complaint to unibet.com

[amid]

I would like to inform you that unibet.com doesn't follow their rules.

I placed bet on ball possession in League's Europa match Valencia - Basel after regular time. Unibet counted the result with extra time
69% -31% (http://www.uefa.com/uefaeuropaleague...674/index.html) . This result is absolutely wrong for regular time. I placed bet only regular time without extra, but unibet.com count regular+extra time and give the result 69%-31%.

Other bookmaker betcityru.com gives next result after regular time: %Possession: Valencia - 59%, Basel - 41%. I contacted with their support. They answered me that this result was on site uefa.com after end of regular time but they haven't screenshot to prove it, unfortunately.

After that I sent 3 e-mail to uefa.com but all are without reply still. I asked support of unibet.com to contact with uefa.com and resolve this situation but they refuse to do it.


I hope for your help in this situation, friends.

[amid]

This bookie unibet counts results after regular time:


This bookie betcity counts results after regular time:


Can you see differences? Where is the correct result?

I think all bets must be void if they don't have reliable result.

[amid]

Nobody can help still, unfortunately.

[jjgold]

these rules are so confusing especially with extra time

[amid]

I hope that unibet.com could understand own mistake. Now in all FIFA WORLD CUP matches they write:
"Bets settled according to official statistics published by FIFA.com. Including Extra Time."

[amid]

I recommended strongly to downgrade SBR rating of Unibet Sportsbook.

You can read general reasons here:

http://onthegamblersside.com/news/forums/do-not-play-here/unibet-com-do-not-play-here/

[amid]

Unfortunately, eCogra(http://www.ecogra.org/) refuse to help by this issue. My email is without reply...
"
I try to explain my complaint last time.


1.”

• You placed several bets on Europa’s League match Valencia – Basel for Home team ball possession in regular time 62.5%.
• All the bets were settled as loosing bets as per information obtained from public sources (T&C 5.11.1);
  ”

Obviously a customer can back both sides, but the sportsbook obviously has a little (sometime ALOT) bit more money one side or the other and can pick a site to use to grade that backs the side they need. In this case customer(me) was shown a link that showed his wager a winner, then is graded a loss and verified by another site that states his wager is a loser. Further more, unibet can show customers two different sites to make sure everyone loses both sides of the wager.
At first they gave another link from espn site. Then they changed to another link (flashscore). It is not fair play.
2.”
Please note that UEFA does not save Ball Possession stats for Europa League;
”
This is false information. Look at file unibetuefa.jpg, please. I hope still that unibet.com could understand own mistake. Now in Europa’s League’s matches they write:"Bets settled according to official statistics published by UEFA.com. Including Extra Time."
For example, ball possession on final match here: http://www.uefa.com/uefaeuropaleague...228/pitch-view
3.”

• The below links were provided to you by the operator:
  
  http://www.flashscore.com/match/2u94...h-statistics;1
  http://www.flashscore.com/match/2u94...h-statistics;2

“
First of all this is second links(first this - http://www.espnfc.com/gamecast/391316/gamecast.html ). See here http://f-picture.net/lfp/s020.radika...a7587b.jpg/htm, please. At my account result is 69% still. By flashscore.com result is about 65%. They provided flashsore, but result isn’t same at my account. Can you explain me reasons? May be for another customers unibet provided another links? They are lying again.
4.”
Reliability is based on official sources as well as historical experience. In this particular case reliability is impossible to decipher. You yourself have sent 5 links which all have different results. 3 out of 5 of the links sent show your bet is lost.
”
It is prove that one(except UEFA) source doesn’t provide absolutely reliable result. In this case all wagers must be returned(not won).
I’m sure that only this way is right.
5.”

• The operator has therefore referred to their general terms and conditions which state:
  
  5.11.1 When settling results Unibet will do its utmost to attain itself to information obtained first hand (during or exactly after the event has been concluded), through TV transmissions, streaming (web-based and through other sources) as well as official sites. Should this information be omitted from first hand viewing and/or official sources and/or there is an obvious Error in the information included in the sources above, the settlement of the bet offer will be based on other public sources.
  “
  
  This is rule like joke. Unibet always can find source with needed result(when most wagers lost).
  "

[Optional]

What is this you have posted? An email to ecogra or a conversation with Unibet?

Honestly, it sounds a bit like you have confused things by trying to make a case that they do this all the time on purpose. Has this happened to you or anyone else you know of another time?

SBR will try to help you but without any documentary evidence of the correct regular time percentages it might be a tough argument to mount this long after the event and their rule change.

Please fill out a complaint form here: http://www.sportsbookreview.com/sportsbook-complaint/

[amid]

What is this you have posted? An email to ecogra or a conversation with Unibet?

Honestly, it sounds a bit like you have confused things by trying to make a case that they do this all the time on purpose. Has this happened to you or anyone else you know of another time?

SBR will try to help you but without any documentary evidence of the correct regular time percentages it might be a tough argument to mount this long after the event and their rule change.

Please fill out a complaint form here: http://www.sportsbookreview.com/sportsbook-complaint/

I sent this email to eCogra but they didn't reply me. I filled a complaint.

[virtozo]

eCogra does absolutely nothing, such phonies, they always agree with the bookies, I filled complaints when Gamebookers cancelled some live bets long after the event and they did zero, not even reply.

[amid]

eCogra does absolutely nothing, such phonies, they always agree with the bookies, I filled complaints when Gamebookers cancelled some live bets long after the event and they did zero, not even reply.

I absolutely agree with you now.

[amid]

No answer, no explanation, no excuse...