Bet-52 didn't proceed my payout after 3 weeks...

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  • James85
    SBR Rookie
    • 04-07-16
    • 14

    #36
    What do you mean Bithko with "players with balance"? Don't you have balance too?
    Comment
    • bithko
      SBR Hustler
      • 02-08-16
      • 86

      #37
      Originally posted by James85
      What do you mean Bithko with "players with balance"? Don't you have balance too?
      The last time I logged in my bet-52 account my balance was 0, because I have a pending payout since march 8th...
      Comment
      • bithko
        SBR Hustler
        • 02-08-16
        • 86

        #38
        Originally posted by bithko
        The last time I logged in my bet-52 account my balance was 0, because I have a pending payout since march 8th...
        Now, I consider they stole me 2100$ (1000$ deposit + 1100 winnings) unless I get my money back...
        Comment
        • James85
          SBR Rookie
          • 04-07-16
          • 14

          #39
          Let's hope they will be honest and fair to players.
          Their e-mail isn't working anymore....
          Comment
          • rexov
            SBR Rookie
            • 04-08-16
            • 3

            #40
            Hi guys.


            Originally posted by Optional
            Anyone with problems at these books please fill in a complaint form and we can try to deal with them as a group http://www.sportsbookreview.com/sportsbook-complaint/

            They use the Betconstruct backed so hopefully we can get some help from that angle if needed.
            Hi ,this is my situation :


            Yesterday i wrote email to them , but they only paid me my last "pending withdrawal" . (My request was all my balance)


            Then ,i wrote aganin a email to docs@bet-52.com , but right now, the email : docs@bet-52.com does not work :

            "

            Delivery to the following recipient failed permanently:

            docs@bet-52.com

            Technical details of permanent failure:"




            I hope this can be solved soon
            Comment
            • Optional
              Administrator
              • 06-10-10
              • 60708

              #41
              If you are having trouble with the docs@bet-52.com email address you can try docsdepartment@gmail.com

              I think they both go to the same place so no need to use both if you are in contact through one.

              I'd suggest trying to stay calm with them. It appears they are processing outstanding withdrawal requests only right now.

              As I said on the previous page Betconstruct say you will be looked after so try not to attack them when speaking to them.

              I don't know if Bet-52 will be back or not, Betconstruct did not give me any information about the problem or the expected future. Just that everyone will be looked after properly.
              .
              Comment
              • rexov
                SBR Rookie
                • 04-08-16
                • 3

                #42
                hey friends,a correction, the email was changed.

                The email yesterday : docs@bet-52.com (this donst work now, "Delivery to the following recipient failed permanently:" )

                The email now : docs@bet52.com

                Comment
                • Arles
                  SBR High Roller
                  • 04-09-16
                  • 130

                  #43
                  i had the same problem with bet-52, i requested a 600 euros payout and then the site went offline. i contacted https://www.betconstruct.com/ (there is a chat to talk with an operator) and also docs@bet-52.com and they payed me pretty quickly.
                  Comment
                  • James85
                    SBR Rookie
                    • 04-07-16
                    • 14

                    #44
                    Still no replay from other e-mail either....but we're waiting and hoping for best...
                    Comment
                    • gogalalovic
                      SBR Rookie
                      • 04-09-16
                      • 8

                      #45
                      For all other i want to say that i have an active bonus there and i lose my money and they deactivate my bonus, i was my 257 eur and when i wish to withdraw my money i made mistake and i add 257 eur, then on my account was my 514 eur, then i make request before 10 days and today money was come on neteller. i write email on docsdepartment@gmail.com and eur@betconstruct.com.
                      Comment
                      • gogalalovic
                        SBR Rookie
                        • 04-09-16
                        • 8

                        #46
                        i have a 514 eur on my account and make request 10 days ago. today i was send mail on docsdepartment@gmail.com and

                        eur@betconstruct.com and money come same day on neteller...
                        Comment
                        • brogini78
                          SBR Rookie
                          • 04-06-16
                          • 15

                          #47
                          Now also the Mail docs@bet-52 is inactive
                          do you have news?
                          Comment
                          • bithko
                            SBR Hustler
                            • 02-08-16
                            • 86

                            #48
                            Originally posted by brogini78
                            Now also the Mail docs@bet-52 is inactive
                            do you have news?
                            No news from them since march 25th...
                            Comment
                            • rexov
                              SBR Rookie
                              • 04-08-16
                              • 3

                              #49
                              Originally posted by rexov
                              Hi guys.




