Last Sunday week 10Bet erred in resulting and settling on a UK horse race.
I backed the winner of the race and on settling, 10B applied a pretty steep deduction on account of a couple of non-runners.
Or at least they were non-runners according to the results page on the 10Bet site.
Trouble is both "non-runners" did participate in the race and one of them actually managed to run into a placing!
I brought the error to their attention the following day and have followed them up several times since but I've had no response at all.
Finally, yesterday I sent an email saying I was lodging a formal complaint. More over their total lack of communication than the issue itself which, to be honest, amounts to a relatively insignificant $69.
I backed the winner of the race and on settling, 10B applied a pretty steep deduction on account of a couple of non-runners.
Or at least they were non-runners according to the results page on the 10Bet site.
Trouble is both "non-runners" did participate in the race and one of them actually managed to run into a placing!
I brought the error to their attention the following day and have followed them up several times since but I've had no response at all.
Finally, yesterday I sent an email saying I was lodging a formal complaint. More over their total lack of communication than the issue itself which, to be honest, amounts to a relatively insignificant $69.
