for offering it in the first place on a NEW account where it doesn't even say these sites have the same ownership group anywhere Casino: you seem to be more in tune to a gaming society than most, and it isn't hard to figure out --- i suppose you have visited a forum or two.... JB152608: I can get why you would rather have 14k rather than a complaint filed that no one will probably even read JB152608: but just thinking you would want to do right by the customer somewhat Casino: i think you releasing some 70k from two distinguished accounts... is doing you right? Casino: and then, you open a third account.... Casino: you knew what you were doing JB152608: I've been gambling online for 15 years and I've never won anything before this run Casino: i get it JB152608: I'm still down so much on here Casino: so, we honored multiple payouts from your 2 other accounts (even when we shouldn't have) Casino: this conversation should have been had after you opened account number 2.... Casino: that was our mistake Casino: the choice is yours-- we can maintain one account open JB152608: well you aren't giving me a choice really JB152608: stealing 35k from me JB152608: I guess I have to accept a refund of deposits on this account then JB152608: keep this open and close other accounts. I do think what you are doing is fraud though JB152608: But that's the risk of betting online. my wife is going to kill me. told me it was a scam for years Casino: fraud is abusing a recreational offer on multiple accounts.... JB152608: I have 1 account on just bet Casino: you are 70k up in doing so.... JB152608: there was nothing to indicate it was same ownership group JB152608: 5dimes.eu has the same software that is where I am down 100k+ JB152608: they are a different ownership group but use same software for a lot of their game Casino: "15 years gambling online" --- you are smarter than that Casino: you knew where to find the bonuses.... Casino: cashed out from one account Casino: cashed out from the second account JB152608: i went to sbrforum website JB152608: and looked up all A+ books to play at Casino: i understand where you might feel frustrated, but c'mon xxxx.... Casino: you knew what you were doing... in response to us scaling down your bonus offering Casino: we didn't take away bonuses... JB152608: how were you scaling down bonus offering Casino: you cashed out from two separate accounts.... and opened a 3rd JB152608: theses same bonuses are avialable on all accounts JB152608: even after cashing out JB152608: they aren't even worth much and then to use a highly unlikely event to confiscate Casino: the event is this : you opened a third account to take advantage of a new player bonus JB152608: It is a separate account Randy JB152608: you should have some disclaimer on there JB152608: that this is related to other sites JB152608: Otherwise I just thought it was another A+ book with same software type Casino: so, you have accounts at multiple books? JB152608: yes Casino: but you prefer casino Casino: ? JB152608: I play casino and sports Casino: casino is primary, correct? JB152608: A mix between both JB152608: I've probably bet more sports over the years Casino: but, primarily casino JB152608: but its probably close JB152608: been playing a ton of casino due to blackjack heater Casino: if all 3 brands, not including your multiple other outs, have the same casino.... JB152608: yea Casino: then, why bother changing? Casino: or opening a new account at essentially the same casino....? JB152608: customer service or promotions can be different JB152608: been trying out lots of different books JB152608: done with 5dimes.eu JB152608: don't want to play there anymore Casino: you don't want to play there anymore? Casino: or they don't want you there anymore? Casino: i can speak for them.... Casino: but, what i can tell you is our casino offers a fair game... JB152608: Accept you get mugged on the way to the cage JB152608: except* Casino: and fair bonuses to players that don't abuse the system JB152608: THis was a new account. Casino: surely it was..... JB152608: I lost $2k on here before hitting anything Casino: your 3rd new account JB152608: this is my only justbet account Casino: to take advantage of new player bonuses JB152608: I was trying out a bunch of new sportsbooks JB152608: not just your websites other ones like bovada and intertops Casino: you were trying out the SAME Casino though JB152608: I was moving from my primary of 5dimes that I had been at for years JB152608: I was just trying them all out Casino: look, its obvious you knew what you were doing.... Casino: you are a gamer.... JB152608: more like a donkey JB152608: these same bonuses are available on my other accounts JB152608: i legit was just trying to open accounts with a bunch of sites and look for the best book to play on going forward JB152608: this is the first time I've won anything on any of the bonuses JB152608: all other wins are from regular casino and sports Casino: thats just not true JB152608: the value of getting all the bonuses from the sites is probably under 1k cumulatively JB152608: yes it is go back and look JB152608: the cumulative value of all these bonuses in what they are actually worth JB152608: is minimal JB152608: I got lucky and hit a royal flush JB152608: even getting what 15 total bonuses on 3 accounts JB152608: probably worth less than $1k JB152608: I've generated more revenue for you by betting 500k in blackjack over teh weekend here JB152608: with a house edge of 1%, that is $5k theoretically for you JB152608: and because I happened to get lucky and win JB152608: now I'm an abuser Casino: xxxxx- the more we talk the more revealing this is.... JB152608: revealing what? JB152608: that you are scamming me Casino: or vice versa Casino: look, you got us Casino: you took advantage of our new account offering.... JB152608: yea, an offer on a new account. JB152608: which my account was new. Casino: but now those accounts are being analyzed.... Casino: you know exactly what you were doing.... JB152608: don't you want me doing that? JB152608: isn't that why you offer it? JB152608: to entice people like me who lose 20k/year JB152608: I don't get it Casino: and pretending to be oblivious to all, but in fact you know exactly how it works.... JB152608: what do you mean being analyzed JB152608: you will see some expert doubling downs on 12 vs a 7 for $250 JB152608: very expert Casino: actually, i'm going to politefully decline your business... Casino: and ask you to choose another place.... JB152608: ok. JB152608: That's fine, you can't expect me to play here anymore anyway really Casino: then we agree Casino: i'll expedite your original deposit amounts... Casino: and close your multiple accounts JB152608: ok. JB152608: I'd be OK keeping this account open. Maybe I will do a $500 to win 35k chaser Casino: i'm not okay with it though.... JB152608: ok. Casino: so, let's just move on JB152608: you understand I have to make posts and reviews on this right Casino: doesn't sound so novice anymore does it? JB152608: you are acting like casino games are a game of skill JB152608: it's luck Casino: you are hardly what anyone would deem a recreational player.... JB152608: because I bet too much and generally lose too much Casino: am certain the multitude of casinos & sportsbooks could provide a testimonial to that.... Casino: no Casino: you seek opportunities.... Casino: and edge Casino: we provided you that and you took advantage.... JB152608: I disagree, but clearly we aren't getting anywhere Casino: agreed JB152608: don't want to waste either of our times Casino: so, lets just agree to disagree and move on.... Casino: we will ship your original deposits to you JB152608: would you like a BTC address Casino: in the meantime, your accounts will be closed JB152608: or do you have that on file Casino: i'll speak with the powers-that-be the proper method of payout.... JB152608: Is there someone else who is in charge I can talk to JB152608: Hi Randy- are you still there? JB152608: i'll be back in a minute Casino: i'm here now.... JB152608: ok, I have to go do my non-recreational work. please keep me updated. Casino: sure Casino: have you provided documentation on file for payout? JB152608: yes Casino: kyc stuff JB152608: kyc? Casino: id, billing address, etc JB152608: yes Casino: ok i'll verify will our accounting department.... Casino: as long as all of that is there, i can get everything processed.... JB152608: ok see ya Casino: see ya

