What is Pinnacle technical department paid for??

**SBE** · 07-06-16, 08:21 AM

This lasts over 1 year, or more. They do not care ... I have already mentioned all that today's situation earlier today in another thread here ..."fabulous", thanks for your post here, becasue it always seems I am the only one person in the whole world hav ing that tehcnical problems with them ...

**dealer wins** · 07-06-16, 09:25 AM

Give me a crap website over crap odds and limits any day of the week!

**Optional** · 07-06-16, 11:18 AM

When you are the best in the world a lot of people want to hurt you.

Personally, as much as tech faults annoy me too, I don't want to help the DDOSers and extortionists by ripping on Pinny for it too much.

Just keep hoping they can get it bulletproof enough one day.

**Raana** · 07-06-16, 01:39 PM

Tried to put bet on webpage - got endless loading
At the same time successfully put this bet through API
Looks like it is a website-related error.
technical department made that rather convenient API too. Let's not forget about that.

**SBE** · 07-06-16, 01:55 PM

Another new kind of error:

The data you requested is temporarily unavailable. Please Retry

wbsite loading, and loading, and loading ... and will be loading until the LIVE match ends ...

**jjgold** · 07-07-16, 09:27 PM

They basically have antiquated flawed software that cannot be repaired

I have no idea why they do not grow with the times and get totally new stuff

The software is not user friendly at all and daily tech glitches 365 days a year

**SBE** · 07-09-16, 08:49 AM

And another one:

Service Unavailable

HTTP Error 503. The service is unavailable.

**Ruifgalmeida** · 07-09-16, 09:35 AM

I use mobile version havent had any problems in a while

**ozpak** · 07-10-16, 01:57 AM

as mush as I love pinnacle because of their virtually unlimited limits, I hate their technical problems. THey really need to do something to increase efficiency of their site. Sometime, I am in middle of trade or arb, and Pinnacle website just stop responding or log me out, or take forever to load. It sucks like a hot Bit** stop sucking just before you are going to ***. But at the end of the day you have to deal with this because yes they are the best in the industry.

**jim** · 07-10-16, 02:08 AM

definitely need to get this looked after, have missed quite a few bets.

**chidondollars** · 07-10-16, 06:43 AM

pinny for all that matters is still the best,just visit any other sbr rated A+ books and confirmed if any is close.They are simply the best.was looking for the books to renew my pro membership but only 5dimes is close

**zoloto** · 07-11-16, 10:11 AM

Errors seem to appear after cca. 1 hour of no activity. Not so bad. Most bookies log me off after 5 inactive minutes.

**SBE** · 07-12-16, 09:23 AM

Just unable to view my statement, only that appears:

The data you requested is temporarily unavailable. Please Retry

**SBE** · 07-12-16, 11:54 AM

Started to work (the statement is available again), after 2 hours...

It was an error in the Asian style. The classic website - statement worked normally (I do not use it almost at all).

**jjgold** · 07-12-16, 07:59 PM

a lot of script errors too

lots of logging off and on to make it work again

**SBE** · 07-15-16, 03:18 AM

Today, terrible, again. The asian style betting slip falls down - to update (it should do every 10 seconds, but it does not, sometimes works twice in a row, sometimes no update). And if I choose some competitions before to view (there is such option), after it stops updating, all other (unwanted) competitions are back !...

**SBE** · 07-15-16, 03:42 AM

Service Unavailable

HTTP Error 503. The service is unavailable.

**SBE** · 07-15-16, 03:47 AM

Your web browser has limited capabilities. To view the enhanced experience try upgrading your browser to the latest version of Chrome or Firefox.

**SBE** · 07-15-16, 03:48 AM

And I use the newest versions of both of them ...

**SBR Forum** · 07-15-16, 10:24 AM

Pinnacle reviewed this internally. These are known intermittent issues that occur as server maintenance is conducted or releases deployed. Their IT team is aware of the feedback and will take steps to address.

Thanks for your feedback.

**SBE** · 07-15-16, 01:19 PM

Originally posted by SBR Forum

Pinnacle reviewed this internally. These are known intermittent issues that occur as server maintenance is conducted or releases deployed. Their IT team is aware of the feedback and will take steps to address.

Thanks for your feedback.

SBR Forum, thank you very much. You are the only one who cares.

Even, Pinnacle, does not care, at all. As that issues and errors occur already for 1 year long !!!

Well, it is caused by a maintenance ? So then , they are doing the maintenance 60 times in every hour ! Today, it is falling down continously (the betting slip update + logging out + unable even sometimes to load the main website with the log in window).

It is very "pleasant ", when I bet a LIVE tennis match, the bet is in the "waiting " status (Pinnacle is reviewing it ) for few seconds and now the Pinnacle website logs me out ! Re-logging in take further few seconds and I still do not know if my bet was accepted or refused ... terrible...
And from 15:0 it can be 15:30 and the odds are totally different ...

