Site using rediculous delay tactic on me, what to do?

**Optional** · 02-24-17, 03:34 AM

You can file a sportsbook complaint here but you are probably still going to have to comply somehow. They probably use an electronic id verification service. It's that that tells them the image is suitable or not. Sometimes just have to try more than once and hold the camera extra still so it's anti-shake function doesnt make the image look altered to the software.

**GigaOuts** · 02-24-17, 03:46 AM

Thank you Optional. It is not a picture, it is a 600 dpi scan. The Live Chat support receive my 'attach' DL, even he said it is cleared and all 4 corner showing. Now I spend over an hr with live support, they don't want a scan now, they want a picture. So they want me to upload a pictures front and back of Driver License and get back to me immediately in Live Chat. I upload the pictures, I hope they not pulling my leg and having fun on my expense.

**Optional** · 02-24-17, 03:54 AM

Originally posted by GigaOuts

Thank you Optional. It is not a picture, it is a 600 dpi scan. The Live Chat support receive my 'attach' DL, even he said it is cleared and all 4 corner showing. Now I spend over an hr with live support, they don't want a scan now, they want a picture. So they want me to upload a pictures front and back of Driver License and get back to me immediately in Live Chat. I upload the pictures, I hope they not pulling my leg and having fun on my expense.

Probably real. Some books wont take scans at all. Only photos. Not sure of why but have assumed it's about the ID verification software too in the past.

Doing this twice to you in such a short time sounds a bit like a stall though. Unless they have just changed the system or something like that I guess.

**GigaOuts** · 02-24-17, 04:09 AM

This is the part of email.
"Please accept our sincere apologies for the inconvenience.

We regret to inform you that received copy of your ID was unfortunately blurry and therefore it was rejected. We kindly ask you to upload on your account:"

So email say it reject my ID due to blurriness but that is not the case, it reject it due to being a 'scan' docu, not a picture. ...lol.

So they said my pay out is approved, I should receive the wire fund. I guess wait and see.

**Optional** · 02-24-17, 04:13 AM

Originally posted by GigaOuts

This is the part of email.
"Please accept our sincere apologies for the inconvenience.

We regret to inform you that received copy of your ID was unfortunately blurry and therefore it was rejected. We kindly ask you to upload on your account:"

The email said it is reject due to blurry, now they pretty much say they reject 'scan' docu, They want picture ...lol.

Hopefully it is just verification software that wont accept it and not them dicking you around. I would not panic about it yet though. Not totally unusual.

**GigaOuts** · 02-28-17, 07:36 PM

What did Nate Diaz say?
I am not surprise mofo!!!

we reject your payout due to wrong form. Wut???

we reject your payout since we don't accept operate card, we only accept Passport or Driving License. Wut?? Operators License is Driving License.

we reject your payout due to blurriness and 4 corner have to be showing. Wut? Their own Live support said my scan is very clear & all 4 corner is showing, 600dpi scan mofo, burry?? or you serious??

we reject your payout due to, never mind we just want a picture of your driving license, not scan. (if you don't want scan copy why do they even stated the minimum is 300 dpi? hmmmm)

now this bs, this is not the 1st time I use this payout method too.

email from them:
We would like to inform that your withdrawal has been returned by the bank and the money credited back on your ***** gaming account. Our payments team is checking directly with them to know the exact reason.

**ezeemunee** · 02-28-17, 09:14 PM

yea its weird...color scans of ID is the clearest, yet some books will reject in favor of a blurry pic taken with phone camera. never could understand that

**GigaOuts** · 03-01-17, 01:16 AM

Originally posted by ezeemunee

yea its weird...color scans of ID is the clearest, yet some books will reject in favor of a blurry pic taken with phone camera. never could understand that

And what is point of password when it is share with the site staff?

**Optional** · 03-01-17, 07:47 AM

Frustrating! If you would like SBR to reach out and ask what you need to do to get approved you are welcome to fill in a sportsbook complaint.

**GigaOuts** · 03-01-17, 02:54 PM

Originally posted by Optional

Frustrating! If you would like SBR to reach out and ask what you need to do to get approved you are welcome to fill in a sportsbook complaint.

My pay out is approve after I sent in a picture of my driver license thank to live chat support. But now they saying my $$$ is back into my account since the wire transfer came back. They are investigating why the $$$ came back. I am not sure if I believe that but how much time do I give them before I cry wolf?