[ArunSh]

That's a heck of a long chat log, but I'm curious: how much was this bonus for? They keep saying how you won with the "house's $". You were up 35000 - how big of a bonus can they possibly give to claim that was the house's $?? And they keep saying you are a smart/professional player, how can that possibly help when playing blackjack - the game that favors the house, no one can win long-term, that's what the casino wants. Sure some get lucky in short term (as you probably did), but that's part of gambling.

Again that was a very long chat, maybe I'm missing something but none of this makes sense to me. I do know I had a somewhat similar bad experience myself with justbet (granted many years ago). I talked to a rep about depositing, and he offered me a bonus. So I deposited and then he said "sorry you can't have the bonus, you have an account at our sister book" - very convenient to only tell me that after I went through the trouble of depositing (something which was not easy at the time - no bitcoin or anything!). Pretty annoying but not much I could do - wound up losing my deposit quickly betting sports after which they had the nerve to cold-call me for many months begging me to redeposit, quite a nerve given how shadily they behaved with me. Obviously I never did.

[eritas2]

It was a $500 bonus on a $500 deposit in their bonus casino, with an 80x rollover. I played video poker for $25 a hand and got lucky to hit a royal flush for $20,000. The other $15,000 was won on Blackjack in their regular casino betting $250 per hand.

[eritas2]

I'm pretty much done with any betting online for good. Should probably move on to other things anyways, will make the wife happy lol. Maybe this $36k getting confiscated will save me more money in the long run. That's what I'm trying to tell myself anyways.

