Hi everybody!
I've been registered with this bookie on septembet 2013, since october i try to withdraw my winnings but without any result. Firstly they blow my mind with KYC verification, that take is about month, than they restrict my account for bets and told me to withdraw money by bank transfer, not bad... but then, is about 3 weeks bank transfer option was unavailable for me (they told that was technical problem), when they open bank transfer option for me they continue to request new documents and each document approval took 1-2 weeks. Now my account is closed because they no more accept Spain players (I'm from Spain), so I succesfully request bank transfer witdraw on 30 november and still didn't receive my payout. Also on 20 decembre they send me email regarding that they processed my payout request, but i still didn't receive anything, i tried to request transaction details (swift, iban, transaction number), but they told that they will not provide me any details.
Sorry for my English.
I've been registered with this bookie on septembet 2013, since october i try to withdraw my winnings but without any result. Firstly they blow my mind with KYC verification, that take is about month, than they restrict my account for bets and told me to withdraw money by bank transfer, not bad... but then, is about 3 weeks bank transfer option was unavailable for me (they told that was technical problem), when they open bank transfer option for me they continue to request new documents and each document approval took 1-2 weeks. Now my account is closed because they no more accept Spain players (I'm from Spain), so I succesfully request bank transfer witdraw on 30 november and still didn't receive my payout. Also on 20 decembre they send me email regarding that they processed my payout request, but i still didn't receive anything, i tried to request transaction details (swift, iban, transaction number), but they told that they will not provide me any details.
Sorry for my English.