I had $190 available funds and placed 2 wagers with all my funds on the same game. placed a $100 to win $100 straight wager and placed a $90 parley. I won the straight wager which would give my acct $200 when i looked the next morning. There was only $110 in my account? I look at the graded wagers and there is an extra parley placed in my acct with the same teams but also with a open spot. I did not place this wager and it was not possible. I could not have placed $280 worth of wagers on a game with only $190 of available funds. So this glitched wager in my account took $90 from the graded winning wager leaving $110 instead of the $200.
The customer service are dumb as a doorknob and consistenly say i placed the wager because it shows in the graded wager even though it wasnt possible. One rep when i called said he had somebody else with the same issue and it will be resolved. The next day i called they say no other issues like this. They refuse to see or resolve this issue. I will never use them again. They have gone downhill fast since the changes they made. It is awful.
The customer service are dumb as a doorknob and consistenly say i placed the wager because it shows in the graded wager even though it wasnt possible. One rep when i called said he had somebody else with the same issue and it will be resolved. The next day i called they say no other issues like this. They refuse to see or resolve this issue. I will never use them again. They have gone downhill fast since the changes they made. It is awful.