[JoeCool20]

Yeah, they just got tired of paying you. And they don't care how much you have LOST overall at other places! They only look at THEIR places!

Obviously the guy could never prove that it said ANYWHERE in the fine print that you couldn't have other accounts at any of their sister sites!
I do know 5 dimes does that. But that Tony guy at 5 dimes is always looking for a way to cheat & not pay people!

I emailed them and said: "There is no way that I am depositing here unless you tell me that I have never opened up any other accounts at your other sites, or you will just steal my money if I win."

LOL they wouldn't even look it up for me & find out! BUT........ If I won & requested a payout, then they'd look immediately!!

[TonyPhizzle]

Based on the chat transcript I’m siding with the sports book in this situation. They are all connected. You can’t just make 3 different accounts and accept the same exact bonuses. It sucks but it’s in their rules. Live and learn, count it as a lesson

[eritas2]

@TonyPhizzle, I had only 1 justbet account. Other accounts were with different sites on the same platform. This was the first time I had won something in the bonus casino and attempted to cash out on any of the platforms. Heck, these bonuses were available for me if I were to redeposit on the bookmaker after cashing out. a $500 bonus with 80x rollover is worth probably what like $10? I got lucky and they didn't want to pay me.

[DR225]

They happily took your deposits, they should pay that 36k out and then close your account. Hopefully SBR can come through for you, good luck!

[bonzaii]

Based on the chat transcript I’m siding with the sports book in this situation. They are all connected. You can’t just make 3 different accounts and accept the same exact bonuses. It sucks but it’s in their rules. Live and learn, count it as a lesson

What the penetrate are you talking about? If they offer the bonus to him they should have to pay it out.

Casino:clearly, you are seeking bonuses....





NO I just wanna play in your scam casino and lose all my money. This penetrating support guy



Casino:some might even say "sharp" when it comes to identifying bonus opportunities....

Does JJ work for JustBet as well?

[eritas2]

Thanks DR225. Appreciate the support.

[JoeCool20]

Based on the chat transcript I’m siding with the sports book in this situation. They are all connected. You can’t just make 3 different accounts and accept the same exact bonuses. It sucks but it’s in their rules. Live and learn, count it as a lesson

LOL You idiot, show me in those rules that the casino guy posted where it says the player is supposed to know which books are connected to each other and not open but one account at one of their S-books?

How the hell is he supposed to know that they are "connected" and he can only have one account with one of the 3 books of galaxy, bookmaker, and justbet? How the fuk is he supposed to know that? They took his deposits and let him play and NEVER told him until he won at the THIRD place??

Hell the casino guy even admitted that they let him have an account AND PAID HIM at the other TWO of the THREE books and only cheated him at the THIRD place!

So he doesn't know that he isn't even supposed to have an account at TWO places, AND they pay him from BOTH of those places, but he is supposed to know not to open one at the THIRD place?

LOL Come on man!!

[lonnie55]

This is the argumentation of a scam book. They don't say a single word in their ToS that justbet.cx is related to bookmaker or galaxy.

Casino:you've been fortunate enough to earn off the other two accounts a handsome amount-- won mainly from bonuses we have provided....
Casino:you've gotten paid handsomely from the other two accounts...

I mean this statement says it all. You've won too much. So they looked for some stupid reason for not having to pay you.

Definitely a reason for a downgrade. Hope SBR consider this.

Casino:and we offer those for recreational play ONLYCasino:and we do our best to provide opportunities to recreational players....

Casino:11) All bonuses are for recreational players only and inactive players in the Cash Casino can’t be included in the Casino Bonus Program.
Casino:we intend those bonuses for recreational players-- anyone deemed as abusing said bonuses will be considered...


Casino:fraud is abusing a recreational offer on multiple accounts....
Casino: you are hardly what anyone would deem a recreational player....

BTW you wouldn't hear that recreational player bullshit at Asian books. These books won't offer that kind of bonus stuff but they would never cheat you because of 'too much experience in the business', 'too high figures' or anything like that.

[JoeCool20]

@TonyPhizzle, I had only 1 justbet account. Other accounts were with different sites on the same platform. This was the first time I had won something in the bonus casino and attempted to cash out on any of the platforms. Heck, these bonuses were available for me if I were to redeposit on the bookmaker after cashing out. a $500 bonus with 80x rollover is worth probably what like $10? I got lucky and they didn't want to pay me.

