Marathonbet - Not Paying - "Palpable Error"
Hi, would like to know if someone can give some more info if this that i will report its a usual thing in marathonbet.
I made two small bets (thank god it where small), one of 21.27€ on odd 3.35 , it was away team to win in 1st half, the result was 0-1 in the end of the first half, won and when i check i get void. The other was of 5.7€ for a odd of 2.12, end of the game result, won and got void again.
Contacted their live support (rude i think, since didn´t let the conversation end to send me the transcript that i will post next:
Chat 2014.03.09
So, what it seems to me is that if you win some bet, and they dont want to pay, they say that ther´s "palpable error", and after i ask what is this palpable error, i got no answer, contacted thru e-mail and nothing.
Can any one explain me what is this palpable error thing, since they didnt.
Thnk you
Vitor Queiros
I made two small bets (thank god it where small), one of 21.27€ on odd 3.35 , it was away team to win in 1st half, the result was 0-1 in the end of the first half, won and when i check i get void. The other was of 5.7€ for a odd of 2.12, end of the game result, won and got void again.
Contacted their live support (rude i think, since didn´t let the conversation end to send me the transcript that i will post next:
Chat 2014.03.09
| Anita 22:54:12 |
Hello |
| Anita 22:54:17 |
Could you please confirm your full name, e-mail address and your full date of birth? |
| Vitor 22:54:41 |
Vitor ******** - email address - 18/`++/++++ |
| Vitor 22:55:10 |
lake stated in the initial message, want my account to be with the correct balance |
| Anita 22:56:20 |
can you please confirm your city of birth |
| Vitor 22:56:58 |
********* - Porto - Portugal |
| Vitor 22:57:03 |
address current : |
| Anita 22:57:07 |
Thank you |
| Vitor 22:57:09 |
want that too? |
| Anita 22:57:12 |
Your account is open |
| Vitor 22:57:25 |
yes |
| Anita 22:58:02 |
Is there a problem with your balance? |
| Vitor 22:58:32 |
yes... bets i made, won and not showing on my balance Single @ € 21.27 (€ 21.27) * Total Price: 3.35Single @ € 5.70 (€ 5.70) * Total Price: 2.12 |
| Anita 23:00:00 |
Numbers please |
| Vitor 23:00:36 |
numbers? |
| Vitor 23:01:09 |
#17 and #18... is this? |
| Anita 23:03:05 |
Thank you |
| Anita 23:03:18 |
there was a palpable error with this event and all bets have been voided |
| Vitor 23:03:44 |
"Palpable error"? Define palpable error... |
| Anita 23:04:15 |
PLease see our rule 7.1.3 |
| Anita 23:04:27 |
- Url Removed - |
| Vitor 23:04:41 |
so... Any bet that i win can this rule be used? |
| Vitor 23:04:49 |
Just a yes or no question |
| Anita 23:05:45 |
Not unless there is a reason |
| Vitor 23:06:22 |
I asked if this rule can be used in any bet... A starait yes or No is fine for me |
| Anita 23:07:04 |
Not unless there is a reason |
| Anita 23:07:08 |
Is there anything else I can help you with at this time? |
| Vitor 23:07:24 |
so u dont want to answer to what i´m saying start? ok... |
| Vitor 23:07:45 |
can i ask if this conversation can be logged to my e-mail? |
| Anita 23:08:02 |
Yes of course |
Can any one explain me what is this palpable error thing, since they didnt.
Thnk you
Vitor Queiros
