Betsafe / Triobet Blocked account for 11 month stating its a standard security check

[Sammedy]

11 Month ago a few bets were made on a tennis match, sum was not large, about 50-100 usd on Betsafe and around the same sum on Triobet. Bets were made on the same outcome on both web sites. After that my accounts were blocked. After a number of times trying to communtcate with them, nothinh happened, they keep giving me the same reply, saying its a standard check. Here is one of the emails from them:

Hi Aleks,

Thank you for contacting us about your account.

As we can see your account is going through a standard security check and due to that your account is locked at the moment. This is however routine and nothing you need to worry about. Unfortunately we cannot say the exact time when it will be finished but we will keep you updates.

We thank you for your patience and hope you have a lovely day!
Best regards,
Davis
Betsafe Customer Service.
17.04.2017

Same replies come from triobet. So my advice is Be Careful with those companies, they can silmply freeze your funds for a year with out giving explanations!

[Optional]

Have they ever mentioned if the tennis match betting is under investigation, or just you?

[Sammedy]

Hello

Actually NordicBet.com is one of the websites that blocked my account, confused them with triobet, but they are all part of the same group anyway. They said it was me being investigated. Here are few emails from them:


Hi Aleks,

Thank you for contacting us about your account.

As we can see your account is going through a standard security check and due to that your account is locked at the moment. This is however routine and nothing you need to worry about. Unfortunately we cannot say the exact time when it will be finished but we will keep you updates.

We thank you for your patience and hope you have a lovely day!

Best regards,
Marianne
NordicBet Customer Service.
17.04.2017


Hello
When will my account become available?
Regards


Hi Aleks,
Thank you for contacting us about your account.

As we can see your account is going through a standard security check and due to that your account is locked at the moment. This is however routine and nothing you need to worry about. Unfortunately we cannot say the exact time when it will be finished but we will keep you updates.

We thank you for your patience and hope you have a lovely day!

Best regards,
Ivar
NordicBet Customer Service.
30.06.2017


Hi Aleks,
Thank you very much for contacting us earlier.
We have received the answer from the relevant team regarding your query. We regret to inform that your account is still going through a standard security checks and unfortunately we are not able to specify when this will be completed, but we will of course keep you updated via email.
Thank you for your patience.
Should you have any further questions regarding this we are here to assist you. We have customer support open through chat, e-mail and telephone.
We wish you lovely day.
Best regards,
Ieva
NordicBet Customer Service.
30.06.2017


Hello How long will the check take?
Regards
20.09.2017


Hi Aleks,
Thank you for contacting us.
Unfortunately we have not received any update yet, but I will forward this to our relevant team and hopefully we are able to get some more information.
We will update you on email as soon as possible.
Best regards,
Alessio
NordicBet Customer Service.
20.09.2017

[Optional]

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