Yeah obviously tonyphizzle must think you opened all 3 accounts at the same place. Which you didn't. Unless phizzle thinks you should have some "magic brain powers" to know which books are "connected" with each other!


You should definitely tell them what you just posted about: "Heck, these bonuses were available for me if I were to redeposit on the bookmaker after cashing out."

Live chat the guy again or email them and say "How can it be bonus abuse if bookmaker would have given it to me also? I didn't come here to get a bonus that wasn't offered elsewhere. Bookmaker would have given me this bonus too.
So if I had just deposited with bookmaker again, and got the same exact bonus, then you would have paid me?
Well don't you think I would have simply deposited at bookmaker again and got the SAME bonus if I knew you would do this at the other site that I had no idea was a connected sister site of yours?"

I mean damn man, how the fuk do they think YOU are supposed to know where NOT to open an account if they don't tell you RIGHT when you try to open it that they are connected?

[eritas2]

@JoeCool20 -I'll try chatting them again tomorrow but not holding my breath. I also submitted a complaint form on here, but no idea how that really works.

[JoeCool20]

**"[QUOTE=bonzaii;27877389]What the penetrate are you talking about? If they offer the bonus to him they should have to pay it out.

Casino:clearly, you are seeking bonuses...."**





Then he should reply: "You are trying to act like this bonus wasn't offered at bookmaker and so I tried to 'sneak-open' an account here to get it. That is not true! I didn't have to open an account up here to 'seek' this bonus, I could have got the SAME bonus at bookmaker if you would have told me BEFOREHAND that I couldn't open an account here!"


What could they say to that?

[JoeCool20]

@JoeCool20 -I'll try chatting them again tomorrow but not holding my breath. I also submitted a complaint form on here, but no idea how that really works.

OK man. Good luck.

This sheit about letting you open the account, AND taking your deposit(s) AND letting you gamble, AND THEN pulling this sheit on you, is a pile of crap. All they had to do is flag you BEFOREHAND and notify you, and you would have just said: "OK, please close all of my accounts at all your sister sites, and only leave one open so you can't cheat me later!"

[reigle9]

gl

idk why anyone plays with 8kfmkf.com books

[JoeCool20]

Looks like a Sporstbook has found another way to cheat someone out of legit winnings!

Dude had an account at bookmaker and galaxysports, and took the same bonus & won & got paid at BOTH of them. Then he opens one up at justbet and takes the same bonus offer & wins there too. So now they tell him that ALL 3 books are "sister sites" and he can only have an account at ONE of them!
But they already paid him from the other TWO accounts before they told him he could only have one account at one of the 3 places!!

**"
Casino:so, we honored multiple payouts from your 2 other accounts (even when we shouldn't have)

Casino:this conversation should have been had after you opened account number 2....

Casino:that was our mistake. "**




LOL He could have just deposited again at one of the other two places, and got the SAME bonus, if they would have told him beforehand that they were going to cheat the winnings from the third S-book!! But they didn't say anything until he won it up real big in the casino!

How can we EVER know which S-books are "connected" to each other if THEY don't tell us until AFTER we deposit & win?

[unde0087]

gl

idk why anyone plays with 8kfmkf.com books

Not sure what you are talking about. Justbet isnt a rinky dink book. I have used them for years. Never heard of them cutting wager sizes or not paying out. They make 5dimes look like a clown show. Hard to believe this is going on. This will get sorted out.

[shari91]

@JoeCool20 -I'll try chatting them again tomorrow but not holding my breath. I also submitted a complaint form on here, but no idea how that really works.

Once your complaint is reviewed it'll be assigned to someone and they'll be in contact with you to discuss your case

[reigle9]

Not sure what you are talking about. Justbet isnt a rinky dink book. I have used them for years. Never heard of them cutting wager sizes or not paying out. They make 5dimes look like a clown show. Hard to believe this is going on. This will get sorted out.

yeah, my fault, saw the .cx and was pretty loaded

[Sobob99]

I was under the impression you could have an account at all 3 (justbet, galaxy and bookmaker). I personally don't, but I'd assume a lot of ppl here do. SBR lists all 3 of them in their ratings as totally separate books with separate profiles and ratings

[fried cheese]

Casino:we take fraud and bonus abuse very seriously...


Casino:fraud is abusing a recreational offer on multiple accounts....


wow, op knew how seriously they took fraud so he tricked them by using the same email, device, and ip address. he knew they would never suspect that someone could be as sharp as him and foil their detection systems by not trying to mask their identity.

