I just got to rant and give ppl heads up before make same mistake. I requested a payout . On there webpage it says u get a free payout if u leave 30% in account. So I just asked for800. They paid me but charged me 80 bucks. I then asked why I got charged. They said I didnt put a note saying "free payout" and they told me they cant credit the account after the fact. You joking right. I went from having a good experience and liking this book to now just going withdrawal all my money and playing elsewhere. Plus since im not leaving 30% there going to charge me another 80 to withdraw. Customer service at its best.
-
-
I have a little experience with wagerweb (see other recent post). You're a little off in your description of how it works. You don't get a free payout every 30 days. The debit your account the $80 and give it back to you as a freeplay.
I've always put in my description that this is my free payout, but not being able to credit you an $80 freeplay sounds like BS. Their loyalty programs awards freeplays that I believe have to be approved (i.e it's not automatically placed there). I think this would be the first gaming operator in history that couldn't deliver a non-system generated freeplay.Comment -
freeplay in exchange for $80 is not a free payoutComment -
Does Wager Web have Live betting. And if so how is it in comparison to some of the others out there?Comment -
Normally im more thorough about meeting terms and conditions but its normally in regards to rollover and like other stipulatiins of getting bonuses.
Never would I have thought of having a issue of a payout fee or not being able to resolve it. Its ridiculous that they cant just credit a freeplay because I forgot to put a note saying "free payout" . Logically if I have a available free payout, wouldnt I use it instead of paying 80 bucks. Apparently that logic doesnt make sense to wagerweb. Plus the only reason I went over there was my account was transferred from legends.Comment -
just withdraw 70% of the remaining amount. Then rebuild or lose the rest of the money. Either way it's still less than 80$Comment -
Btgorilla - I have been warning people about Wagerweb for months. They are the worst customer service. I too came over from legends. I was a happy customer with them for over 5 years.Comment -
are you fcking kidding me? 80$ charge? get the F out of there NOW.Comment -
Personally I think their customer service has come a long way from over the years. It wasn't horrible at any point, but you could tell they went through some soft skills training.
I don't disagree with your logic about they should expect you would want a free payout, but those are just the rules they go by.
Sorry you had a bad experience. The customer service reps are just following the directions given by management, I assume.Comment -
Even Sporstbook.ag pay faster by check than WagerWeb. Otherwise I do enjoy playing there.Comment -
Ha, I haven't played their since 1999. Good times, for the most part. What are their current payout timeframes? I recall receiving bank wires in a week, if that. Of course things were different back then.
I still have a pull over they sent me that works well in the rain.Comment -
They told me checks may take up to 60 days.Comment -
that's because they want all the p2p fee's. I personally am ok with paying p2p fee's and think it kicks ass you can take one 5 days a week. I've had 20K profit before and blew because of a fat balance instead of betting a $200/ a game I was betting 2k. This was over at get bets with a 1k weekly withdrawl limit.Comment -
I went the check route and it took 3 months. It wasn't even a check, it was some $500 ** money orders totaling the cashout amount. Overall I like the book but $80 for a max payout of $800 is awfulComment -
I contacted them again and asked apparently its "impossible" to credit back fee after the fact. They told me next time just make sure to notify I want free payout in there comment/note section. Plus I found out technically its not a free payout they would take fee out and credit u 80 free play. Legends u picked a real winner to transfer your clients to.Comment -
clown book..good for $10-$30 wagers
doubt you will get stiffed but too many hassles and red tape theirComment -
Legends shoved it up our ass on this one.Finally got out of this dump a couple of weeks ago.Worst friggin place I ever played and stopping the phone calls and emails was like passing an act of congress.200% bonus they offer now tells me this shithole isn't long for this world.Comment
