Date/Time: 11/30/2017 07:08 AM
Sportsbook: www.21bet.com
Account #: between 8.000euro and 9000euro
Type: Payout Complaint
Hello there and sorry for my english because i dont speak very well.
I will write you regarding this scam company calls 21bet which is powered by betfair !!
I opened my account before 1 week and try to verify my account and i sended to them all the docs with extra ( id both sides - proof of addres - bank statement- birth certificated - book healthy ) and they sended an answer that my account its verified.Note that i start to play before verify my account and i already loose 1000e in their exchange.
After i deposit again arround 1000 and i lost it in sportsbook website because i place bet on one turkish basketball game on over/under period ( i think that the bet was on game of fenerbache) and i lost it.
I deposit again and i place a bet on nba game again in the same type of betting over under period ( i think that the bet was on cleveland ) and i won this bet and after i place one more on nba again game but this time on handicap period and i won again this. My other bets was on tennis betting on game winner .
ALL THE BETS ARE OUT OF ARB ZONE OR VALUE ZONE. its 100% straight and clear.
i won from sportsbook website arround 6-7k and i go to exchange that i place and there some bets on uk premier league and on greek football cup . My winnings from excgange was arround 1k or 2k ( i dont have picture of my account because they close it and they dont send me any info of remaining balance and of my bets )
After some hours the system throw me out and when i try to login the system dont let me to login. i send an email to them without reply , i spoke on chat and i am waiting an explanation.
Of course the thiefs just close my account and they leave the office because the support tolded me that the security team is not work now , you will receive the answer tomorrow.
Today i receive the following answer: Hello,We regret to inform you, after careful review, your 21Bet account has been permanently closed and your original deposit will be sent to your Neteller account. As explained in our T's & C's - 7. The Company may disqualify your winnings if it has reasonable grounds to suspect that you may be in breach of these terms and conditions and/or your participation in the games may be fraudulent or otherwise unlawful.We understand that you may be disappointed by this decision, however, this is a business decision taken by our Trading Department. Please be advised that our Customer Services staff are unable to assist you regarding the restriction of this service on your account.This decision is final and will not be overturned. However, if you require any further assistance with your account, please do not hesitate to contact us through our customer support team. Kind Regards,The 21BET Security Team
what is my opionion: they see my bets and they try to find a way and an excuse to close my account , to take the wiinnings and they cant find something serious on my bets , so , they decide just to close it and to throw me a rule that the have the right to close my account for for for... bla bla bla .
i call them to show , all my bets here or to mga (that i did complaint before) to see what risk bets i placed and after to see who has the right.
They open a website and they put big max bets and when they see that they loose money , they start to steal . And the problem is not only this. They steal all my money and from the exchange ! Before some minutes i did complaint to mga and tomorrow i will speak with layer to see if we can forward this case to interpol or to some authority who has the right to check them.
I will do everything untill to punish them with every cost.
Thank you sbr that you give me some space to inform the people regarding my problem.
Sportsbook: www.21bet.com
Account #: between 8.000euro and 9000euro
Type: Payout Complaint
Hello there and sorry for my english because i dont speak very well.
I will write you regarding this scam company calls 21bet which is powered by betfair !!
I opened my account before 1 week and try to verify my account and i sended to them all the docs with extra ( id both sides - proof of addres - bank statement- birth certificated - book healthy ) and they sended an answer that my account its verified.Note that i start to play before verify my account and i already loose 1000e in their exchange.
After i deposit again arround 1000 and i lost it in sportsbook website because i place bet on one turkish basketball game on over/under period ( i think that the bet was on game of fenerbache) and i lost it.
I deposit again and i place a bet on nba game again in the same type of betting over under period ( i think that the bet was on cleveland ) and i won this bet and after i place one more on nba again game but this time on handicap period and i won again this. My other bets was on tennis betting on game winner .
ALL THE BETS ARE OUT OF ARB ZONE OR VALUE ZONE. its 100% straight and clear.
i won from sportsbook website arround 6-7k and i go to exchange that i place and there some bets on uk premier league and on greek football cup . My winnings from excgange was arround 1k or 2k ( i dont have picture of my account because they close it and they dont send me any info of remaining balance and of my bets )
After some hours the system throw me out and when i try to login the system dont let me to login. i send an email to them without reply , i spoke on chat and i am waiting an explanation.
Of course the thiefs just close my account and they leave the office because the support tolded me that the security team is not work now , you will receive the answer tomorrow.
Today i receive the following answer: Hello,We regret to inform you, after careful review, your 21Bet account has been permanently closed and your original deposit will be sent to your Neteller account. As explained in our T's & C's - 7. The Company may disqualify your winnings if it has reasonable grounds to suspect that you may be in breach of these terms and conditions and/or your participation in the games may be fraudulent or otherwise unlawful.We understand that you may be disappointed by this decision, however, this is a business decision taken by our Trading Department. Please be advised that our Customer Services staff are unable to assist you regarding the restriction of this service on your account.This decision is final and will not be overturned. However, if you require any further assistance with your account, please do not hesitate to contact us through our customer support team. Kind Regards,The 21BET Security Team
what is my opionion: they see my bets and they try to find a way and an excuse to close my account , to take the wiinnings and they cant find something serious on my bets , so , they decide just to close it and to throw me a rule that the have the right to close my account for for for... bla bla bla .
i call them to show , all my bets here or to mga (that i did complaint before) to see what risk bets i placed and after to see who has the right.
They open a website and they put big max bets and when they see that they loose money , they start to steal . And the problem is not only this. They steal all my money and from the exchange ! Before some minutes i did complaint to mga and tomorrow i will speak with layer to see if we can forward this case to interpol or to some authority who has the right to check them.
I will do everything untill to punish them with every cost.
Thank you sbr that you give me some space to inform the people regarding my problem.