[Jared Brooks]

This seems like some BS. Should I add justbet to my list of books to avoid?

[fried cheese]

Info

at 4:30, Jun 26:
Thank you for choosing to chat with us. An agent will be with you shortly.

Info

at 4:30, Jun 26:
You are now chatting with Casino-Allan.

Casino-Allan
at 4:30, Jun 26:
hi

bonus question for new account

at 4:30, Jun 26:

hi

Casino-Allan
at 4:30, Jun 26:
how may I help you?

bonus question for new account

at 4:31, Jun 26:

i was wondering if i am allowed to seek a bonus for new accounts here if i have an account at bookmaker already

Casino-Allan
at 4:31, Jun 26:
what site are you using?

bonus question for new account

at 4:31, Jun 26:

bookmaker

Casino-Allan
at 4:32, Jun 26:
I'm sorry, do you have more than one account at bookmaker?

bonus question for new account

at 4:32, Jun 26:

no i was told you were a sister site to bookmaker

bonus question for new account

at 4:32, Jun 26:

and that i might not be allowed to take a bonus for this site

Casino-Allan
at 4:33, Jun 26:
as long as the account is authorized there will be no problem sir

bonus question for new account

at 4:33, Jun 26:

i am saying that i am seeking bonuses

Casino-Allan
at 4:33, Jun 26:
what is the other site that you are using?

bonus question for new account

at 4:33, Jun 26:

what?

Casino-Allan
at 4:34, Jun 26:
the other site were you have an account





Casino-Allan
at 4:34, Jun 26:
which site is it

bonus question for new account

at 4:34, Jun 26:

i have an account at bookmaker

bonus question for new account

at 4:34, Jun 26:

i wanted to make an account here at galaxy to seek your bonus

Casino-Allan
at 4:35, Jun 26:
sure as long as the account is authorized there is will no problem, you can have both




Casino-Allan
at 4:35, Jun 26:
just keep in mind that all bonus for the casino are based on deposits

bonus question for new account

at 4:35, Jun 26:

you realize that im sharp enough to know how to find multiple bonuses?

bonus question for new account

at 4:35, Jun 26:

is this a problem?

Casino-Allan
at 4:35, Jun 26:
actually yes it is. every deposit can only receive a single bonus per account

bonus question for new account

at 4:36, Jun 26:

so if i already took a bonus at bookmaker i cant get one here?

Casino-Allan
at 4:36, Jun 26:
if you try to receive a more than one bonus per deposit that would be abusing the reward program and you would be banned from receiving any more bonus





Casino-Allan
at 4:36, Jun 26:
only if you make another deposit




Casino-Allan
at 4:36, Jun 26:
again, one bonus for deposit per account

bonus question for new account

at 4:36, Jun 26:

i can get a bonus without a deposit?

Casino-Allan
at 4:36, Jun 26:
no sir

bonus question for new account

at 4:37, Jun 26:

ok thx?

[TheGuesser]

I was under the impression you could have an account at all 3 (justbet, galaxy and bookmaker). I personally don't, but I'd assume a lot of ppl here do. SBR lists all 3 of them in their ratings as totally separate books with separate profiles and ratings

Bookmaker has always said you can have seperate accounts at any of their separately marketed Sportsbooks. When DSI was part of their family, that was the case there as well. Bookmaker, DSI, Justbet, Hollywood, Galaxy, etc were all marketed as separate entities. Unless there's something further than what's in the chats, this is a very open and shut case, and I would be surprised if SBR doesn't get this player his money.

[relaaxx]

as I stated many times - bookmaker sucks

hopefully SBR can help the op out. you could always have accounts at all their sites. was never a problem,unless you win too much, I guess.

[the_situation]

Wow. Shocking from an A+ book. File a complaint with SBR, they have always been helpful. Good luck

[ronald]

Bookmaker has always said you can have seperate accounts at any of their separately marketed Sportsbooks. When DSI was part of their family, that was the case there as well. Bookmaker, DSI, Justbet, Hollywood, Galaxy, etc were all marketed as separate entities. Unless there's something further than what's in the chats, this is a very open and shut case, and I would be surprised if SBR doesn't get this player his money.

Agreed.

I am shocked by what Justbet is doing, if indeed all the facts as presented are correct.

Hopefully SBR will get this resolved.