**Optional** · 03-01-17, 03:29 PM

Originally posted by GigaOuts

My pay out is approve after I sent in a picture of my driver license thank to live chat support. But now they saying my $$$ is back into my account since the wire transfer came back. They are investigating why the $$$ came back. I am not sure if I believe that but how much time do I give them before I cry wolf?

If they are saying they are trying to fix it I would try to just bear with them, whatever the excuse is. For a few days at least.

If they say the wire has already been returned there should not be a delay re-sending it once they work out what went wrong.

You may need to give them another bank to send to though. If it turns out their payment processor bank has no intermediary agreement with your bank (which is the usual issue when this happens) :\

**GigaOuts** · 03-01-17, 05:15 PM

They have successfully send me the $$$ to this bank account already, so I don't understand why they have problem 2nd time around. Maybe the amount is much bigger than the 1st payout. I give them a week to legitimately figure it out, not dicking me around like id docu proof.

**RGG** · 03-01-17, 07:34 PM

Originally posted by GigaOuts

And what is point of password when it is share with the site staff?

FWIW, I got curious a few times ago and wanted to see if they actually check if you give them the right password when they ask for it. I gave them an old password and nothing was said about it. Food for thought.

**GigaOuts** · 03-06-17, 04:51 PM

Now they said they unable to find the problem, likely no problem in their end. I need to talk to my bank. I might buy this excuse if this is the 1st time they send me $$$ but this is the 2nd time. Help!

"After further investigation we have found that your withdrawal was returned to us by your bank, this has since been credited back to your Betsafe account. Unfortunately we were unable to obtain a reason for this, and would kindly ask you to contact your bank for further information on the matter."

I got a feeling they are dicking me around.

**Optional** · 03-06-17, 04:59 PM

Originally posted by GigaOuts

Now they said they unable to find the problem, likely no problem in their end. I need to talk to my bank. I might buy this excuse if this is the 1st time they send me $$$ but this is the 2nd time. Help!

"After further investigation we have found that your withdrawal was returned to us by your bank, this has since been credited back to your Betsafe account. Unfortunately we were unable to obtain a reason for this, and would kindly ask you to contact your bank for further information on the matter."

I got a feeling they are dicking me around.

They could be, but far more likely their payment processor used a different sending bank this time than last, and that bank has no agreeement with yours, or any joint intermediary.

Just withdraw by a different method or try a different bank on your end if possible if you want to stick with the wire.

**GigaOuts** · 03-06-17, 06:50 PM

I live in Canada, they only have 3 method for payout The other 2 method I don't have access to so that leave me with bank payout. They didn't ask for different bank, they just ask me to check with my bank. My bank have no idea what I am talking about. They want to know which country & bank is coming from and so far this site have not divulge that information or any information to me to take it to the bank.

**Optional** · 03-06-17, 07:13 PM

They should be able to supply a reference number your bank can look up, but honestly if the money has been returned to them I wouldn't even bother pushing for it if they are just saying ask your bank already.

If it were me, I'd either assume they were dicking me around and just ask them to send it again and give them the correct details again, or take it by bitcoin.

There is a good Canadian option for cashing them out easily posters have said.

**GigaOuts** · 03-06-17, 07:20 PM

Add insult to injury.

There is $2700 fraudulent charges in my credit card.
I call BMO, why they block all my online transaction that is around $500 but not $2400.
BMO: We don't block base on amount, we block base on 'red' flags.

red flag 1: I never used my usd credit card over $600 ever (over 3yr), this is $2400 usd transaction
red flag 2: I live in Calgary, charges is make Surrey BC.
red flag 3: I live in Canada, why would a Canadian use usd credit card in Canada. We Canadian like to pay 2 conversions fee, I heard it fun.

BMO think Canadian don't have enough bills that they love to pay the 3.5% conversion fee. And BMO rep said on the phone that many Canadian use usd credit card to make purchase in Canada. I like to see 1 proof since BMO say it happen all the time. Yeah I like to buy usd currency, pay the bank ridiculous fee, than goes to Canada store so they give me bad rate for my usd currency,

**GigaOuts** · 03-06-17, 07:31 PM

There is a good Canadian option for cashing them out easily posters have said.

I don't think so, there is only 3 method. Either a miss communication, not the same site, or that is the site rep that say they have good Canadian option for payout.

Sofia : Hi, my name is Sofia.
Van: Hi Sofia
Van: I talk to you early regarding my payout
Van: I heard from other 'sport site' customer that they use bitcoin since wire is problematic
Van: can you send my payout to my bitcoin address?
Sofia: Hello again.
Sofia: Unfortunately we do not offer this. But as I told you we have sent this further to our department and they will have a look for you

**Optional** · 03-06-17, 07:44 PM

I can work out who you are talking about now.

