Awesome BETONLINE Casino run over the last 2 days....

**troopnation** · 10-29-13, 08:23 PM

When they calculate the rollover amount they always use the lowest amount in a wager. So lets say you hit a 5 team parlay for 1200 wagering like 30 bucks. They won't use the 1200 towards the rollover only the $30 dollars so be aware. Once you learn exactly how a book works then it is relatively smooth but when they change things without even a slight accomodation it goes to show what they think of their customer base. I mean had someone simply said look this is how it is going forward but we will let you make one cash out because you have been playing here for years and this just changed 3 weeks ago, I would be applauding them instead of having to air the truth.

**troopnation** · 10-29-13, 08:24 PM

I am trying to get to 20 post so I can PM but I will say this site is great.

**troopnation** · 10-29-13, 08:24 PM

Any other betonline stories please post them here.

**troopnation** · 10-29-13, 08:25 PM

Ikdf

**troopnation** · 10-29-13, 08:26 PM

Sorry that was a mistake.

**Patty_Cash** · 10-29-13, 08:41 PM

Lol i jut joined recently myself and i love this site.... Its a safe haven for the casual gambler all the way to the degenerate..... Without this forum i would have drove myself crazy wondering if i was going to get scammed but after everything ive read here and all the feedback it seems like i might have to jump through a few hoops but i will be paid out on my winnings. A rep from BOL actually got wind of my original post on this thread and reached out to me to be a direct point of contact while im waiting on payouts.

And from what i hear if you really do have a bad experience you can actually submit a formal complaint to the admins here and they will work with the books to help you get the matter solved... Im pretty sure thats an option?

Can anyone confirm for us new people?

**horja1** · 10-30-13, 03:04 AM

Originally posted by troopnation

When was this? I've been playing with them for 3 years so I'm shocked if that's true. Maybe they are just hoping I lose it back not sure. I have told by management that there is nothing that can be done. Was this cashout this month?

sorry ... my mistake ... that was at TheGreek ... I used too many books for the past few weeks and now I am starting to confuse them

**troopnation** · 10-30-13, 09:06 AM

Now this is how Betonline treats players. 3 years playing betting thousands a week. They lost a wire and admit changing a policy less than one month ago and insult me by saying its clearly stated in the bonus rules. I'm sure it is clearly stated but how would anyone know a policy that hasn't existed for the last five years is now changed? Not even a courtesy cash out given or even an acknowledgement that yes this will catch players off guard. Rather they act as if I don't know how to read or don't plan on them completely changing the rules after years.

**troopnation** · 10-30-13, 09:06 AM

That's exactly how the "YESBONUS" works, even if your balance goes to $0.00 you're attached to the 30-day hold since the day the bonus was issued into the account; This is clearly stated on the Terms and Conditions of said bonus on the Promotions section, please click here to read more about it.

This new policy was implemented about a month ago and again, it's clearly specified online. Unfortunately you're not going to be able to cash-out at the moment.

I truly apologize about the issues with your last wire payout, thank you very much for the feedback by the way, we really appreciate it.

Thank you for your time!

If you have any other questions or require further assistance, please do not hesitate to contact us.

Best Regards,

**troopnation** · 10-30-13, 09:08 AM

There is one of many emails. As you can see clearly apologizing for losing my wire and admitting the new policy kicked in less than a month ago but acting as if it's my fault somehow for not re reading the rules when for the last 5 years they have operated completely different. They have every right to create rules that will lose them business but at least put us on notice or grant a one time exception because it is so new and completely hidden. It is outright obfuscation.

**troopnation** · 10-30-13, 09:11 AM

I get things happen with online gambling. Delays, issues, etc. But the way most of their customer service treats longtime players is unacceptable. I hope they do pay after the 30 days. Like I said I have received my cash outs in the past so that is a positive for them. But don't do wire. P2P and X press check.

**troopnation** · 10-30-13, 11:49 AM

Again because I want to be fair. BetOnline does have fair betting lines. They release odds very early which is cool. And after all the hurdles you will get paid. But as I have said before I would take a low budget call center in India where they get paid 2 dollars an hour to about 85 percent of the customer service people at BetOnline. Grade F in customer service. B+ in Payout meaning you will get paid and P2P is fast. NEVER take a promotion its not worth it. I think that may apply to most sites. Overall C- for Betonline.I am speaking from years of playing with them. I still am using them but not sure for how long.

**Bdolan33** · 10-30-13, 12:42 PM

Originally posted by rangerz2478

Posted this in the other thread but for anyone else...

