how do i file an sbr complain about Bovada stealing money from me...

**qwertvt** · 05-24-18, 02:39 PM

Originally posted by FR3SH like UgHH

won k bertens against barthel earlier...thru chat asked them to grade it...it won they graded it as a loss...now the bet disapeared from my bet history but they have in the chat transcripts wut was said...and now im getting the run around...

i spent a half hour on the phone....shes telling me im right im right...but the play has been deleted from my bet history, graded as a loss...which it won.

what do i do?

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**Crusherrr** · 05-24-18, 02:53 PM

In the future why not just wait till they grade it on their own?
Bovada usually very quick to grade things.

**FR3SH like UgHH** · 05-24-18, 03:07 PM

i would of but i waited an hr....thats why it seemed so shady.

**SBR Forum** · 05-24-18, 03:10 PM

Thank you for sharing. Please file a complaint form and we will ask Bovada to take a look.

**2ndchance** · 05-24-18, 10:08 PM

Bovada great book could work on different bonuses for re-uping and long time users. A lot of books are going to have to work on stuff like this if they want to keep business with all the options that are going to be a aviable.

**SBR Forum** · 05-25-18, 11:43 AM

Originally posted by SBR Forum

Thank you for sharing. Please file a complaint form and we will ask Bovada to take a look.

We spoke with Bovada. It was graded wrong initially adding to the player's confusion, but graded correctly in the end as a loss. He wagered K Bertens -1.5 sets. Bertens won 2-1, so this wager was a loss. It was not removed from his account. It is refelcted under activity -> transactions. The OP likely didn't recognize which transaction it was since he forgot the amount he wagered on the match and shared he made many wagers that day.

**Underdog5229** · 05-25-18, 12:56 PM

Yeah Bovada normally on top of things and a solid out for American players imo.

**lonnie55** · 05-25-18, 01:27 PM

So OP didn't realize he lost the bet but accused Bovada of stealing his money?