Sure didn't take long after dropping youwager, and relying on betphoenix (bp), for bp to join the long list of banned books. Even though I had been with them for many years, although with infrequent action, never an issue with them. In fact, was right here on SBR promoting them not too long ago. And now, let's set the record straight on this low rated bp. My main concern is the treatment I, the customer choosing them to make deposits, get from these offshore people when I call them for assistance. If you do not welcome and appreciate me as your customer, then simple adios!
Before sharing the woeful customer service of bp, let's highlight how bad a low rated bp's site is, which thanks to them I quickly moved on to 5Dimes and am amazed how an 'A' rated site blows bp far out of contention. Well for me, I started to feel wary of bp when looking at their NBA quarter lines, and notice they called them "quater" lines. I immediately questioned the integrity of this site, but thought was just a simple typo. I'll let them know, should be an easy fix, not an issue. To me, if you're kind enough to tell me that my site is displaying 'quater' instead of "quarter", first of all thank you for taking the time to let us know, and that be will corrected within a day if not the hour. Forget my ever getting a thank you, initially seemed like they could care less. So, couple days later still incorrect on bp's site, I try calling them again and ask them very simply: 1) Is this going to be fixed, or not? 2) If so, how much time should I allow to see the correction made?
For days (and only one call per day) I called them, because they told me would be fixed, you know the manager is aware of the issue, etc. So eventually I saw some corrections, but not all, and just today on their site reading about their cash back deal they use an unknown word: Outastanding. Just is a low rated site that it is. According to their site their deal expires on 2/1/15, is 25% on losses over 4 weeks, and any withdrawal in those 4 weeks even if you still have a net loss gets you no deal. A whole page of other nasty fine print on the deal which I applaud bp for openly disclosing, but this one is way over the top, "Further restrictions may apply at the company’s discretion." So even if you in fact comply with all of their fine print, with that last quote they are telling you basically that they can make up anything else they want at any time for any reason without any notice. This is low rated bp in all its glory.
Next, these low rated sites often publish something like bp does, "BetPhoenix is a current leader in the online gaming industry." Naturally, I ask myself they are saying that they are a "current leader" based on what exactly? They book the most action in dollars? They have the best odds? No. They have live wagering? No. They have overnight lines? No. They offer half-time money lines? No. You can buy/sell multiple points? No. They have Consumer Reports, or Dalbar, or SBR rating them a "current leader"? No. Do they have the best customer service? Ha, and NO! Why instead of backing up what you say, as if you're the "leader" you should be proud and broadcast what you're leading, do you choose to just blatantly lie? Real easy to instead say that you are "one" of the current leaders type of modification to avoid the blatant lie, but to say you're the "leader" and not back it up is really sad, and what you see with a low rated bp. Their odds/juice is one of the worst. They don't offer half of what 5dimes offers, and 5dimes simply gives you a free deposit on the average of any 7 deposits you lose. And no, it doesn't expire in 2 weeks either?
5dimes compared to bp, is liking taking a private jet verse taking the bus. For your gaming pleasure, where you can choose from either of these 2 books, you will avoid bp at all cost and make a smart move to 5dimes a true 'A' rated book.
Before sharing the woeful customer service of bp, let's highlight how bad a low rated bp's site is, which thanks to them I quickly moved on to 5Dimes and am amazed how an 'A' rated site blows bp far out of contention. Well for me, I started to feel wary of bp when looking at their NBA quarter lines, and notice they called them "quater" lines. I immediately questioned the integrity of this site, but thought was just a simple typo. I'll let them know, should be an easy fix, not an issue. To me, if you're kind enough to tell me that my site is displaying 'quater' instead of "quarter", first of all thank you for taking the time to let us know, and that be will corrected within a day if not the hour. Forget my ever getting a thank you, initially seemed like they could care less. So, couple days later still incorrect on bp's site, I try calling them again and ask them very simply: 1) Is this going to be fixed, or not? 2) If so, how much time should I allow to see the correction made?
For days (and only one call per day) I called them, because they told me would be fixed, you know the manager is aware of the issue, etc. So eventually I saw some corrections, but not all, and just today on their site reading about their cash back deal they use an unknown word: Outastanding. Just is a low rated site that it is. According to their site their deal expires on 2/1/15, is 25% on losses over 4 weeks, and any withdrawal in those 4 weeks even if you still have a net loss gets you no deal. A whole page of other nasty fine print on the deal which I applaud bp for openly disclosing, but this one is way over the top, "Further restrictions may apply at the company’s discretion." So even if you in fact comply with all of their fine print, with that last quote they are telling you basically that they can make up anything else they want at any time for any reason without any notice. This is low rated bp in all its glory.
Next, these low rated sites often publish something like bp does, "BetPhoenix is a current leader in the online gaming industry." Naturally, I ask myself they are saying that they are a "current leader" based on what exactly? They book the most action in dollars? They have the best odds? No. They have live wagering? No. They have overnight lines? No. They offer half-time money lines? No. You can buy/sell multiple points? No. They have Consumer Reports, or Dalbar, or SBR rating them a "current leader"? No. Do they have the best customer service? Ha, and NO! Why instead of backing up what you say, as if you're the "leader" you should be proud and broadcast what you're leading, do you choose to just blatantly lie? Real easy to instead say that you are "one" of the current leaders type of modification to avoid the blatant lie, but to say you're the "leader" and not back it up is really sad, and what you see with a low rated bp. Their odds/juice is one of the worst. They don't offer half of what 5dimes offers, and 5dimes simply gives you a free deposit on the average of any 7 deposits you lose. And no, it doesn't expire in 2 weeks either?
5dimes compared to bp, is liking taking a private jet verse taking the bus. For your gaming pleasure, where you can choose from either of these 2 books, you will avoid bp at all cost and make a smart move to 5dimes a true 'A' rated book.
