please, opinions about betrally bookie ?We can trust her? thanks
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I have opened account there,because i saw them at flashscore. But after talk with chat and asking them to verify my id first,they said its ok but they may ask for more documents when i ask for withdrawal.For me that was very suspicious. After i told chat operator when i will receive mail from their security department about my documents,in few minutes same person(chat operator) send me mail that my docs are ok. That is very fishy for me,i didnt want to get involved with possible one man scam operation.
I check them at google,they have some complaints about confiscating bonus money.
Their site look exactly like 10bet.comComment -
They have always paid me. Withdrawal takes usually 3-4 days
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3-4 days it is good. Paddy Power of 40 days any more doesn't payComment -
small withdrawl received in 3 days earlier this monthComment -
1 month ago or so I made a 100 deposit and received 100 bonus. I wagered tens of thousands, singles and combos, much more than the required 2000 Eur.6 days ago I submitted a withdrawal request of 600 Eur. Next day I was asked to submit my ID. Since then they promised everyday to process it the same day. Today I was assured that by the end of the day I will receive my money. Because the day is almost gone I entered the chat and asked again what is going on. Operator was very rude and she said I must wait and then she closed the chat window without answering any of my questions.After a while I received the 100 Eur deposit and I discovered within transaction history that remaining 500 were stolen (Manual bonus Withdraw). Of course they didn't bother to inform me about this or to answer my emails. I asked on chat and the only explanation was they stole my money because "Anne: The rest of your balance has been deducted due to bonus manipulation."Comment -
Exactly what i thought. Anne is the person i talked and get mail from. So fishy!Comment -
11 June
(...)
you: please tell me what's up with my withdrawal request
you: I submitted it 2 days ago or so and still haven't got the money
Tom: I will check your account details. Kindly hold on for a moment
you: ok thanks
Tom: Your withdrawal will be completed tomorrow.
Tom: Thank you for your patience and understanding
you: can't you process it today please?
Tom: Our accountant is away so he will do that tomorrow.
(...)
12 June
(...)
you: please can you check if you received my ID
you: I was asked to send it only today... yesterday I was promised to have my withdrawal processed
Erick: YEs, we received your ID
you: can you confirm please when will you process my withdrawal today
Erick: IT will be done in the next 24 hours
you: because your colleague Tom promised to have it done today so I based all my plans on this promise
you: can you help me with this please
Erick: Most probably we will process it today
(...)
13 June
(...)
you: can you check what is going on with my withdrawal please
Erick: I have now talked to the accounts department
Erick: And they will start processing payments now and yours will be processed shortly
you:
ok
Erick: So by the end of the day you should receive it
(...)Comment -
I wagered tens of thousands of Euros, not only on 3-selection combos to clear the bonus, but also on singles, combos that don't count towards rollover, live and prelive, systems, and so on... amounts much bigger than standard 50-eur for rollover, and so on. I had a very heavy betting activity for 1 month or so, 14 pages of history... that makes a bonus of 100 look ridiculous comparing to the amounts I wagered, and as soon as I decide to request a withdrawal they postpone it 5 days and the 6th day they suddenly discovered "multi accounts" (?!?) and "bonus manipulation" (!?!?!?) to steal the money... of course they didn't give details of what exactly they mean...Comment -
Dear Florentina,
Please note that the deducted amount was restored after the official
decision following our Internal Complaints Procedure.
Although you have used shared IP addresses our Bonus Management Team
re-checked all reasons for the initial bonus deduction and decided to
restore your funds.
Please accept our apologies for any inconvenience caused.
Kind Regards,
Michael P.Comment -
That happened to me. I rollovered bonus and They send me only 127 e and They take 266 e from me . When i asked why They take money from me. I got this ansewer :
"Your account IS related to another Betrally user's account, however we
cannot reveal his identity for security reasons.
You have used the welcome bonus in violation to the rules, which you
have agreed to understand and accept upon your registration, and
therefore your bonus generated balance had been removed.
This will be our final and indisputable decision regarding your case
and we consider this conversation closed for any further discussion"Comment
