Hi everyone.
I have big problem with LSbet.com. I have my account there now for over a year( might be much longer but I am not sure). Over a long period of time I have made always deposits from 300-2000 Euro. I havent always being a winner. I lost huge amounts there too. In the last 2 weeks I have won with livebetting over 20.000 euro. Last week I made like four withdrawls of 1100-1400. Its not possible to withdrawl there through skrill or neteller more. After I made these withdrawls I had like 16000 Euro left. None of my withdrawls were approved by LSbet. Then I got an e-mail where was said I should send a photo of me where I am holding my passport in my hand and photo with of me with a papersheet in my hand on which is written my name, my username and I should sign it.
After sending these documents I got an answer in less than an hour. That was the answer :
Dear ......... ,Unfortunately you`ve broken the rule 1.2.4 of Terms and Conditions:1.2.4 The Player’s Account must be registered in Player’s own, correct, name and personal details and it shall only be issued once for the Player and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which the Player opens with the Company, or which are beneficially owned by the Player in relation to the Services shall be "Duplicate Accounts". The Company has right to close any Duplicate Account (but shall not be obliged to do so).
When I lost there was never a problem. Now I have won and they are inventing stuff to keep my money. Why would I duplicate anys account when I have my own one. That makes no sense. I can understand that people do that because of the bonus. But since I always deposit so big amounts a hundred euro bonus wont make any big difference.
I asked for information who this person is that they are talking about. But they didnt give me any information. So they are not giving my money because of a reason that they are not even explaining.
I know that if a betting company has its license from Gribraltar for example then they have people you can write to to make a complainment. But LSbet.com is seated in Curacao and I cannot find anyone to who I could make a complainment. I would really appreciate if anyone can help me.
Thank you very much
I have big problem with LSbet.com. I have my account there now for over a year( might be much longer but I am not sure). Over a long period of time I have made always deposits from 300-2000 Euro. I havent always being a winner. I lost huge amounts there too. In the last 2 weeks I have won with livebetting over 20.000 euro. Last week I made like four withdrawls of 1100-1400. Its not possible to withdrawl there through skrill or neteller more. After I made these withdrawls I had like 16000 Euro left. None of my withdrawls were approved by LSbet. Then I got an e-mail where was said I should send a photo of me where I am holding my passport in my hand and photo with of me with a papersheet in my hand on which is written my name, my username and I should sign it.
After sending these documents I got an answer in less than an hour. That was the answer :
Dear ......... ,Unfortunately you`ve broken the rule 1.2.4 of Terms and Conditions:1.2.4 The Player’s Account must be registered in Player’s own, correct, name and personal details and it shall only be issued once for the Player and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which the Player opens with the Company, or which are beneficially owned by the Player in relation to the Services shall be "Duplicate Accounts". The Company has right to close any Duplicate Account (but shall not be obliged to do so).
When I lost there was never a problem. Now I have won and they are inventing stuff to keep my money. Why would I duplicate anys account when I have my own one. That makes no sense. I can understand that people do that because of the bonus. But since I always deposit so big amounts a hundred euro bonus wont make any big difference.
I asked for information who this person is that they are talking about. But they didnt give me any information. So they are not giving my money because of a reason that they are not even explaining.
I know that if a betting company has its license from Gribraltar for example then they have people you can write to to make a complainment. But LSbet.com is seated in Curacao and I cannot find anyone to who I could make a complainment. I would really appreciate if anyone can help me.
Thank you very much