                              Hi ,this is my situation :


                              Yesterday i wrote email to them , but they only paid me my last "pending withdrawal" . (My request was all my balance)


                              Then ,i wrote aganin a email to docs@bet-52.com , but right now, the email : docs@bet-52.com does not work :

                              "

                              Delivery to the following recipient failed permanently:

                              docs@bet-52.com

                              Technical details of permanent failure:"




                              I hope this can be solved soon
                              *Update of my case :

                              i was paid the total money from my balance today . (skrill )
                              Comment
                              • brogini78
                                SBR Rookie
                                • 04-06-16
                                • 15

                                #50
                                Now also docs@bet52.com is inactive
                                Comment
                                • James85
                                  SBR Rookie
                                  • 04-07-16
                                  • 14

                                  #51
                                  Nobody is replaying on my e-mails!! Damn!!!
                                  Comment
                                  • bithko
                                    SBR Hustler
                                    • 02-08-16
                                    • 86

                                    #52
                                    Originally posted by James85
                                    Nobody is replaying on my e-mails!! Damn!!!
                                    Samething here!
                                    Comment
                                    • Optional
                                      Administrator
                                      • 06-10-10
                                      • 60708

                                      #53
                                      Originally posted by James85
                                      Nobody is replaying on my e-mails!! Damn!!!
                                      Originally posted by bithko
                                      Samething here!
                                      General admin staff often do not work weekends.

                                      Keep calm and see what happens during the week.
                                      .
                                      Comment
                                      • bithko
                                        SBR Hustler
                                        • 02-08-16
                                        • 86

                                        #54
                                        Originally posted by Optional
                                        General admin staff often do not work weekends.

                                        Keep calm and see what happens during the week.
                                        For that reason, it's hard to believe that 2 guys received their payouts this weekend...I have a serious doubt about them...Is it reals players or they just trying to protect the reputation of Radon BV or betconstruct?
                                        Comment
                                        • Optional
                                          Administrator
                                          • 06-10-10
                                          • 60708

                                          #55
                                          Originally posted by bithko

                                          For that reason, it's hard to believe that 2 guys received their payouts this weekend...I have a serious doubt about them...Is it reals players or they just trying to protect the reputation of Radon BV or betconstruct?
                                          I'm pretty sure they are really being paid. A Betconstruct manager said they would be and it would not look great for them or all their other books if they were just lying. It's in their interests to make sure one book does not drag down their reputation so I think they will get everyone paid eventually.

                                          I don't think any of you are dealing with the Bet52 owners right now. Just Betconstruct people.
                                          Last edited by Optional; 04-10-16, 08:06 PM.
                                          .
                                          Comment
                                          • bithko
                                            SBR Hustler
                                            • 02-08-16
                                            • 86

                                            #56
                                            Originally posted by Optional
                                            I'm pretty sure they are really being paid. A Betconstruct manager said they would be and it would not look great for them or all their other books if they were just lying. It's in their interests to make sure one book does not drag down their reputation so I think they will get everyone paid eventually.

                                            I don't think any of you are dealing with the Bet52 owners right now. Just Betconstruct people.
                                            Like you said, lets see what happen next, I hope you're right...
                                            Comment
                                            • brogini78
                                              SBR Rookie
                                              • 04-06-16
                                              • 15

                                              #57
                                              hi,
                                              this morning i had contact betconstruct in chat.
                                              an operator tell me that...

                                              "I would like to inform, that your mentioned website has some technical problems, which will be solved in 2 days."

                                              <strike></strike>
                                              Comment
                                              • James85
                                                SBR Rookie
                                                • 04-07-16
                                                • 14

                                                #58
                                                "Technical problems"...yeah, right
                                                What's that for technical issues, which can't be solved in a week, and it looks like, they paid/will pay off just those who actually made withdrawal request, and others, who actually trusted them and planed to bet further on their site, will get zip
                                                I'v talked with Betconstruct too, but they haven't told me anything about technical issues, just that they will inform me, when they will have new infos.
                                                Comment
                                                • Alpacino1
                                                  SBR Rookie
                                                  • 04-09-16
                                                  • 9

                                                  #59
                                                  Hello, I was betconstruct sought information from bet-52 and they told me that I would be a report regarding payments, but for two days I have not heard from nobody.
                                                  Comment
                                                  • Arles
                                                    SBR High Roller
                                                    • 04-09-16
                                                    • 130

                                                    #60
                                                    Originally posted by brogini78
                                                    hi,
                                                    this morning i had contact betconstruct in chat.
                                                    an operator tell me that...

                                                    "I would like to inform, that your mentioned website has some technical problems, which will be solved in 2 days."

                                                    <strike></strike>
                                                    4 or 5 days ago they told me the same thing... but at least they paid me
                                                    Comment
                                                    • brogini78
                                                      SBR Rookie
                                                      • 04-06-16
                                                      • 15

                                                      #61

                                                      How can i do?i have my balance, but i haven't request a withdrawal.....
                                                      Comment
                                                      • Optional
                                                        Administrator
                                                        • 06-10-10
                                                        • 60708

                                                        #62
                                                        Originally posted by brogini78

                                                        How can i do?i have my balance, but i haven't request a withdrawal.....
                                                        I would send an email to docsdepartment@gmail.com asking if you can request a withdraw from your Bet52 account for $x
                                                        .
                                                        Comment
                                                        • bithko
                                                          SBR Hustler
                                                          • 02-08-16
                                                          • 86

                                                          #63
                                                          Originally posted by Arles
                                                          4 or 5 days ago they told me the same thing... but at least they paid me
                                                          You're a lucky guy, I still waiting for my payout after more than 30 days...
                                                          Comment
                                                          • Alpacino1
                                                            SBR Rookie
                                                            • 04-09-16
                                                            • 9

                                                            #64
                                                            It remains to wait and pray to God, I seriously doubt that I will ever see their money.