I have heard of them having wire difficulties, or maybe using it as an excuse, before.

I don't really know what to advise apart from just asking them to try the wire again. You are welcome to submit a complaint form but I'm pretty sure they will just tell SBR the same thing they are telling you.

I'm not certain if they do this or not, but you could ask if they offer the option of a direct transfer to another book that offers different payout options too.

**GigaOuts** · 03-06-17, 07:51 PM

I don't want to divulge the site name since there is a possibility the site is legit and having legitimate issues. I try to give them the benefit of the doubt. But first I try to cashout $500, there is little or no issue. Now I try to cashout my whole balance under 7g, all the problems have arise. Yes I file a complain already and I waiting for them to give me more info or any info that I can bring it to my bank. If they ask for another bank or another bank account, I would love to give it to them. Right now they want me to talk to my bank without any info or wire reference, so it is kinda fishy.

**Optional** · 03-06-17, 08:03 PM

I guess just do what they say and report back that your bank cant see any rejected wire on your account.

The book's payment processor should be able to supply a transaction ID your bank can look up and see what the issue was for certain.

But if you suspect they are just stalling I would not even mention that part as it will just give them more reason to take time to find the ID.

If they really sent it and your bank cant see any record of it, then it didn't get to any bank in the network that has an agreement with them. It would have reached a dead end and been sent back to the book's bank. Which is why your bank sees nothing about it without a tx ID to look up.

That is the answer you will get after more waiting around if they really did send it.

If that's the case, then either their payment processor or you will need to try using a different bank at one end. Hopefully they have that option but by far the surest way will be to open an account at another bank yourself and dont rely on them.

**BAUS** · 03-06-17, 10:00 PM

Giga, if you live in Calgary and you are Canadian, why is your English so poor?

BAUS

**GigaOuts** · 03-07-17, 12:10 AM

Originally posted by BAUS

Giga, if you live in Calgary and you are Canadian, why is your English so poor?

BAUS

Success gambler require good logic, good stats, and sound reasoning. Your logic and reasoning is poor, you need to stop gambling, you might lose your house if you are not homeless person already. Now beat it and stop derailing my thread. Find something better to do than ask a stupid question.

**Grivas_Digeni** · 03-07-17, 03:59 AM

I would say this is a good idea. Your issue reminds me of a thread on another forum dealing with this relatively new MMA specialized book who appeared super friendly on customer support chat and did ok with smaller payouts, but were very, very inefficient when multi-thousand payout requests came in. I would say it's at least a 50% chance your book is genuinely trying but, because it has to balance between making 100% sure you are who you say you are and all the legislation, it's going to take them a while to dot all the Is.

I would also say it's 90% or higher that you get paid in full. There's also a possibility they are definitely going to pay you, just feel like giving you the run around... because they can.

Originally posted by GigaOuts

I don't want to divulge the site name since there is a possibility the site is legit and having legitimate issues. I try to give them the benefit of the doubt. But first I try to cashout $500, there is little or no issue. Now I try to cashout my whole balance under 7g, all the problems have arise. Yes I file a complain already and I waiting for them to give me more info or any info that I can bring it to my bank. If they ask for another bank or another bank account, I would love to give it to them. Right now they want me to talk to my bank without any info or wire reference, so it is kinda fishy.

**GigaOuts** · 03-07-17, 08:41 AM

They won't provide me with 'proof' of wire or reference. They just say they investigate further why the $$$ is return. At least they have fantastic service with less than 12hr respond time for email and incredible live support...haha. Now we are back to previous step where they investigating, than they tell me nothing is wrong on their side, talk to my bank. I am running in circle.

Grivas_Digeni, how do you know my winning is all from MMA? I don't think I mention that anywhere. Great read on your part. Now BAUS will come in saying Grivas_Digeni is my 2nd account with his sound logic reasoning.

Oh you talking about another poster who also have good winning in mma where the book is relative new to mma offering and he also have trouble cashing out large amount. It might be the same books...haha, yeah this book is new to mma. They open their lines way off and ahead of 5dimes sometime which is good for mma bettor and their limit is awesome. I was not on a leash until my balance reach close to 7g.

