New 1xbet joke..

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  • Caip34000
    SBR High Roller
    • 10-22-15
    • 110

    #1
    New 1xbet joke..
    Well once again if i have to contact you it's because of 1xbet but today it's another joker from them and not a funny one.
    First 1xbet have a feature called advancde bet witch allow you to make bet with the prodjected winning of your future bets.it also had a feature that allow you to sell betslip before the event start with a little bit less return that your original stake.

    I had a question for them the question was whether or not if you sell a bet the money you get from that will be returned completly to your balance or will be used to cover the advancedbet here are their answer

    Them-Dear user, If the bets №503558717 and №503558429 will won, they will be used for covering of your last advancebets. So you will not receive the full winning for them

    Me-And if i sell them will it be used for covering my last advancedbet?

    Them-You will get the sum for your sold bets.

    Me-if i sold the bet №503558717 №503558429 for 180 € for exemple will i get the full amount or this money will be used to cover the advanced bet that's what i want to know please

    Them-The bet slips which will be sold cannot be used for covering of advancebets.

    Me-so if i sell them for 180€ i will have 180€ in my balance can you confirme that please?

    Them- Yes, you will have 180 euros.

    Me-if it's not the case when i sell them will you compensate me for the loss if you are wrong?

    Them- Yes you will have them.
    Of course they were wrong and i sold my bet and only got 16euros in my balance.Since then the completly refuse to take responsibility and their mistake made me lost 200€uros and i am pretty sure they gave me wrong informations on purpose so once again i call SBR because this book is really the worst.Have a good day everyone

    Of course the two bets turn out to be won.... and i lost everything on that it's really hard for me.

    Also you have to understand that without what they said to me i would never have sold the bet because this would have been really a nonsence.
    Last edited by Caip34000; 01-10-16, 11:25 AM.
  • Caip34000
    SBR High Roller
    • 10-22-15
    • 110

    #2
    Today I contacted them again by email and they repeat that they made a mistake but refuse to give me any kind of compensation I understand that for some user this dispute may seem small but it's litteraly all the money I planed to get back for this month for me and I know I am an idiot here but their customers service gave me on purpose wrong information for me to lost money.
    Comment
    • Optional
      Administrator
      • 06-10-10
      • 61457

      #3
      Geez you are having a bad run.

      I'll ask him about this for you too
      .
      Comment
      • Caip34000
        SBR High Roller
        • 10-22-15
        • 110

        #4
        Thanks to you.
        If you need I can forward you all the emails exchanged and the chat transcript
        Comment
        • jjgold
          SBR Aristocracy
          • 07-20-05
          • 388179

          #5
          Why are you playing there?
          Comment
          • Caip34000
            SBR High Roller
            • 10-22-15
            • 110

            #6
            Litteraly because I'm French
            Comment
            • Caip34000
              SBR High Roller
              • 10-22-15
              • 110

              #7
              To update the community, after long discussion with an 1xbet manager on a french forum and with the help of the sbr agent, 1xbet pay me back the 180 euros they made me lost.

              I still have another dispute with them but i am confident about the outcome.

              Thanks to SBR and thanks to the 1xbet manager that was able to listen to me and solve totally my problem
              Comment
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