Jetbull block account and refuse explanation

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  • alibekir
    SBR Rookie
    • 03-26-16
    • 3

    #1
    Jetbull block account and refuse explanation
    After sending my ID Jetbull blocked my account for no reason. Today i wasnt able to login in my jetbull.com account. Jetbull blocked my account with that money that i withdrawed . This isn't the way you use your customer and take there money, i spent hours on your site and now jetbull.com blocked me with my money. I sended everything official as they want (i only changed my BSN number because the dutch government told not to share with any company if they ask, after that i SEND THEM A COPY WITH MY FACE AND WITH THE OFFICIAL BSN NUMBER AND THEY BLOCKED!!!). I have unibet, betsson, betfair account non of them blocked me.
    this company is acting as a thief and scam company with MGA licensed, i deposit in total 350 euro's and withdrawed 462 euro. And even the live chat not responding and refers to their scam mail. I contacted MGA for this.
  • SBR Contests
    SBR Wise Guy
    • 09-04-08
    • 725

    #2
    Hi Alibekir,

    Please fill out a complaint form

    Comment
    • alibekir
      SBR Rookie
      • 03-26-16
      • 3

      #3
      Thanks for the reply. Bill took it up! I want to thank SBR for the support.

      Btw: Jetbull referring to their terms 13.3 and 13.4. Nonsense ofcourse, the live chat is also short and funny with giving answers.

      ME
      14:32:01
      so 13.3 is the reason? But explain to me what it means
      Loredana
      14:32:48
      that our company may refuse to open an account or may opt to close your account which has already been opened at our own discretion
      ME
      14:33:18
      Means what.. That i have a double account?
      ME
      14:33:23
      Where and how?
      Loredana
      14:33:55
      please note that this is all the information I have, the decision was made by our security department
      ME
      14:34:12
      yeah but what the hell, my money is gone
      ME
      14:34:15
      you have no information
      ME
      14:34:23
      security department not replying
      ME
      14:35:26
      Atleast come with a clear explanation
      Loredana
      14:36:12
      this is all the information I have, please consult our terms and conditions, section 13 CLOSURE AND TERMINATION BY US
      Loredana
      14:36:16
      https://www.jetbull.com/TermsConditions
      ME
      14:37:39
      tell me what it means i dont understand. im stupid.
      Loredana
      14:38:09
      as I have already informed you, our company may refuse to open an account or may opt to close your account which has already been opened at our own discretion
      Loredana
      14:38:19
      13.4 In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law. Or the competent Authority.
      ME
      14:38:58
      suspicious transaction?
      ME
      14:39:03
      Skrill account is mine
      ME
      14:39:08
      email that i registered is mine
      Loredana
      14:39:12
      please note that I have provided you all the information I have
      For the first time i play with them.

      I can proof with my own BANK that i made a transfer to SKRILL, both on my name and account is verified, so nothing suspicious and they are searching for excuses. Madbull's.

      Really i dont want there money or my winnings. Just give my deposit back of 350 and call it a day Jetbull **** (+skrill withdraw money 3.95 so i can go on with honest bookies).
      Last edited by alibekir; 06-01-16, 08:37 AM.
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