Every sportsbook requires copies of CC and ID.

Not true if you deposit with cash.

**troopnation** · 10-30-13, 01:58 PM

So to betonline credit I received this email. Upper level management is definitely more aware and on top of things than general customer service. Read below.

**troopnation** · 10-30-13, 01:59 PM

Hello,**This is Jackie Griffith. Player Services Manager atBetOnline.agHope you are doing well by the time you receive this email,*I am contacting you in regards to a notification we received related to your payouts.**As of October 1st, our free play bonuses have a 30 day hold period for payouts regardless if the bonus and balance were lost previously. We understand that this new rule might be an inconvenience at the time you decide to withdraw your funds but keep in mind that BetOnline reserves the right to alter or amend the terms and conditions of this promotion at any time without notice. You can refer to the Lifetime Bonus Guarantee Terms and Conditions so you can get more details.**Your request was*reviewed by Upper Management and we have agreed on granting a one time courtesy exception in one payout. For future reference, please keep in mind that you will need to go by the rules.*You may request your payout by now.*Have a great day!*Should you require further assistance or information, please contact us by replying to this email or initiating a Live Chat.*Sincerely,*Jackie Griffith*Player Services Department***Betonline***

**horja1** · 10-30-13, 02:13 PM

nice

**Patty_Cash** · 10-30-13, 02:50 PM

I got a similiar email for the same woman, she told me the date I can withdraw and that she was sorry for the issue with my rollover from 2011. She said it was a mistake and that they reset it to 0 from me, which I see try did.

**ediddy2014** · 10-30-13, 02:54 PM

casino run

After a crappy Aug and Sept I too had a very good Live Casino run with them. i would say between $30 - $40k in winnings (of course I lost some of that on horses and sports). Now they are limiting my weekly winnings in the casino. I was betting very aggressively $250 - $500 a hand and I guess just had a nice run and they feel I am winning too much. Once you build your bankroll up, you can take those risks and make bigger wins. This builds up the account even more. I don't see how 1 can cheat in the Live Casino. The hardest part is getting the money. Pay the P2P fees but that is limited to $1600 a week between ** and **. However it's usually quick. I did receive a $2500 check and some money orders. Let's see how hard it is to get the rest out.

**Goodluck** · 10-31-13, 11:51 AM

Good luck to you and I hope they pay out. CC deposits are fishy and I try to stay away, most tend to use the CC deposit verification excuse to delay you from payouts because they need "50 copies of the same verification".

**Redondo** · 10-31-13, 12:28 PM

using CC is a nightmare, take a frikken cash advance off a CC if you need wanna bet on credit.

**troopnation** · 11-05-13, 12:25 PM

I did get an exception payout the same day via P2P and now waiting until the 20th to cash out the rest. Up to 14000 from 6200 so il let everyone know if I have any other issues but I hope not. Again avoid any bonuses. Not worth the hassel and new 30 day waiting period on the yesbonus. But they came through on taking care of me a loyal customer.

**Bandito97** · 11-05-13, 02:46 PM

Just logged into casino for some blackjack. Played 50 hands, won 10 of them. Dealer won 36 and we pushed 4. One stretch lost 16 in a row but somehow couldn't manage to win more than 2 in a row the entire 50 hands. Of those 50 hands the dealers show card was a 10 for about 45 of them. Will never believe any of these casino win stories as this is the repeated pattern for practically every 50 hand sitting.

**Redondo** · 11-10-13, 10:33 PM

Originally posted by troopnation

When they calculate the rollover amount they always use the lowest amount in a wager. So lets say you hit a 5 team parlay for 1200 wagering like 30 bucks. They won't use the 1200 towards the rollover only the $30 dollars so be aware. Once you learn exactly how a book works then it is relatively smooth but when they change things without even a slight accomodation it goes to show what they think of their customer base. I mean had someone simply said look this is how it is going forward but we will let you make one cash out because you have been playing here for years and this just changed 3 weeks ago, I would be applauding them instead of having to air the truth.

dude put the crackpipe down, lowest amount in the wager?? they use the amount wagered not amount of winnings this is how every sportsbook in the world operates.

**jbreezy** · 11-22-13, 09:13 AM

My wire has "gone"missing as well. How long after the intial request for the wire did the funds get back in your account? Im hoping my get returned soon so i can request a ** and **.

**captrobey** · 11-22-13, 03:12 PM

I played that $50 FP too and won a sport bet . Then went into the Casino.