**GigaOuts** · 03-07-17, 12:58 PM

I think I am f*ck! I just came back from my bank, what the teller told me about wire seems like the sender/site is lying. In Canada Cibc, if sender unsuccessful do a wire and money came back, it attach with an error, and the bank can explain to the sender the problem. There is nothing a receiver could do since the $$$ didn't arrive, there is no trace. So it is always the sender side that receive the error or bank explanation why the $$$ came back to the sender. So for the site to say:

" After further investigation we have found that your withdrawal was returned to us by your bank, this has since been credited back to your ***** account. Unfortunately we were unable to obtain a reason for this, and would kindly ask you to contact your bank for further information on the matter."

They are lying thru their teeth, "no reason"??? Bank will for sure give you reason for the error. That's part of their business, why wouldn't the bank know the reason why the $$$ came back? The money never arrive to my bank. It doesn't matter if the wire is $500 or 10g. Please help me out SBR, I am being dicking around long enough.

**Optional** · 03-07-17, 03:57 PM

Originally posted by GigaOuts

I think I am f*ck! I just came back from my bank, what the teller told me about wire seems like the sender/site is lying. In Canada Cibc, if sender unsuccessful do a wire and money came back, it attach with an error, and the bank can explain to the sender the problem. There is nothing a receiver could do since the $$$ didn't arrive, there is no trace. So it is always the sender side that receive the error or bank explanation why the $$$ came back to the sender. So for the site to say:

" After further investigation we have found that your withdrawal was returned to us by your bank, this has since been credited back to your ***** account. Unfortunately we were unable to obtain a reason for this, and would kindly ask you to contact your bank for further information on the matter."

They are lying thru their teeth, "no reason"??? Bank will for sure give you reason for the error. That's part of their business, why wouldn't the bank know the reason why the $$$ came back? The money never arrive to my bank. It doesn't matter if the wire is $500 or 10g. Please help me out SBR, I am being dicking around long enough.

Help you do what? Continue a pointless argument about why a wire was returned? Tell them they must make a transfer to your bank work as you wont use another bank or method?

If you are already so sure they are liars, don't believe what I explained about international wires and won't stop arguing with them about it or adjust your payout method at all, I don't think SBR can do anything for you here. :\

**GigaOuts** · 03-07-17, 04:54 PM

Originally posted by Optional

Help you do what? Continue a pointless argument about why a wire was returned? Tell them they must make a transfer to your bank work as you wont use another bank or method?

If you are already so sure they are liars, don't believe what I explained about international wires and won't stop arguing with them about it or adjust your payout method at all, I don't think SBR can do anything for you here. :\

Yeah, I don't want to argue, I just want my money. In the mean time I will open a ewallet to see if I can cash out there.

**tbone123** · 03-07-17, 10:21 PM

Very Scary. Whenever I deal with offshore book my biggest fear is to be up a ton of money and they say you're beat. I hope you figure this out bro and that you do get paid. You're much calmer then me if I had 6k and getting the run around.

**GigaOuts** · 03-08-17, 01:49 PM

Originally posted by tbone123

Very Scary. Whenever I deal with offshore book my biggest fear is to be up a ton of money and they say you're beat. I hope you figure this out bro and that you do get paid. You're much calmer then me if I had 6k and getting the run around.

The good news is my account still open, I still can make bet, and they still respond to live chat and email. It seems Live Chat have great service but they don't have the power to take care of me.

I have no ideas what Optional talking about. I be glad to change different method or bank or maybe even fly over to headquarter to pick up my check. They do not offer another option or ask me for another bank account. Of course I do my best to work with them, it is not my best interest to argue with them. I just want my $$$ anyway possible.

**Optional** · 03-08-17, 03:35 PM

What are they saying the holdup is with re-paying now Giga?

This seems like such a straightforward thing I don't get what all the drama and time is about.

You said above you were opening an ewallet account. That sounds like a great idea and easy way to resolve this. Has that been done? Have the book agreed to pay to it?

If you can't get them to pay you again just shoot in the complaint form. I have no doubt an SBR dispute agent could get this sorted out quickly for you.

**GigaOuts** · 03-09-17, 12:58 PM

I try to open an ******** account, don't known much about them. But I can not click on it, when my mouse is over ********, the pointer become 'do not enter' sign, it is a red circle with a line across. Maybe I have to make a min deposit before I am able to use it.

Meanwhile I just simply make another withdrawal the same way, hope it is a different staff, different person handle the wire. I will wait and see what happen. At least the withdrawal approve right a way, no more docu is needed.

**moojoo** · 03-09-17, 01:32 PM

Why dont you ask support about all this things regarding ewallet etc,how could forum posters help you?
Why dont you ask them what are all your withdrawal options except wire?