Hi all,
(How do I let Lou, SPR operator, about this for his help?)
I've been joining BetOnline for a long while now based on SPR's grading. All went well in term of depositing and withdrawing, until recently. (Overtime I deposited almost $30,000, withdrew some but not sure how much, but I'm sure I've lost alot more than winning).
I made a Wire Transfer payout request of $4,000 on Dec 18, 2013. They said wait 10 business days, so I waited.
After a day or two their Cashier page showed the transaction as "Paid", so I thought all went well.
I waited 10 business days, nothing showed on my bank account. Contacted them, said it could delay due to holidays. I waited 15 business days, still nothing.
Contacted them again, they said transaction is showed as "Paid" so it's paid. (Really? A "Paid" status on the Cashier page is all they need to let me know that it's paid?)
I pushed on for answers, they told me to send my bank statement to show that I haven't received anything.
I did that.
Chatted with another agent, was told to submit bank statement again. I did that again.
Today, after 17 business days without counting weekends, still nothing in my bank account.
Contacted them again, still saying need to talk to payment department...
I've sent them many emails with bank statements, got no answers but automatic replies.
I've chatted/talked with many agents, got no straight answers but "waiting for responses from payment department".
Lou (or any SPR operator), would you kindly help me to get this issue fixed please?
Thanks very much in advance.
I'll update the status if there is some progress, which is very doubtful to me at this point.
(How do I let Lou, SPR operator, about this for his help?)
I've been joining BetOnline for a long while now based on SPR's grading. All went well in term of depositing and withdrawing, until recently. (Overtime I deposited almost $30,000, withdrew some but not sure how much, but I'm sure I've lost alot more than winning).
I made a Wire Transfer payout request of $4,000 on Dec 18, 2013. They said wait 10 business days, so I waited.
After a day or two their Cashier page showed the transaction as "Paid", so I thought all went well.
I waited 10 business days, nothing showed on my bank account. Contacted them, said it could delay due to holidays. I waited 15 business days, still nothing.
Contacted them again, they said transaction is showed as "Paid" so it's paid. (Really? A "Paid" status on the Cashier page is all they need to let me know that it's paid?)
I pushed on for answers, they told me to send my bank statement to show that I haven't received anything.
I did that.
Chatted with another agent, was told to submit bank statement again. I did that again.
Today, after 17 business days without counting weekends, still nothing in my bank account.
Contacted them again, still saying need to talk to payment department...
I've sent them many emails with bank statements, got no answers but automatic replies.
I've chatted/talked with many agents, got no straight answers but "waiting for responses from payment department".
Lou (or any SPR operator), would you kindly help me to get this issue fixed please?
Thanks very much in advance.
I'll update the status if there is some progress, which is very doubtful to me at this point.