                                                            I sent an email to docsdepartment@gmail.com twice. I contacted betconstruct chat three times, it's been five or six days, every time they look for my account information, mail, and every time they write that will soon be a contact. I got a promise that will surely today some contact, but I doubt anything like that.

                                                            It's nice to hear that someone paid, if this is true then I can still hope.
                                                            Comment
                                                            • bithko
                                                              SBR Hustler
                                                              • 02-08-16
                                                              • 86

                                                              #65
                                                              I've tried all the email address, and none is working or provided an update of my situation...Betconstruct agents gave me always the same answer in the live chat: ''Then please wait until the site will be available. Don't worry about the financial side , Betconstruct is fully responsible for it!''
                                                              I don't think the bet-52 website will be online...So they just buying time, why? We don't know, but it smells bad.




                                                              <form action="https://www.betconstruct.com/" method="POST" id="intercom-composer" class="intercom-composer" style="box-sizing: content-box; font-stretch: normal; text-align-last: initial; -webkit-text-emphasis-style: none; text-shadow: none; alignment-baseline: baseline; animation-play-state: running; backface-visibility: visible; baseline-shift: baseline; border: 0px none transparent; border-radius: 0px; bottom: 0px; -webkit-box-decoration-break: slice; box-shadow: none; -webkit-column-break-after: auto; -webkit-column-break-before: auto; -webkit-column-break-inside: auto; caption-side: top; clear: none; clip: auto; color: inherit; -webkit-column-gap: normal; -webkit-column-span: 1; -webkit-column-width: auto; -webkit-column-count: auto; content: normal; counter-increment: none; counter-reset: none; cursor: auto; direction: ltr; dominant-baseline: auto; empty-cells: show; float: none; height: auto; image-rendering: auto; left: 0px; line-height: inherit; list-style: disc outside none; margin: 0px auto; max-height: none; max-width: 336px; min-height: 0px; min-width: 0px; opacity: 1; outline: invert none medium; outline-offset: 0px; overflow: visible; padding: 16px; page: auto; page-break-after: auto; page-break-before: auto; page-break-inside: auto; perspective: none; perspective-origin: 50% 50%; position: absolute; quotes: none; resize: none; right: 0px; size: auto; table-layout: auto; top: auto; transform: translate(0px, 0px); transform-origin: 50% 50% 0px; transform-style: flat; unicode-bidi: normal; vertical-align: baseline; width: auto; word-break: normal; word-spacing: normal; word-wrap: normal; z-index: 2147483001; -webkit-font-smoothing: antialiased; background-image: none; background-color: transparent;">


                                                              </form>
                                                              Last edited by bithko; 04-11-16, 09:00 AM.
                                                              Comment
                                                              • Arles
                                                                SBR High Roller
                                                                • 04-09-16
                                                                • 130

                                                                #66
                                                                i suggest to contact the betconstruct.com chat, you can have an immediate feedback there...
                                                                Comment
                                                                • Alpacino1
                                                                  SBR Rookie
                                                                  • 04-09-16
                                                                  • 9

                                                                  #67
                                                                  Originally posted by Arles
                                                                  i suggest to contact the betconstruct.com chat, you can have an immediate feedback there...
                                                                  Yes, I contacted them on several occasions and always get the same answer.

                                                                  They're looking for my date, ID, e-mail, name, and they say that they have forwarded their service that will contact me as soon as possible. Of course, for four days just me no one has contacted.
                                                                  Comment
                                                                  • brogini78
                                                                    SBR Rookie
                                                                    • 04-06-16
                                                                    • 15

                                                                    #68
                                                                    Originally posted by Arles
                                                                    i suggest to contact the betconstruct.com chat, you can have an immediate feedback there...
                                                                    done.....yesterday....they said that in two days bet-52 back available......
                                                                    Comment
                                                                    • Arles
                                                                      SBR High Roller
                                                                      • 04-09-16
                                                                      • 130

                                                                      #69
                                                                      but i swear that i've been payed... maybe because luckily i requested the withdraw before the site went offline
                                                                      Comment
                                                                      • bithko
                                                                        SBR Hustler
                                                                        • 02-08-16
                                                                        • 86

                                                                        #70
                                                                        Originally posted by Arles
                                                                        i suggest to contact the betconstruct.com chat, you can have an immediate feedback there...
                                                                        Could you prove us that you received your money...It would help us to have some hope...
                                                                        Comment
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