BetOnline Customer Service

**dark star** · 10-23-17, 08:01 PM

Horrific customer service whether on line or over the phone,Horrible just horrible

**puckk** · 10-23-17, 10:19 PM

is it safe to play at their sister site lowvig.ag now??
I know there are some neg. topics here, but nothing recent

**jjgold** · 10-24-17, 05:44 AM

lowvig ok

**stevek173** · 10-24-17, 05:46 AM

Originally posted by jjgold

lowvig ok

what?

**Optional** · 10-24-17, 09:41 AM

https://www.sportsbookreview.com/search/?q=lowvig

**pokerdevil** · 10-24-17, 10:17 AM

I swear some of y'all are crazy.

I haven't had much interaction with their customer service, but they have been very quick to fix stuff the times I have. Whether it's a missing bonus or a misgraded prop, it's been handled within an hour.

**searanchdude** · 10-24-17, 10:34 AM

Originally posted by Optional

https://www.sportsbookreview.com/search/?q=lowvig

I notice A rating but not on https://www.sportsbookreview.com/betting-sites/ . Has that page just not been updated yet?

**Optional** · 10-24-17, 10:43 AM

Originally posted by searanchdude

I notice A rating but not on https://www.sportsbookreview.com/betting-sites/ . Has that page just not been updated yet?

I'm not certain.

I noticed they were missing from the main list of rated sites too.

Will let admin know.

**JAKEPEAVY21** · 10-24-17, 10:45 AM

I've had a similar experience with their live chat over the years

it takes 20 minutes minimum for them to answer a simple question

laughable

**Optional** · 10-24-17, 10:50 AM

Originally posted by JAKEPEAVY21

I've had a similar experience with their live chat over the years

it takes 20 minutes minimum for them to answer a simple question

laughable

I've had that experience with their live chat too. I think it's a bit of a hit or miss prospect dealing with first line CS agents at just about all the offshore books really.

Part of the problem is American expectations of customer service being different to the locals in Panama, CR etc. And so many of the staff not being sports bettors themselves often struggling to understand things that look obvious to a regualr player.

I find using email and asking for a mangers attention is a much more reliable way to get good service from BOL, and all offshores generally.

**JAKEPEAVY21** · 10-24-17, 11:55 AM

Originally posted by Optional

I've had that experience with their live chat too. I think it's a bit of a hit or miss prospect dealing with first line CS agents at just about all the offshore books really.

Part of the problem is American expectations of customer service being different to the locals in Panama, CR etc. And so many of the staff not being sports bettors themselves often struggling to understand things that look obvious to a regualr player.

I find using email and asking for a mangers attention is a much more reliable way to get good service from BOL, and all offshores generally.

yep, saves time and aggravation.

**stevek173** · 10-24-17, 12:42 PM

Originally posted by Optional

https://www.sportsbookreview.com/search/?q=lowvig

ah, ty

my apologies coach gold

**harveysucks2018** · 10-24-17, 03:33 PM

I’ve had problems too

**jtoler** · 10-25-17, 11:29 AM

I was talking to this dude and in the middle of the conversation he comes back with the initial greeting as if I had just joined chat, so frustrating.

**PeterJohnson** · 10-25-17, 12:02 PM

Originally posted by jtoler

I was talking to this dude and in the middle of the conversation he comes back with the initial greeting as if I had just joined chat, so frustrating.