**SBE** · 07-15-16, 01:29 PM

And if I ask them directly, they, instead of asking me million of (stupid) questions, they would do better if they fix it once finally...

Here below, just an example of their answer:

"Dear Client,

Thank you for providing the file attached.

It has been forwarded to our IT Department for review.

As per the issues you are experiencing accessing the site, can you please provide us additional information?

We apologize you are experiencing difficulties reaching our site.

Our IT Department will require the following information to initiate an investigation regarding your connection issue:

If there are error messages or if the screen is not displaying correctly, please provide a screenshot of the page.

Provide the URL you see in your browser when the problem occurs.

What time and date did you have this problem?

Are you still having the same problem?

What country are you located in?

Can you access other websites?

Are you using a home computer, a public computer or a mobile device?

If you are using a mobile devise, what type of devise do you use?

In addition, please provide the IP address being used as it appears at www.whatismyip.com.

We appreciate your assistance.

Kind Regards,

Customer Service Department / Pinnacle Sports,"

This email is old few months, maybe a year ...and nothing fixed, the website is still worse and worse ...

**SBE** · 07-28-16, 03:02 PM

Service Unavailable

HTTP Error 503. The service is unavailable.

Asian style website

**SBE** · 07-28-16, 03:21 PM

There was a technical problem. Please retry your action.

**jjgold** · 07-29-16, 11:20 AM

it seems better the last few days

**SBE** · 07-29-16, 11:58 AM

Originally posted by jjgold

it seems better the last few days

Having also problem to place a live bet. Only loading and loading, after few seconds of loading, I am informed about how the odds changed. Previously, that info was displayed immediately...terrible ...

**SBE** · 07-29-16, 02:51 PM

This is how it works " better "

The data you requested is temporarily unavailable. Please Retry

**OTL** · 07-29-16, 03:16 PM

"Your request has been declined because of a communication failure. Please retry your request in a couple of minutes."

...I've been trying since this morning. God damn this is annoying.

They really need to scrap their IT guys and bring people in that know what they're doing.

**SBE** · 07-29-16, 03:34 PM

Earlier today, I tried to place a pre-match bet. Clicking on "Place Bet"and submitting - it was only loading and loading, so I used (on another window) another betting slip (asian style) to submit it again. After about 10-15 seconds the web started to work and I have founf my bet in the statement placed twice !

Great job, Pinnacle ! Rather than changing your brand name, what about to provide us with a working website, finally ???

**SBE** · 08-02-16, 03:35 PM

A (partial) novelty:

Sorry but there was an error loading the Ticker Tape: 0 error

There was a technical problem. Please retry your action.

**luctens** · 08-02-16, 07:58 PM

Originally posted by SBE

A (partial) novelty:

Sorry but there was an error loading the Ticker Tape: 0 error

There was a technical problem. Please retry your action.

Do you ever stop moaning about Pinnacle's site? Surely you get it now. Pinnacle's website isn't good and you will get pretty regular issues with the website. If you don't like that and don't see that their odds and limits are a good enough trade-off for the poor website, just go and bet with another bookmaker because Pinnacle's long history of technical issues tells you that there won't be any significant improvements with the website any time soon.

So you either accept Pinnacle's poor website with their odds and limits, or you bet with a different bookmaker that has a better website but worse odds and limits.

Either way, stop with this boring and pointless moaning.

**OTL** · 08-02-16, 11:48 PM

Originally posted by SBE

And if I ask them directly, they, instead of asking me million of (stupid) questions, they would do better if they fix it once finally...

Here below, just an example of their answer:

"Dear Client,

Thank you for providing the file attached.

It has been forwarded to our IT Department for review.

As per the issues you are experiencing accessing the site, can you please provide us additional information?

We apologize you are experiencing difficulties reaching our site.

Our IT Department will require the following information to initiate an investigation regarding your connection issue:

If there are error messages or if the screen is not displaying correctly, please provide a screenshot of the page.

Provide the URL you see in your browser when the problem occurs.

What time and date did you have this problem?

Are you still having the same problem?

What country are you located in?

Can you access other websites?

Are you using a home computer, a public computer or a mobile device?

If you are using a mobile devise, what type of devise do you use?

In addition, please provide the IP address being used as it appears at www.whatismyip.com.

We appreciate your assistance.

Kind Regards,

Customer Service Department / Pinnacle Sports,"

This email is old few months, maybe a year ...and nothing fixed, the website is still worse and worse ...

LOL, I got the same copy & paste response from them about my issue.

**zabelm** · 08-03-16, 02:05 PM

Never had any problem with Pinnacle. Most important they pay promptly. I have been with them for years without any issues.

**SBE** · 08-05-16, 08:59 AM

Posting only new issues:

"Due to malicious web traffic, this page is temporarily unavailable. Please bear with us while we deal with this issue. You can view the odds by logging in."

I cannot load any match at this moment. Only loading and loading ... and then falls down