BetDSI bonus question

[downsouth]

So I deposited a while ago for one of the BETDSI 100% up to $300 promos they ran around the holiday. I actually deposited $500 but only received bonus on the $300 per their rules. It came with a 20x rollover which I assumed was $6,000 since I only got a bonus on $300 and the remaining $200 of the deposit was without bonus.

Well, I forgot about the funds for a while as I was using other shops and finally got around to messing with it recently. Spoke to DSI chat to find out what I still had left and they informed me that my rollover to be met was actually out of $10,000 since I deposited $500 and it was a 20x rollover and it did not matter that I only received a bonus on $300 of the deposit.

Anybody familar with the rules of this promo that knows whether or not this is correct?

If it is the case what a horseshit rule and why would anyone deposit over $300 for this promo. WOuldnt it make more sense to deposit initial $300 and then send whatever else in a separate deposit. The difference in rollover isn't huge deal but just think the rule is kinda stupid and would deter people from depositing additional funds at a book.

[Ra77er]

This sounds like the chat rep just made up some rule because he was lazy. Betonline type move imo. I've used this promo before but have not encountered this issue. I would ask to speak to a manager about it because in my time with DSI, I haven't had any issues.

[temple2010]

call back and talk to a manager- def sounds like the person who you talked to was an incompetent asshole!

[Optional]

Here is a copy of the last 300 type promotion they offered.l I got this on 14th June 2014.

Unfortunately the link to further details no longer works but from the wording it sounds like the bonus for $500 is more than that for $300?






Looking through other 300 offers, the deals are slightly different each time.

[downsouth]

Yeah. I've seen that one Optional as well. But mine was for max 300. They have even acknowledged that I only got bonus on 300.

[Optional]

Oh cool. If you want I can probably find the email promo for it if you know the date.

[Courtesywipe]

Shady

[downsouth]

Oh cool. If you want I can probably find the email promo for it if you know the date.

Deposit was made 12/23 so it was their holiday promo. It even says in the description for the deposit that it was $300. Again, not looking to make a big deal but it is kinda a garbage move.

[Optional]

Deposit was made 12/23 so it was their holiday promo. It even says in the description for the deposit that it was $300. Again, not looking to make a big deal but it is kinda a garbage move.

Dont have that one.

No reason you shouldn't submit a complaint form with the details. It does sound strange and I bet the boss could either get it sorted if it is an error or come up with some better explanation than you have been given so far.

http://www.sportsbookreview.com/sportsbook-complaint/

[Regul8er]

BetDSI has the worst bonus structure.

A little bit ago, I did the $150, 20 times rollover in the casino. I didn't realize I was only awarded with the winnings, I thought I got whatever my balance was at the end. I believe I did in the past, but I could be wrong. Regardless, at the end I was $2 away from reaching the rollover. I had $168, and I bet $2.....won the hand, so finished with $170. I was so pissed when I refreshed, and my account only showed $20.

Sure its in the rules, but I asked customer service tonnes of questions about the casino bonus, and this never came up once. Well, had I know, my last bet would have been all in.........at that point I either walk away with $0, or $168. I way I did it, I only walked away with $20. It's pretty obvious had I known the rules, I would have gone all in last hand to win $168......risk and reward right.

Of course they didn't let me play my $150 bonus anymore.......and said you snooze you lose. Bastard$

[downsouth]

Well, after a bit of a run around with a different clerk and eventually getting him to check with his boss it turns out I was actually right and the rollover amount is only calculated based on the deposit amount that receives a bonus.

[shaunovery]

Ds- every time I trried doing the 300 promo that was the most bonus you could get , so them telling you it's 20x is a bit of a Liberty

[downsouth]

Ds- every time I trried doing the 300 promo that was the most bonus you could get , so them telling you it's 20x is a bit of a Liberty

Yeah, I ve done it a few times over the years and its always been 300 max for me. It finally got worked out so all is good.

[Optional]

Well, after a bit of a run around with a different clerk and eventually getting him to check with his boss it turns out I was actually right and the rollover amount is only calculated based on the deposit amount that receives a bonus.

Good news

[horja1]

Business as usual at Betdsi when it comes to bonuses and ROs ... you talk to 5 people and get 6 different RO numbers