Update: The sportsbook has paid the player's balance through bitcoin.
(Long time listener, first time caller)
I am having big trouble making a withdrawal from the Sportsbook ML718.com. I opened an account at ML718.com on November 7, 2015. I deposited $1,000 in Bitcoin and received a bonus. After the waiting period and completing the rollover I withdrew a total of 3 times each for $1,000 in Bitcoin. The last successful withdrawal was December 24, 2015. 98% of my bets were flat bets, 98% of my bets were on NFL (sides, totals, ML)
On January 4, 2016 I requested by email a $1,000 Bitcoin withdrawal a person named Kelly responded that all Costa Rican Sportsbook accounting departments are closed for the holidays until January 11, 2016.
On January 11, 2016 I requested a $2,000 Bitcoin withdrawal, a Woman named Lila responded "You get one payout every ten days as a bronze member. Today is technically business day 1, as the accounting department was essentially closed to do year end reporting. You received a withdrawal the last day payouts were processed before years end".
On January 27 I requested a Bitcoin Payout of $2,000, a person named Kelly responded with "Your account has been closed at our discretion and a check will be mailed out for $3507. Please confirm your mailing address. Also you have two pending wagers and a check will be issued if and when these wagers win. I wrote back later in the day (Jan 27) asking if there were any fees for the check and if I could get a tracking number. My account manager Todd responded "Greetings, No fees no tracking number will arrive 10-20 days, usually sooner".
I filed a complaint with SBR on January 28
After six phone calls over many days where I could only leave message as nobody could take my call, I finally called and left a message with a false first name and new phone number. I received a call back from my account manager Todd. He informed me that my payout would take 8-12 weeks. He added that "because you ran like a little bitch to those crooks at SBR, I am going to take my sweet time to pay you".
(Long time listener, first time caller)
I am having big trouble making a withdrawal from the Sportsbook ML718.com. I opened an account at ML718.com on November 7, 2015. I deposited $1,000 in Bitcoin and received a bonus. After the waiting period and completing the rollover I withdrew a total of 3 times each for $1,000 in Bitcoin. The last successful withdrawal was December 24, 2015. 98% of my bets were flat bets, 98% of my bets were on NFL (sides, totals, ML)
On January 4, 2016 I requested by email a $1,000 Bitcoin withdrawal a person named Kelly responded that all Costa Rican Sportsbook accounting departments are closed for the holidays until January 11, 2016.
On January 11, 2016 I requested a $2,000 Bitcoin withdrawal, a Woman named Lila responded "You get one payout every ten days as a bronze member. Today is technically business day 1, as the accounting department was essentially closed to do year end reporting. You received a withdrawal the last day payouts were processed before years end".
On January 27 I requested a Bitcoin Payout of $2,000, a person named Kelly responded with "Your account has been closed at our discretion and a check will be mailed out for $3507. Please confirm your mailing address. Also you have two pending wagers and a check will be issued if and when these wagers win. I wrote back later in the day (Jan 27) asking if there were any fees for the check and if I could get a tracking number. My account manager Todd responded "Greetings, No fees no tracking number will arrive 10-20 days, usually sooner".
I filed a complaint with SBR on January 28
After six phone calls over many days where I could only leave message as nobody could take my call, I finally called and left a message with a false first name and new phone number. I received a call back from my account manager Todd. He informed me that my payout would take 8-12 weeks. He added that "because you ran like a little bitch to those crooks at SBR, I am going to take my sweet time to pay you".